Verified review (2369123)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi
thanks for your review. Glad that you felt the team looked after you .
Overall, how was your experience of Chong Kwan Dental Care?
Was this service paid for privately, or on the NHS?
Private
My experience
Mostly satisfied with the appointment.
— Anonymous
Verified review (2368913)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Chong Kwan Dental Care
Hello
thank you for taking the time to leave a review.
I would really like to know what would have made your 4 star review, a 5 star review.
If you would like to email me directly :[email protected] I genuinely would be interested to hear what let you down on your visit. We aim to be continually improving & if you could give me some insight into where we disappointed, I would be truly grateful :)
Overall, how was your experience of Chong Kwan Dental Care?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
My experience
Lovely welcoming staff, friendly and professional.
— Kellyanne M
Verified review (2368007)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Kellyanne
thanks for taking time to leave a review.
I am delighted that you were happy with the visit.
Overall, how was your experience of Chong Kwan Dental Care?
Review for Chong Kwan Dental Care
Lovely staff.
— Brian M
Verified review (2367950)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Brian
thanks for your review.
We are truly lucky with the wonderful people we have in the practice :)
Overall, how was your experience of Chong Kwan Dental Care?
Was this service paid for privately, or on the NHS?
Private
Can’t recommend it highly enough
My family and I have been patients for years, wouldn’t go anywhere else! Can’t recommend it highly enough.
— Sarah A
Verified review (2366499)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Sarah
thank you for taking time to leave such a lovely review & for the recommendation
Overall, how was your experience of Chong Kwan Dental Care?
Excellent care
Laura was very pleasant and professional. She has given me excellent care and advice
— Anonymous
Verified review (2364398)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi
thanks for leaving a review.
Laura will be happy to hear that her advice was appreciated.
Overall, how was your experience of Chong Kwan Dental Care?
Excellent
Excellent customer service
— James P
Verified review (2364143)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi James
thanks for leaving a review & I am delighted that you feel our care is excellent :)
Overall, how was your experience of Chong Kwan Dental Care?
Was this service paid for privately, or on the NHS?
Private
My experience
Unfortunately after fifty years with practice I have been taken off the NHS list and as a pensioner I can ill afford the cost
— David D
Verified review (2355921)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Chong Kwan Dental Care?
Was this service paid for privately, or on the NHS?
Private
Care, attention and expertise
As always more than satisfied with the care, attention and expertise provided by Chong Kwan Dental Care in my recent appointment.
— Anonymous
Verified review (2362226)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hello
thank you for taking time to leave us a review.
Its good to get such positive feedback.
Overall, how was your experience of Chong Kwan Dental Care?
Excellent care
Excellent care. I’ve been suffering from extreme anxiety and Sophie and Nicole made feel so at ease. Romana was so nice to me too. Lovely girls and a credit to the practice. Lots of help and advice with my gum and teeth health going forward.
— Anonymous
Verified review (2361963)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi
thanks so much for your review.
We feel so lucky to have the caring & attentive team that we have.
Overall, how was your experience of Chong Kwan Dental Care?
Was this service paid for privately, or on the NHS?
Private
Very satisfactory
Called the practice to make an appointment, once I advised what the problem was, I got an appointment straight away.
I explained to my dentist what the problem was.
An examination and x-ray were done which identified what was causing the pain and what was required to be done.
Started the treatment straight away, total cost of the treatment was advised and follow on appointments were made at the same time.
All in all a very satisfactory, if expensive outcome.
— Mary A
Verified review (2361515)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Mary
thanks so much for taking time to leave a review.
We do try to fit people in quickly when there's a problem.
You might want to consider one of our Full Care Plans , where you can pay a monthly fee and most treatments are included.
If you would like more information on this or any of our plans, please get in touch :)
Overall, how was your experience of Chong Kwan Dental Care?
Was this service paid for privately, or on the NHS?
Private
Brilliant, very caring
Sophie & Nurse, brilliant, very caring due to medical condition, MS, plus I am wreck going to the dentist, but Sophie & nurse makes me feel like going to see my family, that's how much they make me at ease, very skilled both of them, I will miss both as moving to private, so good luck my darlings
— Isobel C
Verified review (2361065)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Isobel
thank you for leaving such a lovely review for Sophie & Nicole. They will be delighted to see this.
Sophie is moving to private care but you can still stay with the practice & see Michelle on the NHS if this is something you would like to do . Just get in touch .
Overall, how was your experience of Chong Kwan Dental Care?
Thorough but gentle
Had a great check up with Michelle Ng. I’ve not been at the dentist for a while, but she and her nurse put me at ease immediately. Thorough but gentle, I’ve come away with a clear plan of my dental treatment going forward. I’ve been with the surgery for many years, so they got in touch last week to prompt a checkup, and I’m so glad they did!
— Deborah W
Verified review (2360728)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Deborah
thanks for your review .
I am happy that your recent experience with Michelle went well & that treatment was explained clearly.
Overall, how was your experience of Chong Kwan Dental Care?
Friendly, efficient
Friendly, efficient treatment.
— Craig L
Verified review (2359798)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Craig
thanks for the review :)
Overall, how was your experience of Chong Kwan Dental Care?
My experience
Laura and nurse were both lovely.
— Janice P
Verified review (2358343)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Janice
thank you so much for leaving such a lovely review. It is great for staff to receive individual feedback & we share this with them at our team training day every month.
Overall, how was your experience of Chong Kwan Dental Care?
Attentive, informative, polite
Great service as per usual - attentive, informative, polite.
— Simon F
Verified review (2358124)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Simon
thanks for your review.
Great to hear that you found our service useful.
Overall, how was your experience of Chong Kwan Dental Care?
Was this service paid for privately, or on the NHS?
Private
Excellent care
Continue to receive excellent dental care.
— Lesley M
Verified review (2357190)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hi Lesley
thank you for such a lovely review.
I am delighted that you rate our service excellent :)
Overall, how was your experience of Chong Kwan Dental Care?
Perfect
Just perfect for me
— Anonymous
Verified review (2357124)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Chong Kwan Dental Care
Hello
thanks for your review.
I was so pleased to see that you found our service perfect.
Overall, how was your experience of Chong Kwan Dental Care?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Superb service, great advice
Simply superb service, great advice and demonstrated techniques for using the single tuft brush. Greeted and treated by all the team professionally and politely as always.
— Robert S
Verified review (2356686)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hello Robert
thanks for taking the time to leave such a helpful and informative review.
I was particularly happy to see that you appreciated the tailored techniques and I am always happy to hear that you felt welcomed by everyone :)
Overall, how was your experience of Chong Kwan Dental Care?
Thoroughly professional
As always, Sophie and Nicole were thoroughly professional. In addition they clearly have a great rapport working together.
— Anonymous
Verified review (2355040)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Chong Kwan Dental Care
Hello
thank you for leaving feedback.
It is lovely that you can see the great relationship that Sophie & Nicole have while projecting a professional front.
Overall, how was your experience of Chong Kwan Dental Care?
