Oaklands Dental Surgery

An appointment within the hour

I rang the surgery about a painful tooth and was given an appointment within the hour. The tooth was then assessed and treated immediately - couldn’t be happier with the treatment and care at Oaklands.

— Anonymous

Verified review (2075960) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Careful, thorough

Excellent service provided by the receptionist, Claire and the dentist, also Claire was very careful, thorough & professional.

— Anonymous

Verified review (2075921) Review left 1 year ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Was this treatment paid for privately, or on the NHS? NHS

Respectful and friendly

Good service, polite, respectful and friendly.

— Dorothy R

Verified review (2075876) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Kind

Kindness shown to me by every staff member.

— Jennifer H

Verified review (2075852) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? N/A

Oaklands Dental Surgery

Very efficient.

— Richard S

Verified review (2075810) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

Was this service paid for privately, or on the NHS? NHS

Welcoming, efficient

Pleasant experience. Reception team welcoming, dental assistant and dentist were cheery and efficient. Practice looks well cared for, clean and tidy throughout.

— Richard H

Verified review (2075567) Review left 1 year ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Very gentle

Everyone is pleasant. Claire was very gentle - a must for a nervous patient.

— Anonymous

Verified review (2075491) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Helpful advice

Helpful advice about toothbrush and brushing techniques.

— Anonymous

Verified review (2075471) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

I was impressed

I was impressed with the consultation with Alex and looking forward to new teeth.

— Anonymous

Verified review (2075385) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

General check up

General check up with concerns, all was well and explained in detail.

— Anonymous

Verified review (2075295) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Clear explanation

Treated in a timely fashion also courteously with clear explanation.

— Jeffrey P

Verified review (2074932) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Fully explained the procedures

Nice welcoming at the entrance. My dentist fully explained the procedures in depth and made me feel safe.

— Anonymous

Verified review (2074569) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

My experience

I wasn’t happy about the survey I got before my appointment, I assumed it was a medical form, but asked me questions about if I am happy with my looks. I just want to know if I need a filling !!
I think these questions are inappropriate.

— Anonymous

Verified review (2074465) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Friendly and knowledgeable

Friendly and knowledgeable dental surgeon and nurse.
Everybody happy.

— Alan Q

Verified review (2074404) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Swift and efficient

Swift and efficient as usual. Even met a couple of friends in the waiting area!

— Anonymous

Verified review (2074388) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Professional and Friendly

As always very professional and friendly.

— Barry J

Verified review (2074241) Review left 1 year ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Was this treatment paid for privately, or on the NHS? Private

My experience

The receptionist is quite rude. Noticed how differently she speaks to nhs patients and private patients and its not good. No good morning, like she did with some. I just got told to shut the door!

— Heather S

Verified review (2074143) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Oaklands Dental Surgery

Thank you for your review.
We are sorry that you feel that you had a less than satisfactory experience at Oaklands. I will be sharing your review with our team at the next practice meeting.

Overall, how was your experience of our service? Neither good nor poor

Would recommend

Very happy with my recent 6 month hygiene and dental check up. Would recommend.

— Ann C

Verified review (2073890) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Oaklands Dental Surgery

Excellent.

— John S

Verified review (2073797) Review left 1 year ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Was this treatment paid for privately, or on the NHS? Private

My experience

Great.

— Anonymous

Verified review (2073723) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good