Oaklands Dental Surgery

Emergency appointment

Many thanks to the team for fitting in an emergency appointment and Mohamed for completing the filling on the same day.

— Anonymous

Verified review (2264970) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? NA

Excellent

Excellent dentist and nurse

— Joanne W

Verified review (2264874) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? .

Helpful and friendly

Very helpful and friendly staff. Have never had any issues in all my years of being with the practice. They always try to accommodate appointment times around work too which helps.

— Claire S

Verified review (2264854) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? Yes

If you answered Yes, please could you provide some more information? Not sure its needed at this time as I'm very happy with the service I receive.

My experience

Everyone was very friendly, it was a good experience. I 1st came in April for a denture, they did the mould but I've only got the denture today due to 6 appointments being cancelled. I almost gave up. It was your team who contacted me for this appointment so made up.

— Anonymous

Verified review (2264815) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? No

Brilliant staff

I have been with this practice for 45 years. Brilliant staff from reception to dentist. My issues are not with the practice but with the cost of nhs treatment. Therefore, there is nothing I can suggest

— Lynne W

Verified review (2264356) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? N/A(

Efficient service

Really good and efficient service

— Shelley M

Verified review (2264233) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? N/a

A thorough examination

Very thorough examination in a spotless, airy surgery & cheerful, friendly & caring staff.

— Anonymous

Verified review (2264189) Review left 10 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Friendly atmosphere

In on time, super friendly atmosphere, staff really nice, clean environment.

— Carol O

Verified review (2264049) Review left 10 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Oaklands Dental Surgery

My crown came off, my own fault and a quick call to Oaklands and they got me an appointment quickly and was all sorted within 15mins, just like new again

— Sarah G

Verified review (2263904) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of Oaklands Dental Surgery?

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? Allready discussed at a diifferent appointment

Makes you feel at ease

Claire, the dentist is always polite and friendly. Makes you feel at ease and always asks detailed questions about teeth hygiene.

— Anonymous

Verified review (2263816) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? I answered no, as I wish to remain an NHS patient.

Good to have a dentist I can trust

Excellent. Good to have a dentist I can trust, thank you

— Alan P

Verified review (2263800) Review left 10 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

My experience

Not great to be honest, this was my at least third appointment for a check up and when I arrived was told yet again it had been cancelled but I had not been informed. Luckily the receptionist spoke to someone and after a wait I was seen. Feel the practice has changed since taken over and not specifically for the best.

— Anonymous

Verified review (2263399) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? No, am an NHS PT

Very easy to book in

Great urgent appointment and very easy to book in. In and out with relevant treatment and advice.

— Carrie T

Verified review (2263374) Review left 10 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Fantastic staff

Great surgery. Fantastic staff, always really helpful

— Daniel J

Verified review (2263351) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? Didn't receive a card

My experience

Oaklands Dental Surgery

— Philip P

Verified review (2263302) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information?

Excellent and polite

Excellent, seen early because of a previous no show. As usual Tom and his nurse were excellent and polite

— Anthony R

Verified review (2263188) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? Na

Was this treatment paid for privately, or on the NHS? Private

My experience

My appointment went very well.

— John H

Verified review (2263056) Review left 10 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Oaklands Dental Surgery

Tom gives me every confidence

— John K

Verified review (2262808) Review left 10 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Excellent service

As always excellent service. Friendly and efficient.

— Anonymous

Verified review (2262657) Review left 10 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? No

My experience

I felt the appointment was extremely expensive at £93 for 25 minutes

— Nicholas H

Verified review (2262361) Review left 10 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good