Hexham Dental Clinic

Dear Margaret
Thank you for sharing your feedback with us regarding your recent visit. I apologise for the delay you experienced during your appointment and any inconvenience caused.
As a busy dental practice, we prioritise providing prompt and attentive care to all our patients. When an emergency arises, the patient in the surgery takes precedence to ensure they receive the necessary care without interruptions. While we understand the importance of communication, it's sometimes not feasible to leave the surgery and inform patients in the waiting room without negatively impacting the care of the patient being treated.
Regarding the issue with the splint, I apologise for any frustration it may have caused you. We always strive to deliver high-quality dental solutions, and it is disappointing when expectations are not met. We typically conduct thorough checks on all laboratory work before patient appointments to avoid such situations. However, we understand that errors can occur, and we will take your feedback seriously to further improve our quality control procedures.
Our commitment to providing exceptional dental care means that we may occasionally request additional visits to fine-tune and optimise treatments. This approach ensures that you receive the best possible outcome tailored to your specific needs.
We appreciate your understanding, and your feedback helps us identify areas for improvement. Your satisfaction and well-being are essential to us, and we hope to have the opportunity to better serve you in the future.
If you have any further concerns or questions, please don't hesitate to reach out to me directly. Thank you for choosing our practice, and we look forward to addressing your dental needs more effectively in the future.
Yours sincerely,

Jim