Verified review (1654311)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello,
Thank you for taking the time to leave such a positive review.
HDG Team
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Warm welcome
Professionalism and warm welcome.
— Anonymous
Verified review (1654274)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
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Thank you for taking the time to leave such a positive review.
HDG Team
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Beautiful surgery and lovely staff
After being very uncertain regarding implants and also very nervous with dentists, I can honestly say I am very positive and so happy!
The service from Simon was beyond professional. Very informative, with so much advice and opinion it was like speaking to a friend, who has your best interests at heart. Beautiful surgery and lovely staff! I will honestly hand on heart say, you will be in very good hands at HDG. They make dentist appointments strangely very pleasant indeed!
— Laura D
Verified review (1652734)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Laura,
Thank you for taking the time to leave such a thorough and positive review.
HDG Team
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Friendly staff
Friendly staff, bright, modern and spotlessly clean.
— Cheryl C
Verified review (1650842)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Cheryl,
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HDG Team
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Very comfortable treatment
All round friendly and professional service which made the treatment very comfortable.
— Anonymous
Verified review (1649138)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello,
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HDG Team
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Excellent dentists
Friendly - excellent dentists!
— Caron D
Verified review (1649115)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Caron,
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HDG Team
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Lovely modern practice
Lovely modern practice with friendly approachable staff.
— Anonymous
Verified review (1648538)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello,
Thank you for taking the time to leave us such a lovely review
HDG Team
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Review from Google
First time at this clinic and was not disappointed. All the staff are so lovely and Jon has made me feel extremely positive about the results I should get with my Invisalign treatment. Everything was explained in such depth. Can't wait for the results
— Zoe Fletcher
T84752
Review left 3 years ago
This review complies with Google's policies.
Reply from Hertfordshire Dental Group (Hertford)
Hi Zoe,
Thank you so much for taking the time to leave such a wonderful review. We look forward to seeing your results after your Invisalign.
HDG Team
Hertfordshire Dental Group (Hertford)
Receptionist very professional and Amy is lovely.
— Anonymous
Verified review (1646412)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello,
Thank you so much for taking the time to leave such a positive review. - I will be sure to pass your feedback onto Amy
HDG Team
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Incredibly thorough
Becky was incredibly thorough and engaging in her examination. She also provided clear professional guidance on how to proactively improve my dental health. Thank you!
— Marcus K
Verified review (1646313)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Marcus,
Thank you for taking the time to leave such a positive and thorough review - I will be sure to pass your feedback onto Becky.
HDG Team
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The very best
John and his team are the very best you could wish for in every respect.
— Julie R
Verified review (1646134)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Julie,
Thank you for taking the time to leave such lovely feedback - I will be sure to pass this onto John & the team
HDG Team
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The perfect experience!
Spotlessly clean, friendly staff and a lovely little dog to greet me at the door. The perfect experience!
— Madison M
Verified review (1645962)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Madison,
Thank you for taking the time to leave such wonderful feedback - I will make sure Olive comes out for cuddles next time you are in :-)
HDG Team
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Very grateful for everything
Great understanding and advice.
I am very grateful for everything the practice has done for me.
— Anonymous
Verified review (1645311)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello,
Thank you so much for taking the time to leave such a positive review
HDG Team
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Genuine concern for your well-being
Friendly welcoming, everything is carefully explained and a genuine concern for your well-being post-visit.
— Anonymous
Verified review (1645256)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello,
Thank you so much for taking the time to leave such a wonderful review
HDG Team
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My experience
I had a hygiene appointment. The hygienist was great however when I went to pay, my bill had 50% added, from £95 to £140. I had no idea that the 'cosmetic whitening' was an additional treatment to the clean I had booked, this was never mentioned. That a costly treatment would be added in without letting the patient know I found very disappointing.
— Aylish O
Verified review (1644747)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello,
Thank you for taking the time to leave us a review. I am pleased that you left satisfied with your hygiene visit. I am disappointed to read that you felt you were not aware of the charge for the air-flow (cosmetic whitening) during your visit. All our hygienists offer this as an optional treatment to patients and would discuss the additional cost. I have reviewed your clinical records and it does also state that patient was aware of cost. My apologies that, even though you were advised, it doesn't appear to have been clearly enough communicated by the hygienist.
Following on from your feedback, I will discuss with my hygiene team to ensure this sort of misunderstanding doesn't happen again. If you would like to discuss with myself further please feel free to send me an email at [email protected]
HDG Team
Overall, how was your experience of Hertfordshire Dental Group (Hertford)? (tap on a rating)
Lovely experience
The professionalism and the help. Lovely experience from start to finish.
— Laura D
Verified review (1644117)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Laura,
Thank you for taking the time to leave us such a lovely review.
HDG Team
Overall, how was your experience of Hertfordshire Dental Group (Hertford)? (tap on a rating)
Excellent
Overall very good, no pain and everything was explained to me step by step, excellent.
— Barbara F
Verified review (1643626)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Barbara,
Thank you for taking the time to leave such wonderful feedback
HDG Team
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Hertfordshire Dental Group (Hertford)
Friendly service.
— Ross C
Verified review (1642616)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Ross,
Thank you for taking the time to leave such a positive review.
HDG Team
Overall, how was your experience of our service?
Very good
Nothing was too much trouble
The receptionist was very friendly and polite, the waiting area clean and bright, the dentist and dental nurse were kind and explained everything clearly, nothing was too much trouble.
— Lynn K
Verified review (1641967)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hello Lynn,
Thank you for taking the time to leave such a lovely review - I will be sure to pass your feedback onto the team
HDG Team
Overall, how was your experience of our service?
Very good
Felt I was in capable hands
Friendliness the minute I walked in the door. Felt I was in capable hands.
— Carol H
Verified review (1642124)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Hertfordshire Dental Group (Hertford)
Hi Carol,
Thank you for taking the time to leave such a lovely review
HDG Team
Overall, how was your experience of Hertfordshire Dental Group (Hertford)? (tap on a rating)
