After having a successful cerec replacement the new tooth affected the fit of my upper retainer, the first impression had something go wrong at the lab so had another appointment and impression made.The thin plastic retainer was cut back by the dentist because maybe the edge stuck out, now the edge is on the tooth not the gum and not easy to remove on that side and the other side was a comfortable tight fit which split after a few months.I paid £70 for this upper retainer that will soon be in 2 pieces,I appreciate the high standard of dental treatment I receive but the retainers will undo the money,time and treatment invested.
Reply from Distinctly Dental
Thank you so much for taking the time to write a review, your comments are appreciated as they help to highlight areas where we need to improve.
At Distinctly Dental, it is always our aim to exceed the expectations of our valued patients.
We are really sorry to hear that, on this occasion, we have failed to do so.
With any treatment we offer, we would always encourage you to contact us if you are not entirely happy with the outcome, so that we are made aware and we can try to resolve this for you.
Please be assured that there is a guarantee on the retainers we supplied to you, so we would be more than happy to remake these for you. Given the opportunity, we would like to ensure your comfort and hopefully redeem your faith in us and the service we provide.
You kindly mentioned the high standard of dental treatment that we have provided to you in the past and we shall continue to strive for excellence in the future.