Honour Health Jesmond

Friendly, helpful and competent staff.

It was a very pleasant experience. The only problem was that I could not manage to climb the stairs and therefore could not benefit from the full cleaning service.

Both checkup and hygienist visit completed to very high standard. Also both on time so no waiting.

Good experience here. Teeth feel very clean. Hygienist was very friendly and gave good advice.

Must say the team at Honor Health were fantastic, helped me secure a tricky veneer not once but twice with seamless ease. Great team, great application! Thanks.

I always enjoy my 6 months check up! Dentist always courteous, attentive, explained everything he was doing and why! Gave me advice about cleaning certain parts of my teeth and to specially target slightly problematic areas!

The entire process was very straightforward - friendly reception staff helped me find an appointment time that suited me with the dentist of my choice.
Filling out the forms online makes the checking in process very efficient.
My dentist explained everything he was going to do and then told me the findings of his assessment in a way and I fully understood everything that was going on and the implications for the future.
Can’t fault the service here.

Excellent service as always by professional practitioners. I have every confidence in all staff I have ever encountered at Honour Health.

As with all things today connected to health overall, its a busy time for both staff and patients. We have been members of Honour Health for a few weeks now and this visit related to a lost tooth filling. The tooth had a temporary repair at Jesmond and an appointment made to follow up with a full repair at Ponteland. Thats fine. Our only issue is, is that the practice is separated between Ponteland and Jesmond and this creates a travel problem (associated issues with that) we don't need assistance for that but due to the separate practices, it makes a 20 minute appointment longer by travel. Had we known this policy its unlikely we would have considered the practice as a dental care provider.

Excellent and informative.

I came with facial pain suspecting a tooth infection. Easily got an emergency appointment with Andrew who treated me with great care and attention, with x rays of teeth and full jaw. Referred me to the Dental Hospital for further examination. Really impressed with the service. Thank you very much.

Mike is as efficient and friendly as usual.

I was treated for a painful tooth by Gulshan Dhanoya. She gave me the appropriate 2 choices for treatment and as the long-term future of the tooth was in doubt I elected to have an extraction. As this was a large molar with 3 roots with very little tooth left this was obviously a difficult and fairly long process and throughout she was very calm, efficient and reassuring. When I left the surgery I was given a pack containing pads and aftercare instructions which were very helpful as I found that twice the tooth spontaneously started bleeding and on the 3rd time using folded paper handkerchiefs I was unable to stop the bleeding and had to go back to the surgery.
Again she was very calm and described what she thought was wrong and when she was slightly doubtful consulted with the head of practice and kept myself and my wife who was present informed about what she was asking and why. She was able to stop the bleeding using pads and medication and gave us clear instructions on what was to be done when we got home and what needed to be done if bleeding resumed.
We were both extremely impressed with her manner and competence and how she kept us informed about what she was doing. In addition, it was admirable that she gave up her time in the late afternoon when she was getting a train to London in the evening and if she could not stop the bleeding, going so far as to delay leaving until the following morning if necessary.
I would like to put on record that I would like her to be my preferred choice of dentist in the future

Contacted the practice for an emergency appointment and was given one witting a few hours when I explained what the issue was and how it was affecting me. I had a tooth already identified as an issue previously but had now become a serious, and painful issue. I had an X-ray which identified that an extraction was required, and this was done immediately, with an explanation given as to why this was necessary instead of a filling. Procedure was performed quickly, in all I was sorted within 20 minutes and with no after-effects. This place is a godsend. Reception is always helpful, nurses are the same, and the dentist is excellent. As well as being skilled at all of their jobs, the practice and its staff display excellent and high levels of customer care.

Very considerate and totally thorough treatment, very happy with it.

First of all, it would have been nice to have been informed that the Hygienist was running 29 minutes late! But my main concern is the Hygienist who was pleasant enough was also very patronising! I was not amused at being told to sit up to aid my posture, I am a 72 year old man and do not take kindly to being told how to sit in a chair! And finally I think it the height of bad manners for your staff to talk to each other in a foreign language in front of clients! So my first visit to your Hygienist was not a pleasant experience! Sorry.

The clinician explained the procedure in detail and answered specific questions.

Very accommodating to a very nervous patient. reception staff extremely approachable, professional and accommodating.

Very nice staff with full explanations and reassurance.

I was very impressed with my recent hygienist treatment as the hygienist team were very professional and also very happy and friendly. It was a delightful experience. Well done!