Working Feedback

Hexham Dental Clinic

17 Battle Hill, Hexham, Northumberland, NE46 1BA

Excellent rating from 3625 reviews

5 out of 5 stars

+ 585 reviews from Google 4241 total reviews

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Latest Reviews by Working Feedback

Made me feel very welcome

5 out of 5 stars
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How everyone was very friendly and made me feel very welcome, explained the treatments too me in good detail so I understood what I needed, everyone was very professional, cannot wait too have a great smile and perfect teeth.

— Matthew H

Verified review (1524270) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Happy with the safety precautions

5 out of 5 stars
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I was slightly anxious coming for this appointment during the Covid 19 pandemic but I was happy with the safety precautions and sanitising arrangements provided by the practice.

— Jean M

Verified review (1524269) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately? yes

Lovely customer service

5 out of 5 stars
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Lovely customer service, friendly and put me at ease.

— Hannah A

Verified review (1524240) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

The surgery felt very COVID safe

5 out of 5 stars
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In the current climate of a pandemic the surgery felt very COVID safe. Good consultation on some dental work needed and the best time to do it given I’m a very high risk category for COVID. Clear pricing estimate for work and good description of what work involved.

— Anonymous

Verified review (1524233) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Dental appointment

5 out of 5 stars
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Professional and friendly.

— Anonymous

Verified review (1524222) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Hexham Dental Clinic

5 out of 5 stars
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Good to see the window open for ventilation.

— Alison S

Verified review (1524215) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Covid safe

4 out of 5 stars
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Well organised and efficient. Covid safe. Hygienist new to me but very good at her job.

— Molly L

Verified review (1524182) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 4 out of 5 stars
Was this treatment paid for privately, or on the NHS? NHS

Friendly and professional

5 out of 5 stars
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During and after the check up the dentist spent time discussing the results and any issues arising. A friendly and professional service.

— Alan L

Verified review (1524173) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Explained treatment carefully

5 out of 5 stars
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Friendly and very professional. Explained treatment carefully.

— Anonymous

Verified review (1524155) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? NHS

Very friendly, not rushed

5 out of 5 stars
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Very friendly, not rushed and gave good explanations throughout.

— Anonymous

Verified review (1524152) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Calm, friendly

5 out of 5 stars
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Calm, friendly and knowledgeable.

— Hazel P

Verified review (1524107) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? NHS

Informative and professional clinicians

5 out of 5 stars
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Friendly staff. Informative and professional clinicians.

— Dominic D

Verified review (1524002) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Dental appointment

3 out of 5 stars
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Matt explained very well what options I could have but cost of implants was a shock

— Anonymous

Verified review (1523928) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Hexham Dental Clinic

Dear Sir/ Madam,
Many thanks for taking the time to feedback your experiences of our service. We’re very glad to hear that Matt explained your options very well.
Dental implants are a clinically complex procedure and although may carry a higher initial cost, they are likely to be more cost-effective than others fixed alternatives such as bridges. Bridges are, by their nature, destructive to the adjacent teeth and so can cause problems should they fail in the future.
We only use UK-based highly skilled laboratories and high-quality materials for our implant treatments. The Nobel Biocare Implants we use have a track record dating back to 1965 when the first titanium implant was placed in a patient. Although Nobel no longer produce the original style implant, they do manufacture the components for these implants, ensuring that anyone that requires components for any of their implant systems can do so into the future. The same cannot be said of some of the newer, cheaper implant systems that have recently come to the market.
We feel that at our practice we are not happy to compromise on quality when it comes to an investment such as dental implants.
Many thanks,
Team HDC.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 3 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

As always the service is great

5 out of 5 stars
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As always the service is great and always friendly and efficient.

— Anonymous

Verified review (1523922) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Highly recommend

5 out of 5 stars
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Very efficient and professional as always. Highly recommend this practice.

— Ann D

Verified review (1523844) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? NHS

Recent appointment

5 out of 5 stars
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Very good today but Not much point in recommending anyone. My partner had to go elsewhere when she tried to register with you.

— Raymond C

Verified review (1523747) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Hexham Dental Clinic

Many thanks for taking the time to feedback on our service. We take onboard all feedback. Demand on our service remains extremely high and we have had to work through a back log of patients that had to be cancelled during the height of the pandemic. It has been a difficult balancing act to meet patient demand whilst remaining COVID safe.
We are always looking for ways to improve further and will always take on board feedback such as your to help us improve and review our procedures and protocols.
Thank you once again,
Team HDC.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

I felt very safe

5 out of 5 stars
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Excellent treatment, I felt very safe and I found Jaydee very friendly.

— Heather Y

Verified review (1523704) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Great with your kids

5 out of 5 stars
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Doesn’t matter which dentist you go to within this practice you know they are going to be great with your kids.

— Ralph C

Verified review (1523635) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? NHS

Recent appointment

3 out of 5 stars
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Dentist very professional and friendly. Unfortunately on entering the surgery I was completely ignored by a female employee who was busy examining her own mobile, and on saying good morning to her was totally ignored. Have noticed this on previous visits and really lets the practice down.

— Anonymous

Verified review (1523617) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Hexham Dental Clinic

Many thanks for taking the time to feedback on our service. We take onboard all feedback. Unfortunately our computer system was down last week and staff were using their mobile phones to be able to access our system. Feedback on our service has generally been positive and we monitor this constantly.
We are always looking for ways to improve further and will always take on board feedback such as yours to help us improve and review our procedures and protocols.
Thank you once again,
Team HDC.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 3 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Fantastic care and knowledge

5 out of 5 stars
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The outstanding professional dentist Dr. Sykes has no equals. Fantastic care and knowledge, second to none.

— Brian H

Verified review (1523604) Review left 5 years ago
This review was collected via SMS feedback service.
How likely is it you would recommend Hexham Dental Clinic to a friend or colleague? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private