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Eastside Dental

Beacon Centre for Health, Langdon Road, St Thomas, Swansea, SA1 8QY

Excellent rating from 307 reviews

5 out of 5 stars

+ 1055 reviews from Google 1362 total reviews

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Latest Reviews by Working Feedback

Eastside Dental

5 out of 5 stars
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Some people dread going to the dentist. If this is you, try Eastside Dental practice. The ladies on the desk are always professional, pleasant and polite. It is a very busy practice but I’m rarely kept waiting and the dentist always explains the procedure fully and happy to answer questions. You are put at ease and leave very happy.

— Anonymous

Verified review (2411219) Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Review from Google

4 out of 5 stars
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This person left a star rating but no comment.

— Louise Mccaughtrie

T402452 Review left 6 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Katy Lewis

T401094 Review left 6 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you!

On point as always

5 out of 5 stars
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They always go above and beyond - reception staff are on point as always.

— Balenthiran M

Verified review (2407857) Review left 6 months ago
This review was collected via email feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Highly recommend. Comfortable, non-judgmental environment. I am so grateful for my dentist Mark, who has been nothing but kind, helpful & reassuring since my first appointment with him. The dental nurses & receptionists are also so lovely 🩷

— Martha Hutchins

T400882 Review left 6 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you so much for your lovely words, we really do appreciate the feedback and can assure your words have been passed on to the whole team!

My recent appointment

5 out of 5 stars
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Amazing.

— Anonymous

Verified review (2407321) Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Appointment

4 out of 5 stars
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My appointment was running 35 minutes late; a phone call to be advised of that would be appreciated.

— Beverley A

Verified review (2405686) Review left 6 months ago
This review was collected via email feedback service.

Reply from Eastside Dental

Thank you for your feedback. We’re sorry for the delay you experienced and understand how frustrating that can be.

As a busy practice, there are times when emergencies or complex cases can cause appointments to run behind. While we always aim to stay on time, it isn’t always possible to contact every patient individually when delays occur.

We do appreciate your patience and understanding, and your comments help us continue to improve the experience we provide. Kind regards, Jodie Litchfield, Practice Manager
Overall, how was your experience of Eastside Dental? 3 out of 5 stars
How satisfied are you with the appointment waiting time? 1 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
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Amazing care - true professionalism. I put off the work I needed for years and feel so grateful to have found such caring dentists that I have complete faith in. Thank you so much

— Rhian Ferguson

T399736 Review left 6 months ago
This review complies with Google's policies.

Friendly, efficient

5 out of 5 stars
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Friendly, efficient and professional staff.

— Jacqueline L

Verified review (2406628) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Expert treatment & advice

5 out of 5 stars
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Excellent service from start to finish as ever. Rebecca gives me expert treatment & advice during every visit - I cannot praise her & her assistants highly enough.

— Anonymous

Verified review (2406534) Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Excellent service at all times from the helpful friendly team on the front desk, to the skilled dentists treating me

— Nicola Anthony

T399549 Review left 7 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Hi Nicola, Thank you for your kind feedback. We’re delighted to hear you’ve consistently received excellent service from team. We really appreciate you taking the time to share this.

Review from Google

5 out of 5 stars
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Always friendly, always professional. For someone who avoids the dentist it was a very pleasant experience.

— Jan Eynon

T398681 Review left 7 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Hi Jan, Thank you for your kind feedback. We’re so pleased to hear you felt comfortable and well cared for during your visit. It’s lovely to know we were able to make your experience a positive one, especially if you usually feel anxious about dental appointments. We really appreciate you taking the time to share this.

YEastside Dental

5 out of 5 stars
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Check up Appointment

— Anonymous

Verified review (2405908) Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Misha Peaches

T398682 Review left 7 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you for the positive review!

Review from Google

5 out of 5 stars
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Excellent

— Barrie Joslyn

T398683 Review left 7 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you for the positive review!

Review from Google

5 out of 5 stars
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Excellent service , mark williams brilliant

— Joseph James

T398463 Review left 7 months ago
This review complies with Google's policies.

Reply from Eastside Dental

Thank you for your kind feedback. We’re delighted you received excellent service and will be sure to pass your lovely comments on to Dr Mark Williams. We really appreciate you taking the time to share this.

Definitely recommend the practice

5 out of 5 stars
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Examination and radiographs. 6-monthly review. Seen on time, fully informed of treatment aims. Thorough examination and all relevant questions answered. Would definitely recommend the practice. All staff are welcoming and helpful. A very pleasant experience

— Anonymous

Verified review (2403028) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Excellent service

5 out of 5 stars
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Excellent service in a difficult time of changing contracts and a new computer system

— Alwyne P

Verified review (2402596) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

I felt listened to and supported

5 out of 5 stars
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Absolutely amazing. Can’t thank the receptionist Dental nurse and Mark the dentist for their kindness, professionalism and understanding. Being a very anxious patient and fearful of dentist you all went above and beyond to reassure me and I felt listened to and supported throughout the appt

— Sue U

Verified review (2402292) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Really impressed with the service

5 out of 5 stars
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Had an emergency appointment and was really impressed with the service. The staff at the front desk were lovely, I was seen very quickly, and the dentist was kind and professional. Overall, a great experience during a stressful situation.

— Scarlett S

Verified review (2402288) Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Eastside Dental? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS