Oaklands Dental Surgery

My experience was excellent. All aspects of my treatment carried out in a professional manner, explaining everything about my oral health.

Emergency appointment made yesterday due to a filling coming out. Seen today and no pain any longer.

In and out in no time, pleasant staff.

Regular hygienist appointment - so no treatment.

Telephone service not as good as usual. Had to tell lady answering phone what I was phoning about. Also when I got to reception she was unclear as to form to sign, on leaving reception left me unclear as to what I was paying for. However she was pleasant.
However as usual the service from Stella and her hygienist was first class. Thank you.

Today I went to see the hygienists and was very satisfied.

Awesome services.

Excellent.

Efficient and professional.

Good service at the practice. Always on time and a very pleasant experience.
Lovely staff throughout.

Good visit, informative and helpful.

Seen quickly. Staff were friendly and professional.

Appointment went well.

Fabulous service.

Helpful and informative.

As usual Tom was efficient, professional as well as being a really lovely person.
Jo is also welcoming and efficient.
Thank you so much to both of them.

Friendly & professional staff. Special thanks to Mohammed who cracked down on every issue he’s identified leaving no room for any further complications. I have been with Oaklands for a while and always received an extraordinary treatment each visit!

I have attended Oaklands dental surgery since being a child and have always had a positive experience with them and my previous dentists until my two most recent appointments with a brand new dentist, Dr Ebere Maduabuchi. I had been given a new dentist who came across a little bit rude in my first appointment with her which took me back as I had always had such lovely dentists with Oakland’s. In this instance, she had her back to me asking questions which, as she was not facing me or using my name I did not realise they were aimed at me. She then turned and said “Are we not speaking today?” in a tone that I took negatively. My most recent appointment I had a filling and as someone who gets a lot of anxiety around attending the dentist, I could’ve used a bit of reassurance. The dentist didn’t really talk me through any part of the procedure and was quite rough using her fingers in my mouth to the point where I had tears forming in my eyes. The dentist used my chest as a tray for all her tools rather than the tray beside her which I thought was very unprofessional and never in my life have I had a dentist use me as their workbench. The dentist also continued to put their needles in front of my eye-line without any warning, which heightened my anxiety as someone who doesn’t like seeing needles. When I have previously seen the dentist, when they use the water-suction tool, they’d ask me to put my hand up if I need a minute or a breather, yet whenever I tried to have a breather in my recent appointment, I was told that I needed to keep my mouth open. I left the appointment feeling very stressed and anxious, given the experience I had received. My previous dentists always would warn me if a needle was coming so I could close my eyes (given it is quite a common phobia, you’d imagine a warning would’ve been provided) and talk me through the entire procedure, what tools they were using, the sensations etc. The dental assistant, however was lovely and tried to put me at ease by talking to me, as I believe it was obvious that I was incredibly anxious. I didn’t manage to catch her name, but she was super friendly. Whilst I will continue to use Oaklands dental practice, I will not be having this dentist again. I am not someone who usually makes complaints, and normally I would just brush it off and let it slide (like I did my first experience, as I thought it could’ve been an off day or I had taken it negatively) but I felt like this needed addressing.

Quick and efficient.

Stella has been my dentist for more than 10 years now and is always ale to accommodate my late afternoon appointment needs. Very professional and explains everything well. The whole team at Oaklands is superb with brilliant communication and service. I wouldn't want another dentist!!