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Oaklands Dental Surgery

378 Tag Lane, Ingol, Preston, PR2 7AA

Excellent rating from 1825 reviews

5 out of 5 stars

1825 total reviews

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Latest Reviews by Working Feedback

My experience

5 out of 5 stars
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Everything is good except the price goes up every time I visit the surgery.

— Anonymous

Verified review (2119388) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Highly recommend

5 out of 5 stars
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Couldn't fault the practice at all, very good service and staff and Tom my dentist is the best, would highly recommend the practice.

— Louise Y

Verified review (2119031) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Great dental practice

5 out of 5 stars
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Great dental practice, staffed with confident practitioners making patients feel confident and relaxed.

— Susan S

Verified review (2118906) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Check up

5 out of 5 stars
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Polite, professional, and efficient service. General check up only, but always had a good service when treatment is required as well.

— Michael S

Verified review (2118777) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars

Excellent hygienist

5 out of 5 stars
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Excellent hygienist.
Always happy with my treatment.

— Julie L

Verified review (2117897) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Explained very well

5 out of 5 stars
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Quick, explained very well.

— Anonymous

Verified review (2117811) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Oaklands Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars

My experience

1 out of 5 stars
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I came for a check up appointment but had started experiencing pain in a tooth a few days prior. I explained this to the dentist I saw but she failed to fully investigate and didn't bother taking an x-ray, she identified the problem tooth and gave it a visual inspection only. I was sent on my way with the advice to relax in case I caused the issue due to grinding my teeth. Over the next two days the pain got worse and I had to book another appointment two days later. At that appointment I had an x-ray and the tooth was shown to be infected and I was put on antibiotics. As a result of the failure to investigate the pain fully at the first appointment. I had to take time off work, suffered several days of more severe pain than necessary, and most annoying of all was charged for both appointments when it all could have been dealt with in the first appointment had the dentist taken the appropriate measures and x-rays.

— Curtis R

Verified review (2117428) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very poor

Calming, gentle

5 out of 5 stars
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Absolutely amazing dentist, I would not go anywhere else, been coming here since I was a child & I now come with my children, we see Stella & she's absolutely lovely, so kind & calming, gentle and does an amazing job!!

— Jade J

Verified review (2117391) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars

Reassuring treatment

5 out of 5 stars
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Prompt, friendly, reassuring treatment.

— Anonymous

Verified review (2117381) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Fantastic service

5 out of 5 stars
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Fantastic service as always. Staff are very friendly and professional.

— Anonymous

Verified review (2117269) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars

Oaklands Dental Surgery

5 out of 5 stars
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Clean, efficient and friendly.

— Audrey F

Verified review (2116949) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Friendly

5 out of 5 stars
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Friendly and efficient.

— Amanda W

Verified review (2116783) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Efficient and courteous

5 out of 5 stars
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My appointments were on time. Reception Staff efficient and courteous.
Dental staff professional and caring.

— Elizabeth M

Verified review (2116715) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? NHS

Very helpful, understanding

5 out of 5 stars
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So happy with the work Alex did, found him very helpful, understanding and easy to get on with, made me feel totally at ease.

— Anonymous

Verified review (2116238) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars

Everything explained perfectly

5 out of 5 stars
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Very comfortable experience, everything explained perfectly, no pressure forced upon you for unnecessary work, brilliant all round from reception to dentist.

— Garry G

Verified review (2116154) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

Talked me through options

5 out of 5 stars
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The hygienist was lovely, very patient and understanding of my worries and talked me through options for teeth care at home.

— Anonymous

Verified review (2116111) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars

Efficient, pleasant

4 out of 5 stars
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Everything was efficient, staff pleasant.

— Anonymous

Verified review (2116002) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Good
Was this service paid for privately, or on the NHS? Private

Very thorough and explained everything

5 out of 5 stars
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Saw the hygienist, she was very thorough and explained everything to me. Thank you.

— Anonymous

Verified review (2115988) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

My experience

3 out of 5 stars
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I have been an NHS patient at Oaklands for over 35 years and been happy with the service of care I received. However now I just feel like a customer, no longer a patient but more an opportunity for sales.

— Anonymous

Verified review (2115887) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Poor
How satisfied are you with the appointment waiting time? 2 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 2 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars

Brilliant dentist

5 out of 5 stars
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No waiting to see the dentist. My wife and I had our treatment by the brilliant dentist and her assistant. Thank you.

— Vivienne H

Verified review (2115881) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good