Hexham Dental Clinic

Dear Sir/ Madam

Thank you for taking the time to share your feedback. We understand how frustrating and disappointing this situation has been for your mum, especially after being a long-standing patient of the practice for over 18 years. Please allow us to sincerely apologise for any distress caused during this transition period.

We understand that our patients have busy lives, and we tried to give everyone a fair opportunity to sign up for our private plans by notifying all existing patients at the same time. As mentioned in our letters, the spaces for the new plan were offered on a first-come, first-served basis, and we did not anticipate how quickly these would be filled. Unfortunately, due to very high demand, we reached full capacity within two weeks of sending the letters out.

It was never our intention to make long-term patients like your mum feel overlooked or unappreciated. We value every single patient who has entrusted us with their care over the years, and we are truly sorry that this situation has resulted in your mum not being able to join the plan at this time.

We do have a waiting list, and if your mum would like to be added, we will contact her as soon as space becomes available. In the meantime, we are here to provide emergency dental care should she need it.

Once again, we apologise for the frustration this has caused, and we sincerely appreciate your mum’s loyalty to the practice over the years. Please do not hesitate to reach out if you would like any further assistance.

Kind regards,
Jim Sykes
Hexham Dental Clinic