Hexham Dental Clinic

Thank you for taking the time to leave your feedback. We understand that every patient is unique, and we strive to provide personalised care tailored to each individual’s needs, especially when sensory considerations are involved.
We appreciate your comments and want to reassure you that the team always aims to deliver the highest level of care while prioritizing the comfort and preferences of our patients. We understand how important it is for individuals to feel involved in their treatment decisions, and we apologise if this was not fully conveyed during your recent visit.
To address your concerns:
• We are sorry if it seemed that the examination was brief; our clinical team ensures thorough assessments during each visit, although it may sometimes feel swift when there are no immediate concerns to address.
• Regarding the cleaning method used, our team makes recommendations based on what they believe will be the most comfortable and beneficial for the patient. However, we fully agree that treatment preferences should always be discussed in advance, and we regret if this did not happen to your satisfaction on this occasion.
We are grateful for your feedback and would welcome the opportunity to discuss your concerns further. This will help us to better understand your preferences and ensure that future appointments meet your expectations. Please do not hesitate to contact us directly so we can arrange a follow-up conversation.
Thank you again for your insights. Your feedback is invaluable as we continue to improve our services and provide the best care possible.

Thank you for taking the time to share your feedback

We’re sorry to hear that your experience in reception wasn’t as comfortable as it should have been. On the day of your visit, the practice was closed for lunch as we were holding a gathering for a team member going on maternity leave. This may have contributed to the music choice and volume, which we appreciate wasn’t ideal for a waiting room environment.

We completely understand that a calmer, more relaxing atmosphere is important, and we will certainly take your comments on board to ensure our background music is more suited to all our patients.

Thank you again for your review, and we look forward to welcoming you back soon.
Team HDC