Working Feedback

Oaklands Dental Surgery

378 Tag Lane, Ingol, Preston, PR2 7AA

Excellent rating from 1825 reviews

5 out of 5 stars

1825 total reviews

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Latest Reviews by Working Feedback

Very polite and friendly

5 out of 5 stars
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Excellent service, very polite and friendly service.

— Paul F

Verified review (2250016) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Seen and treated right away

5 out of 5 stars
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I am admittedly a nervous dental patient but when I needed an emergency appointment I was seen and treated right away, everything was explained to me and all staff have been very helpful.

— Anonymous

Verified review (2249901) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Fantastic service

5 out of 5 stars
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Fantastic service. Wonderfully helpful receptionist/advisor.
As always Tom was great and reassuring.

— Anonymous

Verified review (2249687) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

My experience

5 out of 5 stars
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On time and explained everything clearly, the hygienist didn’t seem quite as thorough as Charlotte used to be.

— Anonymous

Verified review (2249412) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
If you answered Yes, please could you provide some more information? N/a

Welcoming and friendly staff

5 out of 5 stars
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Lovely staff at Oaklands Dental. Always welcoming and friendly.

— Linda M

Verified review (2249298) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

My experience

5 out of 5 stars
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Assisted with all my queries re billing.

— Anonymous

Verified review (2249195) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

My experience

5 out of 5 stars
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Regular check up.

— Anonymous

Verified review (2249153) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Oaklands Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
If you answered Yes, please could you provide some more information? Already on plan

Great

4 out of 5 stars
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Apart from waiting for 20 minutes, my appointment was great.

— Sufia T

Verified review (2248915) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Good
Was this service paid for privately, or on the NHS? Private

Great service

5 out of 5 stars
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Great friendly service

— Michael R

Verified review (2248819) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
If you answered Yes, please could you provide some more information? Don’t need

Friendly and attentive team

5 out of 5 stars
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As always, the staff on reception were welcoming and helpful, my appointment was on time, and both members of the team were friendly and attentive

— Anonymous

Verified review (2248814) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Lovely team, very kind, straightforward and friendly

5 out of 5 stars
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Lovely team from reception to the dentist. Very kind, straightforward, and nothing but friendly. I would recommend Oaklands to anyone.

— Anonymous

Verified review (2248804) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? Yes
If you answered Yes, please could you provide some more information? Very clear about future options.
Was this treatment paid for privately, or on the NHS? Private

Love going to the dentist now

5 out of 5 stars
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Love going to the dentist now. Everyone is friendly and nice. I am also happy with pricing.

— Anonymous

Verified review (2248602) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
If you answered Yes, please could you provide some more information? Na
Was this treatment paid for privately, or on the NHS? Private

My experience

2 out of 5 stars
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Why is the reception desk so high the receptionists cant even see over it, check out reception at fulwood hospital please. Plus there was no mention my dentist had retired i'm sure a quick mention who i was seeing and a bit about them at reception would have been nice, front of house experience is poor, a polite greeting would make going to the dentist a little bit better.

— Anonymous

Verified review (2248029) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Poor

Getting my dental braces fitted was an absolutely 5-star experience

5 out of 5 stars
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Getting my dental braces fitted was an absolutely 5-star experience from start to finish! I was a little nervous beforehand, but the team at Oaklands made me feel completely at ease.
From the moment I walked in, everyone was incredibly friendly and professional. They explained every step of the fitting process clearly, answering all my questions with patience and genuine care. The fitting itself was much quicker and more comfortable than I anticipated. The dental hygienist and orthodontist were incredibly gentle and meticulous, ensuring everything was perfectly in place.
I'm so impressed with how smoothly everything went, and I left feeling confident and excited about my smile transformation. If you're considering braces, I highly recommend Oaklands Dental Practice Tag Lane, Ingol , Preston – they truly provide an outstanding service!

— Wendy P

Verified review (2247831) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? Yes
If you answered Yes, please could you provide some more information? Given consent with information

My experience at Oaklands Dental Surgery

5 out of 5 stars
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The dentist was absolutely fine but cannot believe how much it is now even as an NHS patient. You basically have to pay private dentist prices for anything other than a basic grey filling or crown.

— Anonymous

Verified review (2247493) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
If you answered Yes, please could you provide some more information? No

She takes time to explain what she has done

5 out of 5 stars
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Charlotte is lovely at puts you at ease. She takes time to explain what she has done and what I need to do and areas i need to concentrate on before my next appointment.

— Anonymous

Verified review (2247313) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
If you answered Yes, please could you provide some more information?

My experience

4 out of 5 stars
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Although I was happy with my dental treatment. I was somewhat angered that I need to pay you the full amount of £66 just to book my next hygienist appointment. Happy to pay a deposit, but for you to have full amount for 3 months in your account I find somewhat unfair practice.

— Frederick F

Verified review (2247207) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Neither good nor poor
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
If you answered Yes, please could you provide some more information? No

Quick simple effective treatment

5 out of 5 stars
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Quick, simple, effective treatment. Thank you

— Anonymous

Verified review (2246935) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
If you answered Yes, please could you provide some more information? No

Claire is wonderful, First dentist I’m not scared of!

5 out of 5 stars
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Claire is wonderful. Really kind and compassionate while giving good care and good advice. First dentist I’m not scared of!

— Rebecca A

Verified review (2246459) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
If you answered Yes, please could you provide some more information? .

Charlotte the hygienist was very thorough

5 out of 5 stars
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Charlotte, the hygienist, was very thorough. She explained everything, was gentle & has a lovely manner.

— Anonymous

Verified review (2246252) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good