I was completely satisfied with the whole experience. The receptionist, the dental nurse, and the dentist were friendly yet professional. I felt at ease and appreciated the communication and feedback.
— Anonymous
Verified review (2453818)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your wonderful review. We're delighted to hear you were satisfied with your experience. It's great to know our team helped you feel at ease while providing friendly, professional care. We're especially pleased that you received good communication and feedback throughout your visit. Thank you for your kind words.
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Patient
Eastside Dental
I always have great treatment, it’s just last year was £20 for check up and hygiene, but this year was over £70 for the same treatment as the year before
— Daniel O
Verified review (2446994)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your review, I'm very glad you have been pleased with your recent and past treatments. We completely understand the increase in costs can be frustrating and apologise for any inconvenience this may cause. Unfortunately, the Welsh Government sets all NHS dental charges and as much as we would like to, this is something the practice has no control over and is unable to reduce. We appreciate your understanding and look forward to seeing you on your next visit.
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Professional
Review from Google
Very friendly place, I was in & out within 10 minutes
— lesley rose
T432329
Review left 4 months ago
This review complies with Google's policies.
Reply from Eastside Dental
Thank you for your kind words and for taking the time to leave us feedback. We greatly appreciate it.
Review from Google
Excellent experience from start to finish and the final appearance of the bridge works was very natural looking, great job.
— Mark John
T431887
Review left 4 months ago
This review complies with Google's policies.
Reply from Eastside Dental
Thank you very much for your kind words. I'm thrilled to hear you are happy with the outcome of your treatment and that you are pleased with the aesthetics of your bridge. We hope to continue meeting the same standard of high quality care for all future visits.
Eastside Dental
My overall treatment was good, the dentist in my opinion didn’t have very good social skills. A bit abrupt and never smiled once. The assistant nurse was lovely and reassured me constantly when it was quite painful
— Sue E
Verified review (2444967)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for taking the time to share your feedback. We're pleased to hear that you felt your overall treatment was good and that our dental nurse helped reassure you throughout your appointment.
We're sorry to hear that your experience with the dentist's communication didn't meet your expectations. We understand how important a friendly and reassuring approach is. Your comments have been noted and will be shared with the team as part of our ongoing commitment to improving our patients' experience.
We appreciate your honest feedback and thank you for bringing this to our attention.
Overall, how was your experience of Eastside Dental?
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Patient
Emergency appointment
I was having a very nasty bit of toothache and they managed to give me an emergency appointment
Not that I like extraction but in this case not much option!
The staff are very pleasant, the dentists and the reception. Thank you very much everyone
— Stephen M
Verified review (2451132)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you so much for your kind review. We're sorry to hear you were in so much pain, but we're glad we could see you quickly and provide the emergency care you needed. We know having a tooth extracted is never anyone's first choice, so we're pleased our team could make the experience as comfortable as possible. Your lovely comments about our team mean a great deal, and we'll be sure to feed this back to everyone.
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Patient
Excellent service
Excellent service as usual
— Barbara H
Verified review (2450872)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you very much for your kind feedback!
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Patient
Review from Google
Saw Dr Mark Williams today he is absolutely wonderful I would never go to anyone else. He explains everything every step of the way, excellent.
— Kay John
T430526
Review left 4 months ago
This review complies with Google's policies.
Reply from Eastside Dental
Thank you so much for taking the time to leave Mark such wonderful feedback. Your comments have been passed on and he was extremely grateful and appreciative to learn of the positive impact his care has had. We look forward to seeing you on your next visit.
Very pleased
Very pleased with my treatment as always, no complaints.
— Richard O
Verified review (2449636)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for taking the time to leave us your kind feedback, we greatly appreciate it. We look forward to welcoming you on your next visit.
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Patient
Eastside Dental
Tooth removed without pain
— James L
Verified review (2448279)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your review, I'm so glad to hear your procedure was pain free :)
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Other
The care is second to none
Very friendly staff, always helpful and the care is second to none from the dentist.
— Phoebe C
Verified review (2448189)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you very much for your kind words. We hugely appreciate your feedback and are thrilled to know you are happy with the level of care your dentist provides. Have a wonderful day!
Overall, how was your experience of Eastside Dental?
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Next of kin
I felt comfortable and at ease
Efficient, helpful reception staff.
Friendly dental staff, ready to give information and answer questions. I felt comfortable and at ease.
— Susan H
Verified review (2448012)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your lovely review, it's wonderful to hear our team have been so meticulous in providing high-quality, informative care and that you have felt comfortable when receiving treatment. We look forward to seeing you during your next visit!
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Patient
Always puts me at ease
Staff are always helpful and pleasant, Rebecca, my dentist, always puts me at ease and explains everything. Very happy with the service they provide.
— Linda C
Verified review (2447888)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your kind words about our team and specifically Rebecca, who I'm sure will be delighted to know the positive impact she's had on your treatment. We look forward to seeing you during your next visit.
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Patient
Review from Google
As always, everyone at Eastside dental was friendly, helpful and efficient. Mark did a brilliant job, as usual, - my second successful root canal. He is always patient, kind and gentle.
— Sue Hetherington
T429555
Review left 4 months ago
This review complies with Google's policies.
Reply from Eastside Dental
Thank you for your lovely review and for your kind words about Mark. I'm so glad you had such a positive experience. We look forward to seeing you during your next visit, it's always a pleasure to have you in the practice!
Service was good
Patient service was good considering problems with accessing the building.
— William B
Verified review (2447483)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your feedback.
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Patient
Excellent service
Excellent service as always.
— Elin P
Verified review (2447287)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you very much for your kind review!
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Patient
Great service
Great service from pleasant reception staff, polite and proficient dentists and hygienists. Able to offer appt in emergencies.
— Elin M
Verified review (2446829)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your lovely words about our Team. I'm thrilled you are happy with the service we provide and will strive to maintain the same level of care throughout future appointments.
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Patient
Review from Google
On arrival I was seen promptly by Mark who, as always, took the time and trouble to explain exactly what my treatment involved, this action, I feel, inspires confidence and helps relax the patient. My treatment was carried out efficiently and painlessly in a light and airy treatment room with a pleasant outlook.
Mark and his assistants always foster a friendly and caring atmosphere.
— Laurence Brown
T427477
Review left 4 months ago
This review complies with Google's policies.
Reply from Eastside Dental
Hello Mr Brown, thank you so much for taking the time to leave such a glowing review. I'm thrilled to hear how thorough Mark has been in explaining your treatment and that it has resulted in your improved confidence. We look forward to seeing you during your next visit, where we hope to continue delivering the same high quality care. Have a wonderful day.
The dentist put me at ease
I recently changed to Eastside Dental and I am so glad I did. The appointments are more suitable to come after work. Everyone was friendly, parking was easy, the layout and decor of the dentist is lovely too. The dentist put me at ease and explained things. I felt like they cared
— Linne T
Verified review (2446763)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you so much for your wonderful review. We're delighted you chose Eastside Dental and that your experience has been such a positive one. We're especially pleased that your dentist helped you feel at ease and took the time to explain everything. We really appreciate your kind words and look forward to seeing you again at your next visit.
Overall, how was your experience of Eastside Dental?
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Patient
Wonderful service
Friendly staff, wonderful service and a brilliant Dentist, Dr Mark Williams.
— Darryl M
Verified review (2446488)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your lovely review. We're so pleased you had a great experience with our team and Dr. Mark Williams. We really appreciate your feedback.
Overall, how was your experience of Eastside Dental?
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