As wonderful as possible to be when visiting a dentist. The dentist, hygienist and reception staff always greet with a smile and are patient and reassuring. Having met Paddington the therapy dog at my recent hygienist appointment I'm super excited to be able book him in for cuddles with my son who is incredibly anxious of the dentist. Hes even mentioned being excited for his next appointment knowing he will get to meet Paddington. What an amazing addition to the team at Lighthouse!
— Sarah
T187558
Review left 1 year ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you so much for your heartwarming review! We're delighted to hear that your experience with our dentist, hygienist, and reception staff has been positive and reassuring. We're also thrilled that meeting Paddington, our therapy dog, made your recent visit even more enjoyable.
It's wonderful to know that your son is excited for his next appointment thanks to Paddington. We believe he’s a fantastic addition to our team and are glad he can provide comfort to our patients.
We look forward to welcoming you and your son back soon!
Review from Google
Always polite and willing to help with any questions you have.
— Elaine King
T186587
Review left 1 year ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you for your kind feedback! We're pleased to hear that you find our team always polite and willing to help with any questions you have. Providing excellent customer service is our top priority, and your words mean a lot to us.
We look forward to continuing to assist you with all your dental needs.
Excellent work for an anxious patient
Excellent work & made me feel at ease as I’m very anxious when attending the dentist
— Anonymous
Verified review (2028557)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Lighthouse Dental Practice?
My experience was excellent.
Excellent
— Roy S
Verified review (2027063)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Lighthouse Dental Practice?
Friendly and professional service
Was seen on time ..for check up.
Very friendly and professional service
— Mandy H
Verified review (2026601)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Lighthouse Dental Practice?
Thoroughly recommend
I went to the hygienist today. She was excellent. She was patient and thorough and explained all that she was doing and what I could do to make things easier for myself. Thoroughly recommend this practice to anyone!!
— Anonymous
Verified review (2025159)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Lighthouse Dental Practice?
Review from Google
The lighthouse practice team have made me very welcome from the first day I walked through their practice door as a nervous patient, i have received excellent care from Dr Tocca and his team and a special mention for Jane who has been a support when I have been worried about dental treatment i now have no fear about going to the dentist and would highly recommend lighthouse practice.
— Heather Downs
T183365
Review left 1 year ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you so much for your kind words! We are delighted to hear that you felt welcomed and supported from your very first visit. Dr. Tocca and the entire team, especially Jane, are committed to providing the best care and making every patient feel comfortable. It's wonderful to know that your experience with us has alleviated your fear of dental visits. Your recommendation means a lot to us. We look forward to continuing to provide you with excellent care! Thank you once again
Review from Google
Another very efficient visit to the Lighthouse Dental Practice, made especially welcome by Paddington, the trainee assistance dog who calmed my nerves in the waiting room. 40 plus years with this Practice and always great attentive service.
— Clare Gray
T182750
Review left 1 year ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you so much for your kind words and for sharing your experience at the Lighthouse Dental Practice. We are delighted to hear that Paddington, our trainee assistance dog, was able to help calm your nerves during your visit. It’s wonderful to know that after 40 years with us, you continue to receive great and attentive service.
Your continued trust and support mean a lot to us. We look forward to providing you with efficient and compassionate care for many more years to come.
Once again, many thanks for your support.
Hygienist visit
Fabulous service!
— Newland A
Verified review (2021897)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Lighthouse Dental Practice?
Review from Google
Nice people excellent service
— MD Sanur Alam
T182469
Review left 1 year ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you very much for your kind words! We are very happy to hear that you had a positive experience with our team and our services. Your feedback is greatly appreciated and motivates us to continue providing excellent care to all our patients.
Review from Google
This person left a star rating but no comment.
— Carol Tournay-Godfrey
T182346
Review left 1 year ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you very much for the five-star review! We are delighted to hear you had a great experience.
Tooth filling
The work was done punctually, professionally and with minimal pain. Dr Tocca has a friendly and informative manner.
— Paul W
Verified review (2020895)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Lighthouse Dental Practice?
