Been going for years but since about 2020 it feels like the service has improved greatly. Professional from reception to treatment and feels like the team genuinely cares for the patient's dental needs.
— Anonymous
Verified review (1859866)
Review left 2 years ago
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Review from Google
I had a molar extracted last week, which was done extremely professionally. The dentist did warn me at the time, however, that there was a chance of developing an infection in the cavity, and so it turned out to be. I had been in increasing discomfort, so called the practice this morning, and a slot was found for me at 4:10 this afternoon. The dentist confirmed that although the cavity was healing well, there was some infection, so gave it a good clean, applied of a topical treatment, and prescribed course of antibiotics.
The treatment was carried out smoothly and swiftly, and an extremely competent and professional manner. I now feel 100% better, and I'm looking forward to being pain-free over the next few days as the healing continues.
The whole experience, from administration and booking to the dental treatment itself and post treatment advice has been extremely reassuring and professional. The systems all work extremely well, there is rarely any delay in answering the telephone, and the records are kept 100% accurate.
— chris pollard
T138932
Review left 2 years ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Dear Mr Pollard,
We are very happy that we were able to accommodate your appointment quickly and efficiently to provide the necessary care.
Your kind words regarding our administrative processes, booking system, and telephone response mean a lot to us. We strive to maintain a seamless experience for our patients, and your feedback reinforces our commitment to providing a high quality service.
Thank you for choosing our practice, and we hope to see you again under more pleasant circumstances.
Best regards,
Lighthouse Dental Practice Team
Simply the best!
Everything about this practice is simply the best!
— Marlyn H
Verified review (1859425)
Review left 2 years ago
This review was collected via SMS feedback service.
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Review from Google
Brilliant thank you, I'll be back if you'll have me
— D Smith
T138778
Review left 2 years ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Thank you so much for your review.
We would be delighted to have you back anytime you need our services.
Do not hesitate to reach out whenever you are ready, and we look forward to welcoming you back to Lighthouse Dental Services in the future.
The Lighthouse Dental Practice Team
The best dentist I've ever had
This practice was highly recommended to me via a friend, and he wasn't wrong to do
The dentist I saw was friendly and professional, taking her time to talk to me through all the options available regarding my treatment and budget for the dentistry works needed under each option.
From my experience so far this is the best dentist I've ever had.
— Terry H
Verified review (1856991)
Review left 2 years ago
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Thoroughness of the check-up
The dentist's care and thoroughness of the check-up.
— Anonymous
Verified review (1854700)
Review left 2 years ago
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Great customer service
The great customer service and every question was answered with great detail.
— Charlie P
Verified review (1854449)
Review left 2 years ago
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Review from Google
Absolutely fantastic dental practise receptions are very friendly and helpful, the dentists are very friendly very welcoming and very understanding of anybody that has a fear of dentists I am absolutely so glad to have found a dentist like this and would 1000% highly highly recommend them in a heartbeat 🙂
— Chris
T137679
Review left 2 years ago
This review complies with Google's policies.
Reply from The Lighthouse Dental Practice
Dear Mr Dorey, We're overjoyed to receive such a wonderful feedback! It's great to hear that our reception team has been friendly and helpful, and that our dentists have made you feel so welcomed and at ease, especially if you have any fear of dentistry. Providing compassionate care and understanding to all our patients is a cornerstone of our practice, and we're thrilled that you've had such a positive experience with us. Your recommendation means the world to us, and we're truly grateful to have you as part of our dental family. Thank you for entrusting us with your dental care, and we look forward to continuing to provide you with exceptional service in the future!
Thank you Lighthouse Dental Practice Team
Friendly approach
Roberta's friendly approach.
— Mark P
Verified review (1852844)
Review left 2 years ago
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Outstanding professionalism and competence
Outstanding professionalism and competence of the dental surgeon who performed the extraction.
— Chris P
Verified review (1852247)
Review left 2 years ago
This review was collected via SMS feedback service.
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Great service
Great service, lovely dentist and assistant.
— Valerie C
Verified review (1852216)
Review left 2 years ago
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The Lighthouse Dental Practice
The patience of both staff members I had, being a nervous patient while visiting the hygienist.
— Marie C
Verified review (1851602)
Review left 2 years ago
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Great to be seen so quickly
It was great to be seen so quickly and with top professionalism.
Thanks.
— Peter R
Verified review (1849600)
Review left 2 years ago
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Review from Google
This person left a star rating but no comment.
— I Am Tom
T137225
Review left 2 years ago
This review complies with Google's policies.
Pleasant professionalism
Pleasant professionalism at all levels.
— Anonymous
Verified review (1848923)
Review left 2 years ago
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Excellent as always
Excellent as always.
— Clive C
Verified review (1848104)
Review left 2 years ago
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Everything went like clockwork
As usual, everything went like clockwork, no problem.
— Anonymous
Verified review (1847156)
Review left 2 years ago
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Professional and friendly
Very professional and friendly.
— Deryn C
Verified review (1847147)
Review left 2 years ago
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The Lighthouse Dental Practice
Their recognition of my gear and accommodation for it.
— Anonymous
Verified review (1846753)
Review left 2 years ago
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Review from Google
I have been a patient at the Lighthouse from the beginning of the practice. I have always been very happy with the my treatment from Doctor Tocca and any other of the dentists I have seen during the years. Time is always given to answer any queries or concerns that I may have had and the receptionists have always been friendly, polite and respectful.
This week however, everyone has gone over and above with my recent concern
The reception team, particularly the two Hannahs’ who really went over and above in their duties to assist me. They made strenuous efforts to find out the best way to alleviate my concern, even contacting other colleagues in their systems who they considered could be of help. I did not expect such commitment to a patient They certainly are a huge credit to the practice. I left the building feeling much better than when I arrived. Also, the next day, Dr Tocca found time in his busy schedule to meet with me, to reassure an explain any further concerns I had. A wonderful service from the whole team. Thank you.
— Julie Martyn
T136373
Review left 2 years ago
This review complies with Google's policies.
