T374169
Review left 6 months ago
This review complies with Google's policies.
Review from Google
Excellent treatment delivered on time within an appointment offered for a couple of days after I lost a filling.
— David Creed
T373925
Review left 6 months ago
This review complies with Google's policies.
Review from Google
Excellent service, extremely polite and courteous. Explain everything. Efficient and very reasonably priced. Not much more than the nhs. Perfect actually
— Adam Bridges
T373678
Review left 6 months ago
This review complies with Google's policies.
Nervous patient but everyone was so kind and patient
I was really nervous going into my appointment as I’ve always had a bit of a fear of the dentist, but my dentist immediately put me at ease. They created a clear, thoughtful plan to get my dental health back on track and talked me through every step of the process. Everyone was so kind, patient, and reassuring. I’m genuinely grateful and would highly recommend.
— Anonymous
Verified review (2367580)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
We are really glad that we were able to help you. Your feedback means a lot to us and we hope to see you soon.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Review from Google
I was really nervous going into my appointment as I’ve always had a bit of a fear of the dentist, but my dentist immediately put me at ease. They created a clear, thoughtful plan to get my dental health back on track and talked me through every step of the process. Everyone was so kind, patient, and reassuring. I’m genuinely grateful and would highly recommend.
— Ines Dickman
T372512
Review left 7 months ago
This review complies with Google's policies.
Reply from Riverside Dental Practice
Thank you so much for taking the time to share your experience.
We completely understand that visiting the dentist can feel overwhelming, especially if you’ve had previous fears, so it truly means a lot to hear that you felt at ease during your appointment. Helping our patients feel comfortable, informed, and supported is always our top priority.
We’re so pleased that the treatment plan felt clear and reassuring, and that you felt cared for every step of the way. Your kind words about the team will be shared with everyone — they’ll be delighted to know they made a positive difference.
Thank you again for your trust and recommendation. We look forward to continuing to support you on your dental health journey.
Caring dentistry
Very caring and reassuring.
— Anonymous
Verified review (2366941)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
Thank you for taking the time to leave such nice feedback.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
First class
First class service
— Carolyn W
Verified review (2366245)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
Thank you Carolyn, your feedback has been passed on to the team.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Review from Google
Very pleasant experience which is a rare find when it comes to dentists. Everybody is very nice, patient, absolutely no pain during treatments and quality is superb!
— Réka Jelinek
T371393
Review left 7 months ago
This review complies with Google's policies.
Reply from Riverside Dental Practice
We are pleased that you felt at ease during your appointment. The team really work hard on making people feel as welcome and relaxed as possible.
Review from Google
Simply the best.
— Garry Dillon
T371394
Review left 7 months ago
This review complies with Google's policies.
Reply from Riverside Dental Practice
Thank you so much Garry for such kind feedback,
Excellent dental treatment
Punctual appointment. Excellent dental treatment from Amy.
— Carole J
Verified review (2363901)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
Thank you Carole, Amy was pleased to hear your feedback.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Emergency appointment
Excellent service. Rang up in the morning for an emergency appointment and they fitted me in during the afternoon.
— Anonymous
Verified review (2363387)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
We are glad to have been able to help you, we all know how painful tooth problems can be. So we will always aim to see you as soon as possible in these circumstances.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Excellent quality of service and care
I have been a patient at Riverside for over 60 years and the excellent quality of service and care has always been maintained.
— Anonymous
Verified review (2362363)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
We would like to thank you for all the support that you have shown us over the years.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Review from Google
Always kind and professional. They helped me out today with an emergency appointment as my crown fell out 10/10
— anthony freeman
T369629
Review left 7 months ago
This review complies with Google's policies.
Reply from Riverside Dental Practice
Thank you Anthony,
We are glad that you were happy with the treatment you received.
I would recommend the practice
I developed toothache and contracted the practice. They were very helpful and managed to get me in the same day for an appointment. I found all the staff very helpful and they very kindly got me back in for treatment within a few days. I would recommend the practice.
— Timothy H
Verified review (2362179)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
Thank you so much for your kind feedback.
We’re really pleased we were able to see you quickly and help get you out of discomfort. Toothache can be incredibly distressing, so providing prompt care is always a priority for us.
It’s lovely to hear that you found the whole team helpful and that we could arrange your follow-up treatment without delay. Your recommendation truly means a great deal to us.
We’re always here if you need us, and we look forward to seeing you again under more comfortable circumstances!
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Riverside Dental Practice - Your recent appointment
My visit to the surgery was fine and on time, but I am fed up of getting messages reminding me of the appointment on variously mediums and now another one asking me how you did!
— Anonymous
Verified review (2353262)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
Thank you for taking the time to share your feedback. I’m pleased to hear that your visit was fine and that you were seen on time. I’m sorry for the frustration caused by the number of appointment reminders and follow-up messages you received. We have recently introduced a new system and are actively working on reducing the number of reminders sent. However, due to the high number of missed appointments, these reminders are currently necessary to help ensure appointments are used effectively for all patients. Your comments are appreciated and will be taken into account as we continue to review and improve our communication.
Overall, how was your experience of our service?
Good
Was this service paid for privately, or on the NHS?
Private
Friendly and professional
Good natter with receptionist, friendly and professional
— Anonymous
Verified review (2357704)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
Thank you for your response. We will pass on your lovely comments to the team.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
My appointment
Always been happy with service provided by Philippa.
— John P
Verified review (2357429)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Riverside Dental Practice
We appreciate your feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Lovely staff
Lovely and efficient staff
— Patricia G
Verified review (2357111)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
Thank you.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Thank you
I trust my dentist, Philippa Floyd at Riverside, totally. There is absolute professionalism, consistency, continuing care if needed, and total reliability. I feel privileged to have her as my dentist. The dental surgery is also within easy walking distance of my home which is superb. Thank you, Riverside!
— Anonymous
Verified review (2356923)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from Riverside Dental Practice
Thank you very much for your feedback.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Review from Google
Dr Snead is always calm, clearly explains everything and continually checks throughout the appointment that I am ok
— Karen
T365852
Review left 7 months ago
This review complies with Google's policies.