Review from Google
My daughter had an appointment with Jade today. She was quite worried and both Jade and her colleague were friendly and helpful. They put her at ease and fully explained a procedure that they would like to carry out in a few weeks. Jade was very understanding regarding my daughter’s fears. Receptionist also very friendly. Would recommend.
— Eli and Kia
T176405
Review left 1 year ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you very much for your lovely review. We're really pleased to hear that your daughter felt supported and reassured during her visit with Jade and Charlie. It's great to know they were able to put her at ease and clearly explain the next steps. We understand how important it is to feel comfortable especially when feeling nervous so your very kind words mean a lot. Thank you very much for recommending us!
Review from Google
Dentist is fantastic but needs a child’s NHS dentist that will stay
— Kerri Bullen
T176346
Review left 1 year ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you very much for your review and for your kind words.
Our small independent practice operates under a notably limited NHS contract, which is one of the smallest in Suffolk. We place significant importance on seeing children under the NHS. We work with dentists from the hospital, and we have opened our practice on some Saturdays (dependent on dentists' availability) specifically to accommodate NHS dentistry. This ensures that even with our limited resources, we can provide essential dental care to young patients.
In addition to our practice operations, we are committed to community outreach. We do volunteer work in schools and nurseries because we are fully aware of the challenges in accessing dental care for children. These efforts are part of our dedication to promoting oral health and preventing dental issues from a young age. Additionally, our oral health educator offers sessions to children, further supporting our mission to improve dental health awareness and practices in our community.
We are deeply committed to patient care and never turn away patients experiencing pain or in need of emergency dental treatment.
However, recruiting dentists to our practice is a significant challenge due to the constraints of our small contract. Despite extensive advertising and appeals to the NHS for a larger contract, we have not yet achieved positive outcomes.
We genuinely hope you understand the limitations we face and extend our sincere gratitude for your patience and understanding. We appreciate your support as we navigate these challenges and strive to provide the best possible care for our patients.
Thank you once again.
Review from Google
Amazing dentist!
— Charlie Hirst
T176054
Review left 2 years ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you so much for your feedback! We're delighted to hear that you're pleased with our service. Your kind words mean a lot to us. We look forward to continuing to provide you with high quality dental care!
Review from Google
I have just attended a routine visit to the Lighthouse Dental Practice. For an appointment with the Dentist for a check up and hygiene treatment. I was looked after very well at the visit. I could not have asked for better.
— Trevor Jay
T175817
Review left 2 years ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you for sharing your experience with us!
We’re delighted to hear that your routine check-up at Lighthouse Dental Practice went so smoothly and that you felt so well looked after by both the hygienist and the dentist.
Your kind words are truly appreciated and motivate our team to continue delivering the best possible care.
We look forward to welcoming you back in the future!
Review from Google
This person left a star rating but no comment.
— rosemary mason
T175450
Review left 2 years ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you so much for your 5-star review! We are happy to hear that you had a great experience with us. Your feedback is incredibly valuable and motivates our team to continue providing the best possible care. We look forward to seeing you at your next visit! If you have any questions or need further assistance, please feel free to reach out. Thank you again for your support!
Good service
Had to have a few fillings took nearly an hour, didn’t seem rushed and made sure I was always ok.
— Anonymous
Verified review (2016109)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Lighthouse Dental Practice?
Experience of a very nervous patient
As a very nervous patient Andrea is the perfect dentist for me. Her understanding & patience is reassuring for me. Because of this my visit yesterday was less traumatic for me. Reception & staff have a calm atmosphere.
— Angela H
Verified review (2015373)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Lighthouse Dental Practice?
Review from Google
Very friendly and professional, always great service, one of the best practices I’ve been to.
— Aleks Furudinova
T174556
Review left 2 years ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you so much for your kind words! We're delighted to hear that you find our service friendly and professional. It's always our goal to provide the best care possible, and we are delighted to know that we are one of the best practices you have visited, thank you so much. Your positive feedback means a lot to us and motivates our team to keep delivering excellent service. We look forward to continuing to meet your dental needs!