Eastside Dental

Review from Google

Everyone friendly and helpful

— Elizabeth Davies

T419673 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you so much for your kind comments, we greatly appreciate your feedback.

Appointment

Check up

— Anonymous

Verified review (2433902) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you!

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Appointment

No wait today and I was early!

— Marie-clare G

Verified review (2433896) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your review, I'm glad we were able to see you so swiftly before your expected appointment time, have a lovely day.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Tooth and root removed

Excellent service, tooth and root removed, now pain free and the whole procedure was carried out efficiently and quickly.

— Anonymous

Verified review (2433892) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you very much for your kind words, I'm absolutely thrilled to hear you are now out of pain. We look forward to seeing you in the future.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? N/A

My recent appointment

Great service always on time.

— Anonymous

Verified review (2433429) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your review, I'm glad to hear our services were punctual and efficient!

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Excellent service

Short notice appointment, excellent service.

— Alwyne P

Verified review (2433183) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Excellent care

Called for an appointment following toothache. Was provided with an appointment the same day. Excellent care provided from all members of staff. I have always found everyone to be friendly and helpful on all visits.

— Anonymous

Verified review (2433077) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for taking the time to leave such lovely feedback, I'm very glad we were able to see you so swiftly and that our team provided high-quality care.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Review from Google

Comfortable

— Paul Headon

T418673 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you!

Review from Google

Excellent service from Dr Ryan Haney

— Tanya Haney

T418674 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you for your review.

Review from Google

I had treatment with dentist named Kelly in April, I have to wear some glue in my lower teeth all times. We know we get annoyed even it’s a slice of hair stuck in the teeth, but her excellent skill makes my life not miserable, I want to say big thank you to have you as my dentist, thank you Kelly. Thanks Eastside Dental has these kind of supreme staff in gear.

— Linda Ma

T418675 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you so much for taking the time to write this review, it has been passed on to Kelly and all the team.

Review from Google

Very good communication

— Debra Dobbs

T417896 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you very much!

Excellent customer service

Very happy with the excellent customer service I always receive.
Special mentions to the reception staff, a VERY special mention to Oli the hygienist and Tom the dentist and their dental nurses of course.

— David J

Verified review (2432050) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Good afternoon Mr Jones,

Thank you so much for taking the time to write such lovely feedback, it is greatly appreciated. I will be sure to pass this onto the relevant members of staff who will be thrilled to hear they have made such a positive impact. We look forward to seeing you on your next visit!

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Excellent experience

Excellent experience. Appointment on time. Very professional.

— Nicola S

Verified review (2432049) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Review from Google

This person left a star rating but no comment.

— Graham Fermandel

T417733 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you!

Treatment explained at every stage

A great patient experience at my appointment today with Mark and his lovely dental nurse. I felt completely safe and comfortable throughout, with my treatment explained at every stage.
I am absolutely thrilled with my results, Mark is a perfectionist, exactly what you would wish for as a private dental patient. The receptionists are friendly, warm and welcoming. I wouldn’t hesitate to recommend Mark and the team at Eastside Dental.

— Alison L

Verified review (2432044) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Wow! Thank you so much for taking the time to leave such a glowing review! We hugely appreciate your feedback and are so grateful that Mark and the rest of the team has made such a positive impact on your experience with us. I'm delighted to hear you are happy with your results and hope we can always provide the same level of service for your future visits. I'll be sure to pass your comments on to the relevant members of staff, who I'm sure will be very pleased to receive them. Have a lovely day.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Efficient staff

Usual efficient staff and pleasant environment.

— Christine G

Verified review (2431516) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Review from Google

This person left a star rating but no comment.

— A Google User

T417228 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you!

The service is always exemplary

I was seen by Tom, the service is always exemplary. He is welcoming and considerate from his greeting through the treatment to his farewell. I feel he is an excellent example of what all medical professionals should endeavour to be.

— Anonymous

Verified review (2431492) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Wow! Thank you so much for your kind words, which I will gladly pass on to Dr Newbery. I'm sure he will be absolutely delighted to hear that his patient care has had such a positive impact on your experience. We greatly value your feedback and we look forward to welcoming you for any future visits to the practice.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? N/A

They treated me with dignity

This was an emergency appointment for an extraction, but I had an infection. Provided a prescription for antibiotics. I couldn’t risk that the numbing may not have worked, especially with the state I was already in and the effect it already had on my chronic illness.

The receptionists were very polite. The dentist and dental nurse were very understanding, they listened, took time to read a few notes and concerns I’d put together on a piece of paper (it wasn’t a file of notes, just bullet points) as I have chronic illnesses that are affected by my dental pain, they were very knowledgeable and made detailed notes of the state of my teeth (I’ve had huge issues the last 2 years due to breathing in mold at the property I rent) and now my teeth are a mess. They treated me with dignity. Something I’ve not been shown in a very long time.

If I could be registered with them I would.

— Anonymous

Verified review (2431192) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Review from Google

Really good service and the dental hygienist tips on brushing and toothcare were really useful

— David Amour

T416604 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thanks so much for taking the time to leave us this review!