Oaklands Dental Surgery

Relaxed and friendly

The service was excellent. It was relaxed and friendly and filled me with confidence about the service.

— Kevin Y

Verified review (2297229) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Great service

Very helpful, honest advice from Alex. Great service.

— Anonymous

Verified review (2297154) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? I am an NHS patient

Lovely dentist

My dentist Alex was lovely. He explained everything to me.

— Emma T

Verified review (2297120) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? He did not tell me about monthly plan

Great dental practice

Great dental practice, ran to time and got me seen and rebooked for treatment within a very reasonable timeframe

— Mark C

Verified review (2297113) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? N/A

Excellent dentist

The desk staff especially Sheriff was very helpful and polite. A credit to dentistry.
The dentist Claire Daly was excellent.

— Richard W

Verified review (2296651) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Very gentle and kind

Appointment on time, dentist was very gentle and kind as I was a little nervous, was much better than I expected.

— Anonymous

Verified review (2296623) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Brilliant hygienist

The hygienist was brilliant. I was a nervous wreck but she really put me at ease, also she was very friendly and gave me good advice

— Debra C

Verified review (2296621) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? Yes

If you answered Yes, please could you provide some more information? She talked about this and i had already taken a card from the reception desk

Made me feel very welcome

On arrival staff were lovely.
My dentist 'Claire' and dental nurse as always ... Lovely.
Made me feel very welcome and at ease.

— Anonymous

Verified review (2296050) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? Didn't answered yes!!!

Calm and reassuring

Really excellent service. Excellent communication, very calm and reassuring at a time of bad news. Efficient and gentle treatment of a painful tooth

— Anonymous

Verified review (2295977) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? n/a

Very professional

Tom and his assistant were very professional
Tom explained, very detailed about my problem
I was given an appointment very quickly

— Anonymous

Verified review (2295838) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

My new dentist was very pleasant

Everything went fine with my appointment. My new dentist was very pleasant and professional.

— Anonymous

Verified review (2295737) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information?

Great

As always service was great

— Anonymous

Verified review (2295706) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? N:a

A relaxed and smooth process

A very relaxed and smooth process from booking to check up.

— Alex S

Verified review (2295647) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Thorough

Pleasant, professional, thorough. Thank you.

— Ford N

Verified review (2295502) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

The lady I saw was lovely

I was worried because my usual dentist who I’ve had for years had retired but the lady I saw was lovely and kind.

— Thelma E

Verified review (2295479) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information?

Oaklands Dental Surgery

Thorough appointments. My new dentist explained a bit more re my gums and both hygienist and dentist reassured me I am caring for my teeth/gums correctly.

— Anonymous

Verified review (2294822) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? N/a

My experience

Cancelled my family's appointments a couple hours before our appointments.

— Anonymous

Verified review (2294516) Review left 8 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? N/a

My experience

More seating needed in waiting area as it was standing room only!
Visit was good and dentist was lovely.

— Donna G

Verified review (2294251) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Neither good nor poor

Thorough and understanding

Saw Tasneem today, I felt she listened to everything I had my concerns about, not feeling rushed at all, she was very thorough and understanding of what I needed. Made me feel at ease especially with my options. Glad to have seen her today.

— Hazel B

Verified review (2294117) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Friendly team

Very nice, friendly team. Always pleasant, never keep you waiting long

— Patricia H

Verified review (2293896) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good