Mark was lovely, professional and welcoming. He was thorough throughout the appointment, explained everything and made me feel comfortable as a nervous patient. Would highly recommend Mark at Eastside.
— Anonymous
Verified review (2489382)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Eastside Dental
Thank you so much for your kind feedback. We’re delighted to hear that Mark made you feel comfortable and at ease throughout your appointment, particularly as a nervous patient. We’ll be sure to pass your lovely comments on to him. Thank you for your recommendation and we look forward to seeing you again in the future.
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Patient
Eastside Dental
It was the quickest examination I have ever had. I did have x rays too.
The dentist seemed to be on the computer longer than the actual examination.
I did ask when I made the appointment for a scale and polish but was told by the receptionist that it was up to the dentist to decide if I needed one.
The dentist never mentioned scale and polish yet I have had one on every appointment I have ever had in the past. I was just told to brush better on the back teeth. It's not something I relish having done but always feels better when done.
It looks like the NHS are making cuts on our teeth now.
My son attended an appointment at the same time and he was out quicker than I was. He was seen the same dentist.
— Elaine R
Verified review (2481187)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your usual expectations. We understand your concerns regarding the length of the examination and the availability of a scale and polish, and we appreciate that this was something you had specifically enquired about when booking.
Unfortunately, NHS guidelines regarding scale and polish treatments have changed since April, with stricter criteria now in place regarding when this treatment can be provided under NHS care. We appreciate that this may differ from your previous experiences and understand any disappointment this may cause.
We hope to ensure that your future visits reflect the high standard of care you have previously experienced with us, if there is anything you would like to discuss further to not hesitate to contact us.
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Patient
The result is absolutely amazing
Outstanding work from Tom today! After calling for an emergency appointment because of a terrible toothache in my front tooth and having had a few complications with it previously, Tom completely restored my tooth.
He took extra care and attention because it was my front tooth and the result is absolutely amazing. It looks so fresh and brand new and most importantly, I’m completely out of pain!
After having a terrible experience at my previous dentist, I moved to Eastside Dental 3 years ago and I’m forever grateful that I did. The care, support and treatment I’ve received from the team has been amazing.
Thank you so much, Tom and Eastside Dental! I couldn’t be happier with the result.
— Drew R
Verified review (2488319)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you so much for such a wonderful review! We're thrilled to hear that Tom was able to restore your tooth, get you out of pain, and achieve a result you're happy with. We truly appreciate your trust in Eastside Dental and your kind words about the care and support you've received from Tom and the whole team over the years. We'll be sure to pass your lovely feedback on, thank you again for your continued support.
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Patient
Brilliant
Very nervous usually but Tom has been brilliant and I'm now actually looking forward to getting all the work complete and not worried
— Anonymous
Verified review (2488132)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you so much for your lovely feedback. We're delighted to hear that Tom has helped put you at ease and made you feel confident about the work ahead. We’ll be sure to pass your kind words on to him.
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Patient
Review from Google
This person left a star rating but no comment.
— Mathew Sillman
T457237
Review left 2 months ago
This review complies with Google's policies.
Reply from Eastside Dental
Thank you very much for rating us so highly, we greatly appreciate it.
Review from Google
Absolutely great customer service, made me feel very comfortable and didn't feel any judgement for my dental issues.
— Uno Its Not Like That 101
T457238
Review left 2 months ago
This review complies with Google's policies.
Reply from Eastside Dental
Thank you for your wonderful review. We’re so pleased to hear that you received great customer service and felt comfortable and at ease during your visit. We always strive to provide a welcoming, non-judgemental environment where every patient feels supported, regardless of their dental concerns. Your kind feedback means a great deal to the whole team.
Eastside Dental
The best
— Anonymous
Verified review (2487500)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you very much for your kind review.
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Patient
Lovely people
A good experience considering my terror of the dentist, find staff & my dentist all lovely people that make me feel at ease
— Anonymous
Verified review (2487312)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you so much for your lovely review. We completely understand that visiting the dentist can be a daunting experience, so we’re very glad to hear that our team and your dentist helped put you at ease and made your visit a positive one. Your kind words are truly appreciated, and we look forward to welcoming you back again in the future.
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Patient
Highly recommend
I was seen today by Oliver, who was extremely knowledgeable, professional and reassuring throughout my treatment. I attended for a routine hygiene appointment, but as I needed extensive treatment and extremely sensitive teeth along the bottom row, Oliver recommended administering a local anaesthetic to the gums to make the treatment as comfortable as possible. This was an excellent decision, as I don't think I would have been able to tolerate the treatment without it. Everything was carried out to an exceptionally high standard, and I was seen promptly without any unnecessary waiting. Oliver was attentive throughout and made sure I was comfortable at every stage. The practice itself is also very welcoming, bright and exceptionally clean, creating a really pleasant environment. Overall, I was extremely impressed with the level of care and professionalism I received and would highly recommend Oliver and the Dental Practice.
— Steven M
Verified review (2487298)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you so much for taking the time to share such a detailed and wonderful review. We’re delighted to hear that Oliver helped make your hygiene appointment as comfortable and reassuring as possible, particularly given your sensitive teeth and the extent of treatment required.
