Hertfordshire Dental Group (Hertford)

On time, full explanation of procedure. Lovely polite staff and Dentist.

Excellent outcome due to expert knowledge and reassuring communications throughout the process

Had a very painful infection in my back molar (crown and root canal). Within 2 days I’d been seen, diagnosed and the extraction completed. I was super nervous as losing a back tooth was a scary thought. Dr Lythall was fantastic, made me feel so at ease and comfy. I was in trustworthy hands. Whole procedure took under 20 mins. Very impressed and won’t use another practice again!

Very thorough examination with concise explanations of treatment required.

Staff very efficient and friendly.

Friendly, helpful reception staff, lovely environment and professional and skilled dentist. Very happy.

I was very anxious about having my top wisdom teeth out, but Simon made me feel very at ease and explained everything to me. Very professional and friendly.
During my extraction Simon and the lovely nurse made me feel very relaxed and calm and the procedure was done in no time.
Would highly recommend Hertfordshire Dental Group to all.

Efficient and friendly service.

Efficient and friendly.

I needed an emergency appointment, spoke to Phoebe and she was brilliant got me booked in for the same day right away. Attended the surgery and it was fantastic. I have a lot of anxiety towards going to the dentist. But Dr Perry was just the best at helping, explaining everything and making you feel at ease. I now have some more appointments to go, but I’m feeling calm and reassured about them.

Jon is always friendly & professional. I feel confident with the care I am given. Thank you to all staff, there is a nice atmosphere to walk in to.

Had my 6 monthly check-up with Becca and equivalent hygienist clean with Amy, both were brilliant, as always. I’ve never felt that they push you to have various treatments but only recommend if it is genuinely necessary and always take great care when they do complete any treatment.

Friendly and helpful.

After seeing many dentists i thought my situation was not a good one, i saw Dr Oldham and his first thoughts where similar, however he ask if he could have 2 weeks to study the scans of my mouth, and when i returned he informed me that he belives he had a route to give me the implants i needed, i went on to have 6 implants, Simon and his team were great right from reception and especially his dental nurse, the whole process was carefully explained and they made sure i was happy and comfortable all the way through, highly recommended.

Magnificent service, quality work exactly what I expect from an amazing practice.
Quality, value, customer service is outstanding and the reviews don’t lie.
I thought I’d never say this, but I’m actually looking forward to the next appointment.

Always excellent treatment given by kind, caring and very professional staff.

I have been with the Ware Practice since it opened. I remained with them even though I had moved to Hertford because of the excellent treatment I received there. But, at 72, it is more of a chore than it was so when the Hertford Practice opened I decided to give it a go.
The premises are clean and bright and the reception is welcoming and helpful. Owing to a series of unfortunate issues my visit was long overdue but they took it in their stride and found me a swift and convenient slot. Prior to the appointment they sent a reminder to my phone, which I appreciated.
I arrived early (a habit I like to keep) but had barely sat down when the dentist came out to greet me. He was open and professional but concerned to put me at my ease, while gathering all the essential information to take proper care of me. He talked me through every step he was taking and at the end of the examination offered to carry out there and then the minor remedial work he had found.
I think it is fair to say no one relishes visiting the dentist and repeat visits heighten the anxiety so I was pleased to get the job done there and then. He carried out the work efficiently but gently, checking on how I was repeatedly through the procedure. His dental assistant was clearly “part of the team” and supported him quietly but well. I felt in good hands throughout.
I have said that no one relishes visiting the dentists but I will add this. In all the time I have been going to the Hertfordshire Dental Group I have been excellently treated and, if not quite a pleasure, their high professional standards coupled with their consistent human kindness has removed all the apprehension. They have served me splendidly and I thank them all.
I would have given a 5 star rating but there was just one lapse, not with the dental service itself but with their IT. It notified me that I needed to visit its site to fill in a form. I didn’t think I needed to but in the spirit of co-operation I tried. The next half an hour was spent chasing round and round a loop that led me nowhere and that I eventually gave up on. Clearly it did not matter at all to the group as it was not mentioned when I turned up for my appointment. It may seem trivial but that is the sort of thing that undermines trust and puts people off. And It let down what is otherwise a highly laudable dental practice. Too often the geeks organisations employ to run their sites see things only from their own narrow digital perspective. I hope someone will now take a look at it from a customer’s point of view.
That quibble apart, I commend the Hertfordshire Dental Group without hesitation. Well done.

My latest appointment, like all previous appointments, went extremely well. I am always treated punctually, professionally and with care and courtesy. The service given is exceptionally good.

My wife and myself would like to say a big massive thank you to John our dentist . Who is a top man always puts us both at ease couldn't wish to find a better dentist . And to kirsty the hygienist who always tells us what's going to happen during the routine and is very thorough our teeth feel amazing after we have been to Hertford dental group. And not forgetting John's assistant and kirstys assistant. And the receptionists we couldn't say thank you enough this has to be the very best dental clinic
anyone could wish for,, all so polite and very caring a big thank you to all !!!!

Excellent in every way.