Eastside Dental

Always first class service

Friendly and informative staff. No pressure on treatment. Always first class service.

— Anonymous

Verified review (2430869) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Fab dentist

Fab dentist, always thorough and fair

— Anonymous

Verified review (2430268) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Very professional

Always polite and very professional

— Karen B

Verified review (2430076) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Appointment

Root canal

— Anonymous

Verified review (2429451) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Was this treatment paid for privately, or on the NHS? Private

I was comfortable throughout

My experience was excellent. On arrival the reception staff were welcoming, friendly and engaging. I cannot speak highly enough of the dentist, she provided a clear explanation of what my treatment would involve and continued to keep me informed at every stage of my treatment. I felt she went out of her way to reassure me and ensure I was comfortable throughout. The dental nurse was very friendly, she put me at ease and demonstrated excellent skills and knowledge of her role. I was extremely happy with my treatment and the outcome.

— Lynn S

Verified review (2428262) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Appointment

Software incorrect. Receptionist had to check old system to confirm I was on Denplan as according to current system I was not, so was asked to pay. Had a previous problem with this software, rec'd letter stating I was overdue for an appt. Again, this was incorrect.

— Anonymous

Verified review (2420787) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your feedback. We sincerely apologise for the confusion caused regarding your Denplan membership and appointment reminders. We have recently had no choice but to introduce a new dental software system and, unfortunately, there have been some bugs and data issues during the transition period which we are actively working to resolve.

We appreciate your patience and are grateful that our reception team were able to confirm your details using our previous system. Please be assured we are continuing to clear up these issues to prevent similar problems happening again. Thank you for bringing this to our attention.
Kind regards,
Jodie Litchfield
Practice Manager

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Appointment

Certain dentists at this practice are not as patient friendly as others, and sometimes a little unhelpful.

— Carlo G

Verified review (2419703) Review left 5 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your feedback. We are sorry to hear that your experience did not meet the high standard of care and friendliness we aim to provide to all patients. We understand how important it is to feel listened to, supported, and comfortable during your visits.

Your comments have been noted and will be shared with the team as part of our ongoing efforts to improve both patient care and communication. We truly value your feedback and appreciate you taking the time to share your experience. If you wish to discuss this further please contact the practice on 01792 642733.

Kind regards,
Jodie Litchfield
Practice Manager

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? N/A

Review from Google

This person left a star rating but no comment.

— Nigel Jones

T413160 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you!

Review from Google

Good attentive service as ever, but the waiting time to get a routine check up seems to have been much longer than in previous years. My wife and I have been NHS patients at Eastside for 20+ years.

— da vid

T412848 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thanks so much for your review, so glad we could help!

Appointment

Satisfied patient.

— Anonymous

Verified review (2426265) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? N/A

Absolutely amazing

Absolutely amazing. Eastside Dental water so unbelievably helpful and accommodating. Thank you.

— Anonymous

Verified review (2425385) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

An adjustment to the dentures

Excellent as usual, Tom made an adjustment to the dentures so hopefully all is well.

— Anonymous

Verified review (2425035) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Friendly staff

Professional, friendly staff and very efficient

— Anonymous

Verified review (2424821) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Considerate and gentle

I saw Oliver who is kind, considerate and gentle. I would recommend him at all times.

— Stella M

Verified review (2424457) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Excellent

Excellent experience

— Patricia M

Verified review (2424390) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Lovely staff

Very good experience and lovely staff

— Anonymous

Verified review (2424026) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Excellent service

Once again, excellent service from your professional and caring staff.

— Anonymous

Verified review (2423720) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Review from Google

Always brilliant service

— Caroline White

T411039 Review left 5 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you very much!

Welcoming, lovely environment

Amazing dental treatments with James & Ollie.
Welcoming, lovely environment, helpful & pleasant dental nurses & reception.

— Sian C

Verified review (2423652) Review left 5 months ago
This review was collected via email feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Great recent appointment

Great customer service, very friendly team. Dentist made me feel at ease.

— Anonymous

Verified review (2422950) Review left 6 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS