It's difficult to write this without gushing... I'm gonna try, anyway!
As a trauma survivor, I've been an anxious patient my whole life - we're talking "let's refer her to the hospital for sedation"-level of anxiety. Growing up in the 1980s and 90s, I'd had a few less-than-ideal experiences of dental care, which served to compound the problem over the years.
Some time ago I broke a tooth and, for a much longer period of time than I am prepared to admit to, here, I was too terrified to get it looked at.
After finally plucking up the courage to do something about it, I was sent to the dental hospital to get my first ever filling done, and after I somehow managed the treatment without sedation (much to everyone's surprise, but most of all, me), the hunt was on to find a routine dentist.
I've been coming to Honour Health for a while, now, and can say with some certainty that I am finally beginning to feel at ease, due in no small part to Andrew's care - he has a level of understanding that I had only ever before experienced with the staff at the dental hospital, seems unflappable and has time to listen. If I say he might be the first dentist I've ever really trusted, that sounds extreme but I don't think it's too far from the truth.
I have always struggled with brushing and flossing, too, partly because of what I now realise are sensory issues. I have recently begun to feel more motivated to look after my teeth properly, and it's so helpful to have someone patiently explain how to use interdental brushes, etc.
My only complaint is that I don't get stickers for being brave anymore!
— Helen Edwards
T112440
Review left 3 years ago
This review complies with Google's policies.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear after several years of anxiety visiting past dentists, you have been able to build up your trust with our dentist Andrew who now makes you feel at ease throughout your appointments with him. We really do appreciate how difficult it may have been for you to share this feedback with us so thank you again Helen. I will pass your kind comments on to Andrew and I am sure we will be able to find a sticker just for you for continuing to be brave at your next appointments with us.
X ray and consultation re implant
As always my experience was very positive. I was given lots of clear information, which was also sent to me later by an e-mail, and all my questions were taken seriously and answered clearly.
— Anonymous
Verified review (1728193)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad your recent experience with us was very positive and we were able to answer your questions clearly. We really appreciate your feedback.
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Very good
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Patient
Review from Google
This person left a star rating but no comment.
— John Coleman
T112203
Review left 3 years ago
This review complies with Google's policies.
Reply from Honour Health Jesmond
Thank you so much for your 5* Rating John.
Review from Google
Very informative and sensitive to nervous patient
— Pauline Pearson
T112204
Review left 3 years ago
This review complies with Google's policies.
Reply from Honour Health Jesmond
Thank you very much for your 5* Rating Pauline and your kind comments.
Review from Google
I have recently visited hygienist,she is amazing, lovely, caring person! I highly recommend her!
— Emilia Flack
T112136
Review left 3 years ago
This review complies with Google's policies.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear how amazing, lovely and caring our hygienist was on your recent visit with us and for your high recommendation. We really appreciate your feedback Emilia and will pass your really kind comments on to the Hygienist you seen.
Welcoming and supportive
Reception staff were pleasant and efficient. Slight wait for appointment but ok as it is understandable. Acknowledged by the dentist.
Both dentist and health assistant were welcoming and supportive.
Put at ease and given good clear information and explanations. I felt time and care were both given to my session. Thank you.
— Anonymous
Verified review (1725664)
Review left 2 years ago
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Very good
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Patient
Review from Google
This person left a star rating but no comment.
— Robert Flecknell
T111870
Review left 3 years ago
This review complies with Google's policies.
Reply from Honour Health Jesmond
Thank you so much for your 5* Rating Robert.
Usual friendly way
Gulshan answered all my queries in her usual friendly way. Advised and explained what needed to be done next.
— Anonymous
Verified review (1724123)
Review left 3 years ago
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Very good
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Excellent service
Very professional and excellent service from everyone involved.
— Steven H
Verified review (1722921)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear your recent visit with us was very professional. We really appreciate your feedback Steven and I will pass your kind comments on to the team.
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Very good
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Excellent experience
I had a dentist and hygienist appointment, both of which were extremely positive experiences. The staff were professional, immaculate and charming and talked through each of the procedures in details. I wasn’t ever in pain and would highly recommend this excellent practice.
— Anonymous
Verified review (1722723)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear about your extremely positive experiences on your recent dental and hygienist visit with us. We really appreciate your feedback and I will pass your kind comments on to the team.
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Very good
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Excellent treatment
Thorough and professional. All explained clearly. Good advice given. And as an added bonus it was the first time since the beginning of the covid pandemic I saw Michael's face - I now know who the person who has been providing me with excellent treatment looks like!
— Roy H
Verified review (1722720)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear how thorough and professional your recent visit with Michael was. We really appreciate your feedback Roy and I will pass your kind comments on to Michael and the team.
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Very good
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Review from Google
Excellent service from hygienist and dentist as usual
— Steve Wilkinson
T107205
Review left 3 years ago
This review complies with Google's policies.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear you received an exellent service from both our hygienist and dentist on your last visit with us. We really appreciate your feedback Steve.
Review from Google
I was provided with gentle, professional care and genuine helpful advice on keeping my teeth clean at home. I'm usually a bit sensitive about my teeth, but here I felt completely safe and I was impressed by Hannah's attention to detail. Strongly recommended!
— Weijia Chen
T105516
Review left 3 years ago
This review complies with Google's policies.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear you received professional care and helpful advice on your last hygiene visit with Hannah. We really appreciate your feedback Weijia and will pass your kind comments to Hannah.
Review from Google
I felt my appointment with the hygienist was very thorough, and she gave me advice on how to keep my teeth clean and ensure proper hygiene
— Saba Mariam Sajid
T105241
Review left 3 years ago
This review complies with Google's policies.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear you received thorough treatment and advice on your last visit with us. We really appreciate your feedback Mariam.
Excellent service
Quick and efficient treatment to a high standard. Very personable staff, and receptionists were very obliging.
— Anonymous
Verified review (1717216)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear you received high standard treatment on your last visit with us. We really appreciate your feedback and I will pass your kind comments on to the team.
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Very good
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Always a pleasure
As always, extremely satisfied on both accounts. Maria was excellent, ably supported by Vicki and both were cheerful and pleasant - no discomfort felt throughout the process.
It’s always a pleasure to meet with Gulshan - no longer afraid to visit the dentist!
— Anonymous
Verified review (1715180)
Review left 3 years ago
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Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear how extremely satisfied with your recent visit with us and how we have made you feel at ease and no longer afraid to visit a dentist! We really appreciate your feedback and I will pass your kind comments on to Maria, Vicky and Gulshan.
Overall, how was your experience of our service?
Very good
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Excellent
Maria performed an thorough and caring hygienist appointment.
— Janice P
Verified review (1714903)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear how thorough and caring Maria made your last hygienist appointment with us. We really appreciate your feedback Janice and I will pass your kind comments on to the Maria.
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Very good
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100% recommended
Wouldn’t go anywhere else, all staff are very friendly, professional and make me feel comfortable.
I’ve recently taken my little girl for her first dentist appointment and they were lovely with her.
— Natalie R
Verified review (1713679)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Honour Health Jesmond
Thank you very much for taking the time to review your experience at Honour Health. We are so glad to hear how our professional and friendly team, are able to make you feel comfortable when you visit us and we are so happy to welcome your daughter to the practice. We really appreciate your feedback Natalie and I will pass your kind comments on to the team.
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Very good
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Review from Google
This person left a star rating but no comment.
— Ian Graham
T104396
Review left 3 years ago
This review complies with Google's policies.
Reply from Honour Health Jesmond
Thank you so much for your 5* Rating Ian!
Thorough and professional
Thorough and professional.
— Anonymous
Verified review (1708278)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Honour Health Jesmond
Thank you very much for your 5* rating and your kind comments!
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Very good
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