Although I’m not a patient myself, I wanted to share my thoughts after looking after my son following his treatment at Distinctly Dental.
I first contacted the practice to ask whether they could remove his wisdom teeth under sedation. We’d already been through a long process with another dentist who referred us to the hospital because the removal was a bit complicated. After months of waiting, we were told we’d need to start the whole process from scratch, which felt like a setback. That’s when I decided to try Distinctly Dental.
They booked my son in for a consultation quickly, and two weeks later, he was in for the procedure.
I can’t remember the name of the dentist who carried out the removal, but she was brilliant. Really took her time, didn’t rush anything, and handled it all with care. The anaesthetist, a South African gentleman, was also excellent. He explained everything clearly what to expect during the procedure, how things might feel, and the aftercare too. I felt reassured just listening to him.
Sam, the manager, really stood out to me. She checked in on my son during the procedure, kept me updated, and offered drinks and conversation while I waited. It made a big difference.
Overall, I’m really grateful to the whole team at Distinctly Dental. They made what could’ve been a stressful experience much easier to navigate. Thank you.
— Claire Baptiste
T311790
Review left 9 months ago
This review complies with Google's policies.
Reply from Distinctly Dental
Thank you so much for your lovely feedback.It means so much to the team and we are so happy to have helped.
Review from Google
The treatment was good, but again had to wait in the waiting room for my appointment running 10 minutes late
— Maxine Bates
T306930
Review left 10 months ago
This review complies with Google's policies.
Reply from Distinctly Dental
Thank you for your kind review. Your feedback is very important in helping us to identify areas for improvement. We are sorry that we kept you waiting and as a team, we shall continuously strive for improvement to deliver an exceptional service.
Review from Google
Very efficient very professional. Saved me from urgent pain and made my decayed tooth look brand new to live again. Thoughtful reminders and aftercare.
— Luchasion
T305721
Review left 10 months ago
This review complies with Google's policies.
Reply from Distinctly Dental
Thanks so much for the review. So glad that we have made a difference in your confidence.
Well Done Distinctly Dental
The service is as efficient as always
No delays
Helpful advice on Hygiene and a high tech scan
What more could I ask for?
— Christopher S
Christopher S works at Distinctly Dental
Verified review (2262031)
Review left 10 months ago
This review was collected via email feedback service.
Reply from Distinctly Dental
Dear Mr Stratton
Thank you for your encouraging words. Your feedback is so appreciated. Kind regards from the team @ Distinctly Dental
How satisfied were you with your waiting time on the day of your appointment??
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How satisfied are you that the clinicians explained the different treatment options available to you?
How satisfied are you that the costs of your treatment were clearly explained?
Which clinician did you see?
Dr Denisa Cooper, Diane Bailey- Hygienist
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Hygienist appointment
Had a long illness and breakdown, so this was the first dental appointment in 7 years.
Unbelievable care and understanding shown.
Allowed me breaks when needed whilst still explaining things during those breaks.
I was extremely apprehensive but Jaime and Maria’s brilliance in keeping me comfortable and not letting anxiety build was phenomenal, as was the treatment.
— Michael B
Michael B works at Distinctly Dental
Verified review (2261307)
Review left 10 months ago
This review was collected via email feedback service.
Reply from Distinctly Dental
Dear Michael
Thank you so much for the awesome review. Glad everything went well. Kind regards form the team @ Distinctly Dental
How satisfied were you with your waiting time on the day of your appointment??
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Which clinician did you see?
Jaime Kirby- Hygienist
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A little gem in Hatfield
My first visit for treatment st Distinctly Dental. The staff were friendly, professional and made me feel at home including having a free coffee in the waiting room. I recomend them!
— Steven H
Verified review (2252414)
Review left 11 months ago
This review was collected via email feedback service.
Reply from Distinctly Dental
Thank you so much for your kind review. We are glad that you felt at home and enjoyed a coffee on us. The team @ Distinctly Dental would be delighted to see you again soon.
How satisfied were you with your waiting time on the day of your appointment??
How satisfied are you that you were made to feel welcome and that your dignity was considered?
How satisfied are you that the clinicians explained the different treatment options available to you?
How satisfied are you that the costs of your treatment were clearly explained?
Which clinician did you see?
Diane Bailey- Hygienist
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Review from Google
Always been the best dentist in the town been going there over 50 years now with x3 dentist
— andrew cawthorne
T298350
Review left 11 months ago
This review complies with Google's policies.
Reply from Distinctly Dental
Dear Andrew, We are delighted to be ranked by you as the "best dentist in town". Our team strive to offer an exceptional service and to put our patients at ease. Thank you for the 5-star review.
Review from Google
Friendly staff
Very thorough and informative
Thanks very much
— jean hoy
T293899
Review left 11 months ago
This review complies with Google's policies.
