Eastside Dental

Nice staff

The staff is really nice. The whole process is very smooth.

— Anonymous

Verified review (2527242) Review left 1 week ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your kind words. We’re so pleased to hear that you had a positive experience with us and found our team friendly and helpful. It’s great to know that everything went smoothly throughout your visit.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Emergency appointment

Absolutely fantastic team and service.
An emergency appointment. Friday, late, and nothing was too much, all my options were discussed….sensible, decision options taken. Was seen to quite promptly.
As an emergency I thank you to the team for a good experience.

— Sybil D

Verified review (2526813) Review left 1 week ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you so much for your lovely feedback. We are delighted to hear that you had such a positive experience with our team, particularly when attending for an emergency appointment.

We are pleased that you felt well informed, that all available options were clearly discussed with you and that you were seen promptly. Your kind words will be shared with the team, who will be very pleased to know their efforts made a difference.

Thank you again for taking the time to share your experience and we look forward to seeing you again in future.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fast and efficient service

Although the waits to get an appointment are a long time - once you’re actually there it’s all good.
Fast and efficient service.

— Anonymous

Verified review (2526517) Review left 1 week ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for taking the time to share your feedback. We are pleased to hear that, despite the longer waiting times for appointments, you found our service fast and efficient once you attended. We appreciate that waiting times can be frustrating and thank you for your patience and understanding.

With regard to our telephone answering service, we appreciate your comments and understand that changes to the menu may take some getting used to. The additional language option is Welsh, which we feel is important to offer as we are based in Wales and wish to make our services as accessible and inclusive as possible to our Welsh-speaking community. We appreciate that not everyone may require this option, but we hope you can understand the value of being able to provide this choice.

Thank you again for your feedback. We genuinely value your comments, as they help us continually review and improve the service we provide.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional

Very professional from the start to the finish

— David C

Verified review (2526503) Review left 1 week ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your lovely feedback. We are thrilled to hear that you had such a positive experience and felt well looked after throughout your visit. We look forward to welcoming you again in the future.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Extraction

Tooth extraction by Mark

— Anonymous

Verified review (2526474) Review left 1 week ago
This review was collected via SMS feedback service.

Reply from Eastside Dental

Thank you so much for your high rating and feedback, we greatly appreciate it.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This person left a star rating but no comment.

— Aleksandra Michalska

T484164 Review left 1 week ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you very much for your high rating, we truly appreciate it.

Happy with the service

Really happy with the friendliness and service I have been with Eastside since around 1998.

— Christine G

Verified review (2526255) Review left 1 week ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your wonderful feedback and for being a valued patient at Eastside for so many years! We're delighted to hear that you continue to be happy with the friendliness and high quality care provided by our team. We truly appreciate your continued trust and look forward to looking after you for many more years to come.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Everyone at Eastside does a fantastic job

Really pleased again. Everyone at Eastside does a fantastic job as usual

— John H

Verified review (2526227) Review left 1 week ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you so much for your continued support and lovely feedback! We're delighted to hear you've had another positive experience with us. The team really appreciates your kind words, and we look forward to welcoming you back to Eastside again soon.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Found it really difficult. Filled the form in and submitted it, then sends you a message to confirm which I did, it then sends you a message to confirm your email but when I do that nothing happens

— Anonymous

Verified review (2519688) Review left 1 week ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for bringing this to our attention and we're sorry to hear you experienced difficulties with the online process. We apologise for any frustration caused. Your feedback is important to us and we will look into this to help improve the experience for future visits. If there is difficulty in future, you are always welcome to do the forms requested online within the practice instead and reception will be happy to assist.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

On time. Dentist was very friendly and lovely staff in reception.

— Chloe Briggs

T483814 Review left 1 week ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you for taking the time to share your experience. We're so pleased to hear you were happy with the punctuality of your appointment and found our dentist and reception team welcoming and friendly. We really appreciate your feedback.

Review from Google

Excellent dental care.

