Working Feedback

Hexham Dental Clinic

17 Battle Hill, Hexham, Northumberland, NE46 1BA

Excellent rating from 3627 reviews

5 out of 5 stars

+ 585 reviews from Google 4243 total reviews

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Latest Reviews by Working Feedback

They are excellent

5 out of 5 stars
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I have used the practice for many years and they are excellent. The dentist was a frightening experience in the past but all the dentists I have put me very much at ease. Receptionists are also very efficient.

— John R

Verified review (1599095) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Three fillings

5 out of 5 stars
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Three fillings done at one appointment as I requested. Meghan Bell was super throughout.

— Anonymous

Verified review (1599049) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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I had developed an unexpected abcess and was able to get an emergency appointment the next day for antibiotics with a proper dental appointment scheduled for the next week. Excellent care and attention.

— vicky pepys

T68389 Review left 4 years ago
This review complies with Google's policies.

Good at putting me at ease

4 out of 5 stars
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I am a nervous patient but Megan is very good at putting me at ease.

— Doris W

Verified review (1598942) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Friendly and professional

5 out of 5 stars
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The usual friendly and professional treatment that I've come to expect from HDC!

— Bryan C

Verified review (1598933) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Hygienist Appointment

5 out of 5 stars
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Jaydee helpful and friendly as always. One small point though for people hard of hearing such as myself having the radio on in the background isn’t calming as it supposed to be but it just means I can’t hear what people have actually said.

— Anthony B

Verified review (1598752) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Everything explained

5 out of 5 stars
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Very sociable, put at ease, everything explained.

— John T

Verified review (1598707) Review left 4 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Hexham Dental Clinic

4 out of 5 stars
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Happy with the way they have dealt with my needle phobia.

— Anonymous

Verified review (1598645) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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A great emergency visit to Dr Sykes today. He quickly assessed the problem tooth and fixed it beautifully. His manner was friendly and professional throughout. Thanks.

— Kevin Smith

T68313 Review left 4 years ago
This review complies with Google's policies.

Reply from Hexham Dental Clinic

Thank you for your kind words Kevin 🙏🏻

A safe environment

5 out of 5 stars
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I have just started on this dental treatment. I am having implants and the information I received was explained very well. The procedure was explained to me with the use of a model set of teeth, the time it would take from start to finish and the costs involved. It was well organised and I felt the Covid procedures in place were very good. I felt it was a safe environment.

— Anonymous

Verified review (1598465) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Lynne Murphy

T68265 Review left 4 years ago
This review complies with Google's policies.

Very satisfied

5 out of 5 stars
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Very satisfied with the appointment.

— Linda O

Verified review (1598357) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Ken Lindup

T68188 Review left 4 years ago
This review complies with Google's policies.

Hexham Dental Clinic

3 out of 5 stars
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Good service as always though felt uncomfortable/unsafe as mask-wearing was not enforced and many were without masks. Also, windows should be open where possible for better ventilation.

— Caroline L

Verified review (1598107) Review left 4 years ago
This review was collected via email feedback service.

Reply from Hexham Dental Clinic

Many Thanks for your feedback. We take all feedback onboard from our patients. Mask wearing of fluid resistant face masks is enforced in all dental practices, however our staff do not have to wear FFP3 masks anymore and these were very uncomfortable for staff to wear. Our surgeries are very well ventilated without the windows open, we have invested in state of the art equipment, dentair machines which purify the air in all the surgeries and we also have clarke air exchange fans that go on after every patient to help the air exchanges in each surgery. I'm pleased you found the service good otherwise.

Many Thanks
Hexham Dental Clinic
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 3 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

My experience

5 out of 5 stars
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He is very good at his job but the temporary tooth fell off before I got home. I hadn't been eating I was still frozen.

— Anthony N

Verified review (1598026) Review left 4 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Hexham Dental Clinic

5 out of 5 stars
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Staff.
Technology.

— Jason A

Verified review (1597937) Review left 4 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Hygienist appointment

5 out of 5 stars
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Another excellent experience.

— Anonymous

Verified review (1597839) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Brilliant. Megan is a very good dentist.

— Philippa Collingwood

T68114 Review left 4 years ago
This review complies with Google's policies.

Super staff

5 out of 5 stars
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As always super staff and treatment.

— Linda P

Verified review (1597740) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Recent appointment

5 out of 5 stars
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I had toothache and swollen gum near by. X-ray taken confirmed no infection, dentist suggested recommended gum treatment.

— Fiona R

Verified review (1597678) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient