Receptionist was really helpful and managed to get me seen straight away.
Everything was explained to me by the dentist very clearly, and the procedures I need to have. As this was my first visit, I was very impressed.
— Julia D
Verified review (1671049)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Julia,
Thank you for taking the time to leave such a lovely review.
HDG Team
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Customer service was spot on
The perfect experience from start to finish!
I am new to this dental group, they did find time to see me as an emergency.
Customer service was spot on.
It’s so nice in there and the girls really looked after me.
I was put at ease and everything was explained in full beforehand.
The level of care and service is five star.
Thank you for looking after me so well.
— Lisa B
Verified review (1668869)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Lisa,
Thank you for taking the time to leave such a wonderful review.
HDG Team
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Hygienist
The hygienist was very friendly and pleasant, and professional. She also gave me good advice.
And the lady at the front desk was very nice.
— Dominique A
Verified review (1668752)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Dominique,
Thank you for taking the time to leave such a lovely review
HDG Team
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All very good so far
My second visit today and Phoebe looked after me, as she did on my first visit to enquire about the practice, very helpful and caring.
Let’s hope I feel the same after my visit with the hygienist.
I saw Becky today to discuss what dental care I would need, she too was good at explaining things to me and how to go forward with what I would like done, all very good so far!
— Jacqueline B
Verified review (1668731)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Jacqueline,
Thank you for taking the time to leave such a wonderful review - I will be sure to pass your feedback onto Phoebe and Becky.
We look forward to seeing you again soon.
HDG Team
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I’m extremely happy with the service
I have to say from somebody who is usually extremely anxious when visiting the dentist from start to finish I was made to feel very looked after and as relaxed as possible. For me it starts with the front of house which is where you get your first impression, which by the way was impeccable. Both informative, professional and welcoming. To then progress to a high level of professionalism from the hygienist who went above and beyond to put me at ease and give me fantastic results which left me with a beaming smile to walk out with. It’s suffice to say that I’m extremely happy with the service. Thank You from a very grateful, happy and smiley customer who unusually looks forward to my next visit. Thank You.
— Cleopatra G
Verified review (1668270)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Cleopatra,
Thank you so much for your kind words! We are delighted to hear that you had a positive experience at our dental clinic and we look forward to seeing you again soon
HDG Team
Overall, how was your experience of Hertfordshire Dental Group (Hertford)? (tap on a rating)
Relaxed atmosphere
Cleanliness, relaxed atmosphere, good music and staff.
— Chris W
Verified review (1667755)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Chris
Loving the music appreciation :-)
Thank you for taking the time to leave such a positive review.
HDG team
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Concise info on options
Friendly, concise info on options!
— Graham W
Verified review (1667758)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Graham,
Thank you for taking the time to leave such a positive review.
HDG team
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My dentist is the best
Polite receptionist, checking in was quick and no waiting once upstairs. Everywhere was clean and tidy.
My dentist is the best!
— Kimberley C
Verified review (1667443)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Kimberley,
Thank you for taking the time to leave such a wonderful review.
HDG team
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Excellent manner
Simon has an excellent manner and gave me confidence that it was worth using the practice as he seems to be a person with expertise.
— Alan P
Verified review (1667386)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Alan,
Thank you for taking the time to leave such a positive review - I will be sure to pass your feedback onto Simon.
HDG team
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I felt very reassured
Reception staff really pleasant. Rebecca (dentist) warm and welcoming very thorough in her examination and explanation of the treatment required. I felt very reassured.
— Elaine B
Verified review (1667030)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Alan,
Thank you for taking the time to leave such a lovely review - I will be sure to pass your feedback onto Rebecca.
HDG team
Overall, how was your experience of Hertfordshire Dental Group (Hertford)? (tap on a rating)
Review from Google
I broke my bridge Saturday so no front teeth. Spoke to Laureen who managed to fit me in for an emergency consultation. I was seen by Dr Rebecca who managed to make temporary bridge. She is a total genius. The surgery is full of the latest equipment and spotless. I'm back in two weeks for perment teeth.
A totally professional and pleasant experience from my initial telephone contact until leaving there this evening. Can not recommend highly enough. Thank you Hertfordshire Dental Group.
— Frank Adams
T91733
Review left 3 years ago
This review complies with Google's policies.
Reply from Hertfordshire Dental Group (Hertford)
Hi Frank,
Thank you for taking the time to leave such a positive review. I am happy to hear that we were able to help you at such short notice and give you a same day temporary restoration until we have your permanent bridge made. We look forward to seeing you in a couple of weeks
HDG Team
Wonderful treatment
Wonderful treatment. Patience and professional care.
— Anonymous
Verified review (1664858)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello,
Thank you for taking the time to leave such a positive review
HDG Team
Overall, how was your experience of Hertfordshire Dental Group (Hertford)? (tap on a rating)
My experience
Amy is lovely.
— Tony M
Verified review (1664451)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Tony
Thank you for taking the time to leave such a positive review - I will be sure to pass your feedback onto Amy
HDG Team
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Lovely service
Lovely service and advice in a spa-like setting.
— Laura A
Verified review (1664077)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Laura,
Thank you for taking the time to leave such a lovely review
HDG Team
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Amazing
John, he is amazing. Sadly my teeth are awful so my bills with you are huge.
— Julia M
Verified review (1663687)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Julia
Thank you for taking the time to leave such a wonderful review - I will be sure to pass your feedback onto John
HDG Team
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Friendly and professional
Friendly and professional personnel.
— Anonymous
Verified review (1663019)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello,
Thank you for taking the time to leave such a positive review
HDG Team
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Friendly atmosphere
The patience and expertise of the dentition and the friendly atmosphere.
— Meyer K
Verified review (1659911)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Meyer,
Thank you for taking the time to leave us such a positive review.
HDG Team
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Review from Google
Very good in all departments
— David Spence
T88566
Review left 3 years ago
This review complies with Google's policies.
Reply from Hertfordshire Dental Group (Hertford)
Hi David,
Thank you for taking the time to leave us a 5 star review - it always means a lot to all the team to receive such positive feedback and we are pleased to hear that you found your experience to be very good. We look forward to seeing you again soon.
HDG Team
Lovely and very reassuring
I only saw the hygienist so it wasn’t as scary as it could have been! Kirsty (? May have not listened properly when introduced) was lovely and very reassuring. Have even decided to return to pay mega bucks to be tortured even more!!
— Donna N
Verified review (1658229)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Donna,
Torturing for mega bucks is our secret side hustle so lets make sure we don't tell too many people about that..........
Joking aside, I am delighted to hear that you found your visit to be such a positive one and we look forward to seeing you again soon :-)
HDG Team
Overall, how was your experience of Hertfordshire Dental Group (Hertford)? (tap on a rating)
I was made to feel welcome
I was made to feel welcome from the moment I entered - all staff were friendly.
Simon took his time, during my consultation, to explain various aspects and options which left me feeling reassured and confident to proceed with treatment.
Clean and calm environment.
— Penny L
Verified review (1654823)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Penny,
Thank you for taking the time to leave such a thorough and positive review, I am pleased to hear that your visit went well and we look forward to seeing you again soon.
HDG Team
Overall, how was your experience of Hertfordshire Dental Group (Hertford)? (tap on a rating)
