Reception staff are really helpful, welcoming and efficient. Mr Parker is equally friendly and welcoming but has also been able to provide very professional and I believe genuine advice regarding my dental needs. I have not yet needed any treatment as such but have every confidence that when the time comes it will be handled in the same manner. I am very happy.
— Anonymous
Verified review (1980092)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment
The service from everyone was prompt and friendly.
— Anonymous
Verified review (1979987)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Great service and accommodated a last minute check for my little boy as well
— Gareth Thomas
T162423
Review left 2 years ago
This review complies with Google's policies.
Reply from Gooseberry Dental
Hi Gareth! Thank you for acknowledging our great service. We are always happy to accommodate any last minute check ups for children. We know how hectic family life can be! We look forward to serving you and your family in the future!
Very Good
Very good and efficient service with lovely staff.
— Anonymous
Verified review (1978851)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Dental Assessment.
I was very pleased to meet Dr Parker and felt very confident in our discussion and now know what will need to be addressed in due course.
— Steven W
Verified review (1977827)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly, informative dental practice
The service was very good from the reminder call the day before to rebooking when I left. All very professional, informative and friendly.
— Anonymous
Verified review (1976334)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Hygienist deposit?
Hi, I’ve been a patient at the surgery for a good few years. On my last visit a hygienist clean had gone up from £48 to £65 virtually overnight. Now you have introduced a deposit to put down for your next appointment? I haven’t ever missed a hygienist appointment why should I have to pay for the fact that others have? If a person misses an appointment at short notice then ask them for a deposit on their next visit & beyond. Don’t persecute reliable regular customers. Whilst I appreciate this comes off your next bill being asked to pay upfront whilst you are already paying full price means an initial outlay of £85. That’s a bit of a shock when it isn’t been communicated in advance & something I was reluctant to do today. No other issues to report. Overall happy with the customer service & care. Just this one issue has rather marred my experience today.
— Simon F
Verified review (1962869)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Gooseberry Dental
Hi Simon
Thank you for your response and custom over the years. I have looked into this matter in great detail and have noticed that your last 3 visits have been at the same cost as you paid this visit. You paid £45.00 for a hygien appointment in 2019 with incremental increases every 2 years in line with inflation and material costs. I do not share your belief that a £20 increase over a 5 year period is a sudden increase. I would gladly invite you to discuss this matter further if you still feel that the price increase over a 5 year period is unjustified.
Overall, how was your experience of our service?
Neither good nor poor
First appointment
The reception was clean and bright, with two very happy and helpful receptionists. The dentist, Mr Parker, was very professional and explained perfectly what treatment was needed. Both he and his nurse were very friendly and made me feel at ease.
— Anonymous
Verified review (1962418)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Emergency Appointment
Lost filling & broken tooth which was very sharp, was seen within an hour of calling. Temp filling put in & sharp piece smoothed down. Going to have a crown made at a later date. Very helpful staff as always.
— Karen R
Verified review (1962131)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Gemma Hazelton
T161085
Review left 2 years ago
This review complies with Google's policies.
Reply from Gooseberry Dental
Thank you for your 5 star review. We appreciate it !
6 mth check-up
Went for 6 mth check-up, receptionist very friendly and polite. Rushdiyah carried out checks on my teeth and gave some advice and suggestions, friendly and caring as usual. I always feel at ease when I visit.
— Karen L
Verified review (1975740)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Hygienist appointment
I came for my hygienist appointment and everyone from the people at reception, to the practitioner and her assistant were very professional.
Cleaning of my teeth was very thorough, considering it wasn't easy as I have braces. Very happy how my teeth feel.
— Anonymous
Verified review (1974713)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
All good
Regular check up clean and polish - x-rays taken, advice given, all good.
— Alan F
Verified review (1974517)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Excellent dentist
Excellent dentist, very nice people and do an extremely good job.
— Neil B
Verified review (1974270)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Had an emergency filling
Very nice people, very helpful and made me feel very comfortable and the filling looks great.
— Fiona G
Verified review (1974190)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Emergency Appointment
I was experiencing quite a lot of pain and had a swollen cheek. I telephoned Gooseberry Dental and the receptionist was most helpful and gave me an appointment in a few hours time that same day. I saw Rushdiyah Salie who took x-rays and was very gentle and reassuring and explained the problem to me. She issued me with a prescription for antibiotics. I have an appointment in a few weeks to have an x-ray and see if any other treatment is necessary.
I had a really good experience thank you.
— Margaret M
Verified review (1973625)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Gooseberry Dental
The dentist has evolved since my last visit. It is very noticeable how welcoming everyone is and puts you at ease.
— Anonymous
Verified review (1973318)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Hygienist
Just visited a Hygienist for a clean and descale, first time in many years, numbed it u,p was very anxious, she’s done a brilliant job.
— Jonathan S
Verified review (1973243)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Super impressed
Very very impressed with this dentist surgery. Receptionists are friendly & welcoming which instantly puts you at ease. The dentist and assistant were both so great with my little boy. Super happy we found you guys! Thank you.
— Natasha P
Verified review (1972785)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
As a very nervous patient, I'm always made to feel at ease by the dentist. lovely practice, 100% recommend 👌
— Shelley Madder
T160672
Review left 2 years ago
This review complies with Google's policies.
Reply from Gooseberry Dental
Our reception team pride themselves on making our patients feel comfortable and will be overjoyed that their efforts are appreciated.
