T201782
Review left 1 year ago
This review complies with Google's policies.
Review from Google
Friendly, supportive and understanding.
— Eric Heylen
T201783
Review left 1 year ago
This review complies with Google's policies.
Ferndown Dental Practice
Managed to get in early, and treatment was done effectively and with consideration. All in all a good experience.
— Anonymous
Verified review (2057342)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
Normally very good but receptionists always very busy with other tasks and this time we were waiting 15 minutes past appointment time. Had to ask in reception how much longer we'd have to wait before we got shown through. Maybe they could be more aware of people waiting as if we were late going in then others would be too.
— Anonymous
Verified review (2055726)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Ferndown Dental Practice
Thank you for sharing your feedback. We're glad to hear that you generally find our service very good. We apologise for the delay and any inconvenience caused during your recent visit. Our reception team works hard to manage multiple tasks, but we'll ensure they are more mindful of patients waiting.
If you’re ever unable to wait for your appointment, please notify the receptionist upon arrival. While we always try to keep an eye on timing, sometimes unforeseen delays in surgery make it difficult to predict or notify ahead of time. We truly appreciate your understanding and will continue working to improve communication and appointment flow. Thank you for your patience, and we look forward to seeing you again!
Overall, how was your experience of our service?
Neither good nor poor
Was this service paid for privately, or on the NHS?
Private
Very kind, efficient
Everyone was very kind, efficient and helpful.
— Sharon G
Verified review (2055700)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
No issue with the dental examination, however this isn’t the first time they have been late in seeing me. A delay of 15 minutes. Once, they saw me around 25 minutes after my appointment time. I know a delay of 15 minutes is not a super serious issue. However, you are expected to arrive at the surgery around 5 minutes before your appointment. It would be nice if the dentists could observe the same courtesy by seeing the patient not later than 10 minutes after the allotted appointment time.
— Andrew B
Verified review (2055691)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Ferndown Dental Practice
Thank you for your feedback. I’ve reviewed your visit and can confirm that while you arrived 8 minutes early, you were seen 7 minutes after your scheduled appointment time. We understand it may have felt like a longer wait, and we apologise for any frustration this caused.
While we do aim to run on time, there are occasions when certain treatments or emergencies can take longer than expected, especially within the NHS framework. We strive to provide high-quality care to all of our patients, and we appreciate your understanding as we manage the needs of everyone we see.
We’re glad to hear there were no issues with your dental examination, and we value your input as it helps us improve our service.
Overall, how was your experience of our service?
Good
My experience
There seems to be a high turnover of dentists, none of them seem to be able to carry out root canal work which should be available on the NHS. This was my first appointment with a new dentist for an extraction and it was a horrendous experience!!
— Anonymous
Verified review (2054322)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Ferndown Dental Practice
Thank you for your feedback. Since your review is anonymous, we’re unable to address your specific situation in detail. However, we’d like to clarify that root canal treatments are not always available under the NHS, as complex cases often require specialist care. This is to ensure patients receive the best possible outcome from professionals with the necessary expertise.
We’re sorry to hear that your recent extraction experience didn’t meet your expectations. We understand how important it is to feel comfortable during treatment. If you would like to discuss your experience further, please don’t hesitate to reach out directly.
Overall, how was your experience of our service?
Poor
I am impressed
Professional and friendly staff.
Very helpful.
I am impressed.
— Anonymous
Verified review (2053543)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Good, respectful staff
Productive checkup with good, respectful staff currently.
— Anonymous
Verified review (2052196)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
The issue is a lack of information or understanding about the treatment. We expected false teeth to be fitted today. But instead it was an impression with another 2 weeks to wait for the teeth. A clear treatment plan up front would have been very helpful. Very little information forthcoming at reception.
— Henriette W
Verified review (2051736)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Review from Google
This person left a star rating but no comment.
— Bruce Smith
T197176
Review left 1 year ago
This review complies with Google's policies.
Very good
Peter's very good and patiently puts up with my questions.
— Julian P
Verified review (2050879)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Review from Google
This person left a star rating but no comment.
— dennis cook
T195199
Review left 1 year ago
This review complies with Google's policies.
Review from Google
This person left a star rating but no comment.
— Roger Leyland
T195200
Review left 1 year ago
This review complies with Google's policies.
Review from Google
This person left a star rating but no comment.
— Maria Leach
T194285
Review left 1 year ago
This review complies with Google's policies.
Lovely staff
Must admit I hate going to the dentist, I hold on for dear life, but in all honesty, the whole staff are absolutely lovely and easy-going, so thank you all.
— Billy R
Verified review (2045734)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Very friendly and professional. Excellent service
— Pete Long
T193697
Review left 1 year ago
This review complies with Google's policies.
Ferndown Dental Practice
I found the receptionists very helpful and friendly.
— Susan S
Verified review (2045064)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Hygienist appointment
Punctual, professional & friendly service. I went for a hygienist appointment and am extremely happy with the service provided.
— Conor T
Verified review (2044776)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Helpful staff
Very pleasant & helpful staff.
— Linda M
Verified review (2044192)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
