I rang this morning for an appointment and was given one for lunch time which was great. I was seen by Stella who was great and put my crown back on. My review would be very good and thank you.
— Claire H
Verified review (2073662)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Caring
Friendly, polite, and caring.
— Anne T
Verified review (2073610)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Was this treatment paid for privately, or on the NHS?
NHS
Great Dentist
The experience is very pleasant (for a dentist). The staff are very helpful and friendly and the dentist, Tom, is great. Being someone who used to be terrified of the dentist, I now don't give it a second thought. Thanks Oaklands.
— David S
Verified review (2073592)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Dentist was very nice
Dentist was very nice and answered all my questions.
— Yvonne S
Verified review (2073560)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Thorough appointment
Always welcomed by reception and Tom himself. I am happy with my thorough appointment and with all advice/ explanations given.
— Anonymous
Verified review (2073461)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Was this treatment paid for privately, or on the NHS?
Private
Oaklands Dental Surgery
Painful and very unpleasant. Communication was very difficult, nurse did not appear to be using tools correctly. My gums were bleeding after treatment due to the excessive use of tools by dentist. I felt I was not treated with respect. We would prefer to be treated by another dentist. I have been a patient at this dental practice for nearly 40 years. My husband had a similar experience as myself at our last checkup.
— Anonymous
Verified review (2073447)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Oaklands Dental Surgery
Thank you for your review.
We are sorry that you feel that you had a less than satisfactory experience at Oaklands. I will be sharing your review with our team at the next practice meeting.
Overall, how was your experience of our service?
Very poor
Was this service paid for privately, or on the NHS?
NHS
Oaklands Dental Surgery
Excellent service as always. Only slight downside was waiting to be called back for X-ray results and after nearly an hour realising you had been forgotten.
— Ian C
Verified review (2073336)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
A good experience
Both my husband and I have had a good experience. Dentist Tom Gacesa is superb.
— Susan S
Verified review (2073187)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Was this treatment paid for privately, or on the NHS?
Private
Professional treatment
As usual, I received skilful and professional treatment.
— Gordon L
Verified review (2073174)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Thorough treatment
In on time for the appointment, thorough treatment and good advice given. All good.
— Andrew P
Verified review (2073150)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
On time, friendly
On time, friendly, and spotlessly clean.
— Wendy C
Verified review (2073049)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
My experience
Had to wait for over 1/2 hour and the lady dentist not very helpful.
— Anonymous
Verified review (2072995)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Oaklands Dental Surgery
Thank you for your review.
We are sorry that you feel that you had a less than satisfactory experience at Oaklands. I will be sharing your review with our team at the next practice meeting.
Overall, how was your experience of our service?
Poor
The dentist was so kind
I am a nervous patient! I was taken into the dental surgery by a polite dental nurse called Lucy.
Awaz the dentist was so kind and made me feel more relaxed. She was considerate of how she could achieve a comfortable procedure for me of which she achieved.
— Jacqueline T
Verified review (2072957)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Very good
Very good service.
— Anonymous
Verified review (2072904)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly staff
Really nice and friendly staff!
— Jennifer S
Verified review (2072748)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
The health check wasn't as thorough as usual.
— Tom T
Verified review (2072744)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Oaklands Dental Surgery
Thank you for your review.
We are sorry that you feel that you had a less than satisfactory experience at Oaklands. I will be sharing your review with our team at the next practice meeting.
Overall, how was your experience of our service?
Poor
Was this service paid for privately, or on the NHS?
NHS
Courteous staff
Appointment on time, courteous staff.
— David C
Verified review (2072739)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Very knowledgeable, extremely professional
I was welcomed professionally by the reception staff and saw Dr Awaz Sharif and her assistant Lucy for the first time. Dr Awaz was very gentle inspecting my teeth and gums, and gave them a thorough examination. I need a filling and she went over the options available in detail.
I found Dr Awaz to be very knowledgeable and extremely professional during my dental appointment.
— Howard G
Verified review (2072714)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent experience
Given the ambience of other dental surgeries, waiting areas, customer toilets, Oaklands is absolutely the tops. The receptionists are warm, friendly and efficient. The entire experience is excellent.
— Elizabeth G
Verified review (2072629)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
My experience
Rushed and not very thorough compared with previous check ups.
— Anonymous
Verified review (2072483)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Was this service paid for privately, or on the NHS?
NHS
