Reception very professional.
Clear, concise communication & explanation on all matters.
— Christopher G
Verified review (2182334)
Review left 1 year ago
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Very good
Excellent treatment
Excellent treatment, professional and friendly staff
— Anonymous
Verified review (2182020)
Review left 1 year ago
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Very good
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Private
Great service
Great service as always
— Garry B
Verified review (2181882)
Review left 1 year ago
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Very good
Was this service paid for privately, or on the NHS?
Private
Great treatment
On time and great treatment.
— Anonymous
Verified review (2181877)
Review left 1 year ago
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Very good
Was this service paid for privately, or on the NHS?
Private
Great service
Great service and really informative.
— Wayne D
Verified review (2181767)
Review left 1 year ago
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Very good
Caring and patient
Very good listener, kind, caring and patient manner.
— Lorraine M
Verified review (2181671)
Review left 1 year ago
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Very good
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Welcoming, very polite
My 1st visit, clean and welcoming, the staff very polite and explained everything
— Jannett S
Verified review (2181650)
Review left 1 year ago
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Very good
Everything is explained
Everyone from the reception staff to my particular dentist, Dr Tom Gacesa and his assistant are friendly and professional and instil confidence in the treatment I receive. Everything is explained in advance of my treatment and I'm given encouragement to ask any questions if unsure or require clarification
— Michael S
Verified review (2181620)
Review left 1 year ago
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Very good
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Was this treatment paid for privately, or on the NHS?
Private
A lovely dentist
Alex is a fantastic dentist, explains everything to you and puts you at ease as soon as you enter the room, what a lovely dentist, highly recommended, 5 stars for me
— Jonathan M
Verified review (2181390)
Review left 1 year ago
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Very good
Excellent treatment
Excellent treatment by Stella and her assistant
— Geoffrey P
Verified review (2181284)
Review left 1 year ago
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Very good
I was treated with respect
All the staff were very professional and friendly. I was treated with respect at all times. I was seen early. My dentist asked relevant questions and really listened to my answers. I was given the opportunity to ask questions which were fully answered and explained.
— Dawn D
Verified review (2181227)
Review left 1 year ago
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Very good
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Brilliant service
As always, the staff are so lovely at Oaklands. I've just realised I've been attending for 30 years. I couldn’t be in better hands. Stella was as friendly and efficient as always and Julia was very welcoming. I rang at 8am, with toothache, and given an appointment, for four hours time. I have friends, who struggle to get such a brilliant service. I am immensely grateful to you all. I realise im very fortunate to be with Oaklands, especially given that there so many people struggling to find an NHS dentist.
— Nicola P
Verified review (2181137)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very patient
I found the young lady who looked at my teeth was very patient and understood that I was very nervous. She explained a lot to me and I will follow her instructions. Thank you. Needed a dentist for so long.
— Sandra K
Verified review (2180870)
Review left 1 year ago
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Very good
My experience
I have now filled in the questionnaire several times. Can you let me have copies to review in future? It will save several minutes each time
— Anonymous
Verified review (2180816)
Review left 1 year ago
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Good
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My experience
Brilliant
— Anonymous
Verified review (2180799)
Review left 1 year ago
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Very good
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Oaklands Dental Surgery
Mum is 94 and her appointment had been cancelled but the surgery had been unable to contact her. They managed to fit her in. We were so pleased
— Anonymous
Verified review (2180773)
Review left 1 year ago
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Very good
Lovely and friendly
Always lovely and friendly and put you at ease
— Brenda L
Verified review (2180717)
Review left 1 year ago
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Very good
Professional
Professional and friendly
— Terry R
Verified review (2180663)
Review left 1 year ago
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Very good
Emergency appointment
I asked the dentist for an emergency appointment to remove a painful loose tooth. Less than 24 hours later I was without pain & a tooth!
— Carl D
Verified review (2180396)
Review left 1 year ago
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Very good
Always very courteous
Very pleasant visit, Tom is always very courteous. He explains everything and puts you totally at ease.
— Margaret C
Verified review (2180342)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private