Reply from Distinctly Dental
Dear Jean,
It was our pleasure to see you. Thank you for the 5 star review. Our team @ Distinctly Dental are delighted.
Tooth extraction, can’t fault the care that I received
Being a nervous patient, they were very patient and very understanding can’t fault the care that I received
— Andrew H
Andrew H works at Distinctly Dental
Verified review (2240639)
Review left 11 months ago
This review was collected via email feedback service.
Reply from Distinctly Dental
Dear Andrew,
Thank you for the lovely review- Glad that you were well taken care of. We are always happy to help.
Kind regards,
Distinctly Dental Team
How satisfied were you with your waiting time on the day of your appointment??
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How satisfied are you that the costs of your treatment were clearly explained?
Which clinician did you see?
Dr Ezgi Cilingir
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Review from Google
Fantastic from start to finish. Found online after a failed tooth extraction elsewhere. I can't pick out 1 name in particular. The Whole team are absolutely amazing. Acted quickly and efficiently. Very happy to say goodbye to that tooth.
Then a follow up to check how I was doing. Best customer service I have seen anywhere for a long while.
Thankyou all!!
— Adam Robert
T286144
Review left 1 year ago
This review complies with Google's policies.
Reply from Distinctly Dental
Thanks so much for the lovely review. We look forward to seeing you again in the future- always happy to help.
Check up & clean
Our recent appointments were just our routine check up & clean.
However, because the team are so friendly they make any visit a pleasure - even if you have to have more work done on your teeth.
We highly recommend Distinctly Dental to anyone wanting the best for their teeth.
— Alison D
Alison D works at Distinctly Dental
Verified review (2217991)
Review left 1 year ago
This review was collected via email feedback service.
How satisfied were you with your waiting time on the day of your appointment??
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How satisfied are you that the clinicians explained the different treatment options available to you?
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Which clinician did you see?
Dr Denisa Cooper
How satisfied are you that you were given a chance to ask questions and that you felt listened to?
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Hygiene appointment
Lovely experience from front of house through to the dentist.
— Kendal G
Kendal G works at Distinctly Dental
Verified review (2217900)
Review left 1 year ago
This review was collected via email feedback service.
How satisfied were you with your waiting time on the day of your appointment??
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Diane Bailey- Hygienist
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First appointment
Lovely staff. Warm and welcoming. Very helpful.
— Wilma M
Wilma M works at Distinctly Dental
Verified review (2213123)
Review left 1 year ago
This review was collected via email feedback service.
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Diane Bailey- Hygienist
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Excellent Dentist
I first visited Distinctly Dental a couple of years ago after having not visited a dentist in some years, so required a lot of treatment. From my very first visit I was made to feel welcome and an in-depth treatment plan was set up and clearly explained to me. All the staff are friendly and highly professional and the treatment has been meticulous - truly exceptional.
— Carolyn D
Carolyn D works at Distinctly Dental
Verified review (2184218)
Review left 1 year ago
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Dr Denisa Cooper, Diane Bailey- Hygienist
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Check up
Janette was very helpful and welcoming. Denisa was very reassuring and put me at ease
Thank you
— Anne D
Verified review (2179058)
Review left 1 year ago
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Dr Denisa Cooper
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Extraction
Extraction of wisdom teeth
— Anonymous
Verified review (2176294)
Review left 1 year ago
This review was collected via email feedback service.
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Dr Ezgi Cilingir
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Review from Google
Friendly people who did a fantastic job - I would highly recommend!
— George Thompson
T286145
Review left 1 year ago
This review complies with Google's policies.
Reply from Distinctly Dental
Thank you so much for the 5 stars:)
Check up
Good dentist and very friendly staff
— Lynn T
Verified review (2155262)
Review left 1 year ago
This review was collected via email feedback service.
How satisfied were you with your waiting time on the day of your appointment??
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Dr Denisa Cooper
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Hygienist and 6 monthly check up
Efficient, effective and exceptional
Thanks
— Christopher S
Christopher S works at Distinctly Dental
Verified review (2153547)
Review left 1 year ago
This review was collected via email feedback service.
How satisfied were you with your waiting time on the day of your appointment??
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Review from Google
Distinctly Dental helped me with a same-day emergency tooth extraction. I was very nervous as it was a lower wisdom tooth that was close to a nerve, but Dr Ezgi Cilingir and team put me at ease throughout. More time was spent on waiting for the anaesthetic to kick in than on the removal of the actual tooth. So happy that the team was able to help me within a matter of hours of my initial call. Thank you!
— Ilonka Waterdrinker
T286146
Review left 1 year ago
This review complies with Google's policies.
Reply from Distinctly Dental
Thank you so much for your kind comments. We are really happy that we were able to help and will pass on your feedback to Dr Ezgi Cilingir and Janette.