Working Feedback

Oaklands Dental Surgery

378 Tag Lane, Ingol, Preston, PR2 7AA

Excellent rating from 1825 reviews

5 out of 5 stars

1825 total reviews

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Latest Reviews by Working Feedback

An appointment within the hour

5 out of 5 stars
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I rang the surgery about a painful tooth and was given an appointment within the hour. The tooth was then assessed and treated immediately - couldn’t be happier with the treatment and care at Oaklands.

— Anonymous

Verified review (2075960) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Careful, thorough

4 out of 5 stars
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Excellent service provided by the receptionist, Claire and the dentist, also Claire was very careful, thorough & professional.

— Anonymous

Verified review (2075921) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 1 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? NHS

Respectful and friendly

5 out of 5 stars
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Good service, polite, respectful and friendly.

— Dorothy R

Verified review (2075876) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Kind

5 out of 5 stars
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Kindness shown to me by every staff member.

— Jennifer H

Verified review (2075852) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? N/A

Oaklands Dental Surgery

4 out of 5 stars
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Very efficient.

— Richard S

Verified review (2075810) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Good
Was this service paid for privately, or on the NHS? NHS

Welcoming, efficient

5 out of 5 stars
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Pleasant experience. Reception team welcoming, dental assistant and dentist were cheery and efficient. Practice looks well cared for, clean and tidy throughout.

— Richard H

Verified review (2075567) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars

Very gentle

5 out of 5 stars
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Everyone is pleasant. Claire was very gentle - a must for a nervous patient.

— Anonymous

Verified review (2075491) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Helpful advice

5 out of 5 stars
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Helpful advice about toothbrush and brushing techniques.

— Anonymous

Verified review (2075471) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

I was impressed

5 out of 5 stars
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I was impressed with the consultation with Alex and looking forward to new teeth.

— Anonymous

Verified review (2075385) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

General check up

5 out of 5 stars
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General check up with concerns, all was well and explained in detail.

— Anonymous

Verified review (2075295) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Clear explanation

5 out of 5 stars
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Treated in a timely fashion also courteously with clear explanation.

— Jeffrey P

Verified review (2074932) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Fully explained the procedures

5 out of 5 stars
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Nice welcoming at the entrance. My dentist fully explained the procedures in depth and made me feel safe.

— Anonymous

Verified review (2074569) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

My experience

5 out of 5 stars
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I wasn’t happy about the survey I got before my appointment, I assumed it was a medical form, but asked me questions about if I am happy with my looks. I just want to know if I need a filling !!
I think these questions are inappropriate.

— Anonymous

Verified review (2074465) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Friendly and knowledgeable

5 out of 5 stars
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Friendly and knowledgeable dental surgeon and nurse.
Everybody happy.

— Alan Q

Verified review (2074404) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Swift and efficient

5 out of 5 stars
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Swift and efficient as usual. Even met a couple of friends in the waiting area!

— Anonymous

Verified review (2074388) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Professional and Friendly

5 out of 5 stars
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As always very professional and friendly.

— Barry J

Verified review (2074241) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

My experience

3 out of 5 stars
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The receptionist is quite rude. Noticed how differently she speaks to nhs patients and private patients and its not good. No good morning, like she did with some. I just got told to shut the door!

— Heather S

Verified review (2074143) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Oaklands Dental Surgery

Thank you for your review.
We are sorry that you feel that you had a less than satisfactory experience at Oaklands. I will be sharing your review with our team at the next practice meeting.
Overall, how was your experience of our service? Neither good nor poor

Would recommend

5 out of 5 stars
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Very happy with my recent 6 month hygiene and dental check up. Would recommend.

— Ann C

Verified review (2073890) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Oaklands Dental Surgery

5 out of 5 stars
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Excellent.

— John S

Verified review (2073797) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? Private

My experience

5 out of 5 stars
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Great.

— Anonymous

Verified review (2073723) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good