We have passed on your kind words to Oliver about his knowledge, professionalism and attentive approach, which he was very grateful to hear. We’re also pleased that you found the practice welcoming, clean and efficient, and that your overall experience was such a positive one.
Thank you again for your recommendation and for choosing our practice. We look forward to welcoming you back in the future.
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Patient
Excellent
Excellent, polite and professional service by all staff
— Paul H
Verified review (2487173)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you so much for your kind words. We are so glad to hear you had such a positive experience at the practice.
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Patient
Highly recommend
Check up with Dr Mark Williams.
Always friendly, professional, and an excellent dentist. Would highly recommend
— Karen A
Verified review (2486627)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Eastside Dental
Thank you for your wonderful review. We’re delighted to hear that you consistently find Mark friendly, professional and an excellent dentist. We truly appreciate your recommendation and will gladly pass your kind comments on to him.
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Patient
Check up
As always the receptionists greeted me with a smile and were helpful and efficient. I was sent to the waiting room and was seen immediately. It was only a 6 monthly check up but I felt reassured. Thank you!
— Anonymous
Verified review (2485943)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your lovely review. We’re delighted to hear that our reception team made you feel so welcome and that you found them helpful and efficient. It’s also wonderful to know that you were seen promptly and left your six-monthly check-up feeling reassured. We truly appreciate your kind words and look forward to seeing you again
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Patient
Eastside Dental - recent appointment
I had my second check up today with Katie - a lovely lady, very thorough, but she mentioned to me on my 1st visit to her last year I have two front crowns which I had done with Paul when is premises were in Portennant. I mentioned to Latie today as one has a black rim line on top of crown by gum which I'm conscious off, but told the metal on the crown is de-something - was hoping by brushing them twice a day as normal the black rim line would go, but a year on still there.
— Julie G
Verified review (2479456)
Review left 2 months ago
This review was collected via email feedback service.
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Patient
Eastside Dental - My recent appointment
Needed a small filling replaced which had fallen out. There was some confusion regarding cost but I was told by the health care professional that the repair was covered as it was only done last December.
— Anonymous
Verified review (2479441)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for taking the time to share your experience. We apologise for the initial confusion regarding the cost of replacing your filling. We’re pleased that this was clarified by our healthcare professional and that the repair was covered due to the recent treatment. Your feedback is greatly appreciated and helps us continue to improve our service.
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Patient
Friendly, helpful
All staff very friendly and helpful
Janes is always professional and so helpful
— Dorothy C
Verified review (2485898)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Eastside Dental
Thank you for your lovely feedback. We’re so pleased to hear that you found the whole team friendly and helpful, and that James in particular has consistently provided such a professional and supportive service.
We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to James and the rest of the team.
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Patient
The dentist communicated clearly
The online booking system, digital paperwork and text reminders made the whole process trouble-free. The reception area was clean and tidy, and the reception team were polite and professional.
The treatment rooms were bright and modern. The dentist communicated clearly and carried out the treatment professionally. Her two assistants were also polite and professional. All staff wore smart, matching uniforms, which created a well-organised and professional impression.
— Stuart R
Verified review (2485443)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for taking the time to share such a detailed review. We’re delighted to hear that you found the entire experience smooth and trouble-free.
It’s wonderful to know that you found our practice clean, modern and well organised, and that our reception team, dentist and dental assistants were polite, professional and clear in their communication. We take great pride in creating a welcoming and professional environment for our patients, so your feedback means a great deal to the whole team.
Thank you again for your kind words. We truly appreciate your recommendation and look forward to welcoming you back in the future.
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Patient
Superb service
Rang at 8 am for an emergency appointment and was offered one for 2pm that day - superb service. Staff are proficient and friendly the dental care is superb and the practice is easily accessible and very modern clean and I would 100% recommend
— Anonymous
Verified review (2484988)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you for your wonderful review. We’re so pleased we could arrange an emergency appointment for you on the same day and get you seen quickly when you needed us.
It’s great to hear that you had such a positive experience with our friendly team, and that you were impressed with both the standard of care and our modern, accessible practice.
Thank you for choosing us and for recommending us so highly. We really appreciate your support and hope to see you again soon.
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Patient
Review from Google
Can't fault my dentist. Very professional. Good timekeeping. Beautiful premises. Very thorough and friendly. Excellent service
— Michelle Eynon
T455639
Review left 2 months ago
This review complies with Google's policies.
Reply from Eastside Dental
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’ve had such a positive experience with your dentist and appreciate your comments about their professionalism, friendliness and thorough approach. We are very grateful for your support and look forward to welcoming you back in the future.
Review from Google
I was very satisfied with ny experience with u
— Janette
T455640
Review left 2 months ago
This review complies with Google's policies.
Reply from Eastside Dental
Thank you very much for your kind feedback, we're so glad to hear you had a positive and enjoyable experience with us.
Excellent service
Once again excellent service from dedicated staff.
— Philip S
Verified review (2484703)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Eastside Dental
Thank you very much for your kind words. We’re delighted to hear that you received excellent service from our team. Your feedback is greatly appreciated, and we look forward to welcoming you again.
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