— Richard Oliver

T483446 Review left 1 week ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you so much for your kind words and your positive feedback. We are truly grateful!

Review from Google

Staff are kind and professional.

— HEATHER ROBERTS

T483447 Review left 1 week ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you for your kind feedback. We truly appreciate your recognition of our team and it's wonderful to know you had such a positive experience with us. We look forward to welcoming you again in the future.

Review from Google

Ryan was quick and professional throughout.

— Christopher Racey

T482166 Review left 1 week ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you for your review and kind words. We are very glad to hear that you had such an efficient and positive experience. We look forward to seeing you again in future visits.

Explained every step of the treatment

My visit involved receiving an implant, which is a decision not taken lightly and was only the first step of my treatment.
From arriving at the practice I was greeted by a friendly member of staff who made me feel at ease.
I did not have to wait long before being seen, Mark was also very welcoming, along with his dental nurses.
Mark explained every step of the treatment as he went along and they all checked in with me to see if I was ok.
I came out of the practice feeling confident that when the treatment is finally finished I am going to be very pleased with the outcome.
Would highly recommend this practice and in particular Mark and his dental nurses to achieve the outcome you want from a private practice dentist

— Anonymous

Verified review (2524203) Review left 1 week ago
This review was collected via SMS feedback service.

Reply from Eastside Dental

Thank you for taking the time to share such lovely feedback. We’re delighted to hear that you felt welcomed and at ease throughout your visit and that Mark and our dental nurses took the time to explain each step of your treatment and ensure you were comfortable.

We understand that choosing to have dental implant treatment is a significant decision, and we’re pleased that your experience has given you confidence as you continue your treatment journey. Your kind words and recommendation are wonderful to hear.

We look forward to welcoming you back and supporting you through the next stages of your treatment to achieve the best possible outcome.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Wonderful dentist

Eastside Dental were brilliant with dealing with the issue I had. The staff were helpful & friendly. The Dentist that dealt with it was wonderful & professional. Would definitely go there for treatment again. Many thanks.

— Nerys S

Verified review (2524002) Review left 2 weeks ago
This review was collected via SMS feedback service.

Reply from Eastside Dental

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with us. It’s lovely to know that our staff made you feel welcome and that you received professional and attentive care from our dentist. We truly appreciate your kind words!

If you would like to email us on [email protected] so we have your email address, we would also be more than happy to provide you with the additional information you requested regarding our services :)

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Filing teeth

— Sujamol S

Verified review (2523781) Review left 2 weeks ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your review and high rating, we greatly appreciate it.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very thorough assessment

I was taken on time. X-rays were taken so I felt it was a very thorough assessment.

— Anonymous

Verified review (2523753) Review left 2 weeks ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your kind feedback. We’re pleased to hear that your appointment ran on time and that you felt you received a thorough assessment. We appreciate you taking the time to share your experience with us and look forward to welcoming you again.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Made me feel at ease

Fast, efficient, very friendly staff. Made me feel at ease and relaxed. Explained everything that was going to be done.

— Wendy J

Verified review (2523538) Review left 2 weeks ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your lovely review! We’re delighted to hear that our team made you feel comfortable and relaxed throughout your visit. We always aim to provide efficient and friendly care and we are thrilled that this has been reflected in your visit today. We truly appreciate your kind feedback.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Check up

Very good checkup, Katy is very thorough and puts you at ease

— Geoffrey W

Verified review (2523520) Review left 2 weeks ago
This review was collected via SMS feedback service.

Reply from Eastside Dental

Thank you so much for your lovely feedback. We’re glad to hear that Katie made you feel at ease and that you had a positive experience during your check up. We truly appreciate you taking the time to share your kind words.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

Excellent service

— Mark S

Verified review (2523397) Review left 2 weeks ago
This review was collected via SMS feedback service.

Reply from Eastside Dental

Thank you so much for your review and kind words. We're very glad you had such a positive experience at the practice and look forward to see you again soon.

Overall, how was your experience of Eastside Dental?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional