Honour Health Jesmond

Thank you very much for taking the time to review your experience at Honour Health. We are so glad hear we deliver you an excellent and efficient service from our friendly staff each time you visit us. We really appreciate your feedback Anthony.

Thank you very much for taking the time to review your experience at Honour Health. We are so glad hear how friendly, thorough and helpful our dental and reception team were on your last visit with us. We really appreciate your feedback Colin and I will pass you kind comments on to our team.

Thank you very much for taking the time to review your experience at Honour Health. We are so glad hear we deliver you a fantastic and professional service each time you visit us. We really appreciate your feedback Gary.

Thank you very much for your 5* Rating Steve!

Thank you very much for taking the time to review your experience at Honour Health. We are so glad hear how friendly, informative and helpful our team were on your last visit with us. We really appreciate your feedback John.

Thank you for taking the time to review your experience at Honour Health. We are so glad to hear that you were happy with your treatment and friendly team. We really appreciate your feedback Amanda.

Thank you for taking the time to review your experience at Honour Health. We are so glad to hear how much you enjoy your visits to our practice and thank you for your kind comments I will pass them onto our team. We really appreciate your feedback Polly.

Thank you for taking the time to review your experience at Honour Health. We are so glad to hear your kind comments and suggestions I will pass them onto our team. We really appreciate your feedback Rachel.

Thank you very much for taking the time to review your experience at Honour Health. We are so glad we were able to make you feel at ease throughout your recent visit with us. We really appreciate your feedback Tracy and I will pass your kind comments on to the team.

Dear Michael,
Thank you for your feedback and trusting Honour Health with your dental care. We are sorry to hear your recent experience with the reception team was not to your satisfaction and we aim to feedback all reviews to the team, to improve our service.
We have been extremely busy recently, especially on Tuesday mornings given the number of bank holidays we have had this month. The reception team work their hardest to reply to patients and triage emergency appointments with those in severe pain with facial swellings being seen first. This often means it can take a full morning to go through all other emergency appointment calls and it means that our emergency appointments get booked up extremely fast and we therefore ask patients to call back the following day. We have opened more emergency NHS clinics to help accommodate the increasing number of patients requiring emergency appointments and we hope this will mean patients will be seen more promptly. We are happy to hear that you were seen by a Dentist and you were happy with your treatment.
Thank you again for your feedback as it helps us improve our service to maintain our high standards.
We look forward to seeing you again soon.

Thank you for your 5* rating Tony. We really appreciate your feedback!

Thank you for your 5* rating and your kind comments Eileen. We really appreciate your feedback!

Thank you for your 5* rating and your kind comments Christine. I will pass them onto your dentist. We really appreciate your feedback!

We are very sorry to hear about your experience at Honour Health. Unfortunately, the nature of dentistry is such that some appointments can be unpredictable and may run over. With regard to the hygiene appointments these do mostly follow on from a dental appointment first which may have caused the delay. We do try to avoid this and I am sorry if we did not communicate well on this occasion. It is our priority to provide the highest level of care to our patients and I am sorry that your hygiene appointment time was delayed and you were not seen on time causing you discomfort and distress. We will do our very best to ensure the reception team best communicate with patients when the hygienists are running late promptly and politely, and we hope this does not happen again. We look forward to seeing you at Honour Health again soon.

Thank you for your 5* rating Barbara. We really appreciate your feedback!

Thank you for your 5* rating and your kind comments. We really appreciate your feedback!

Thank you for taking the time to review your experience at Honour Health. We are so glad to hear you we are able to make you feel at ease when you come to visit. I will pass your lovely comments on to your Dentist and our Team Lesley. We really appreciate your feedback!

Thank you for your 5* rating and your kind comments Brian. We really appreciate your feedback!

We are very sorry to hear about your experience at Honour Health. Unfortunately, the nature of dentistry is such that emergency appointments can be unpredictable and may run over. We do try to avoid this and I am sorry if we did not communicate well on this occasion.
It is our priority to provide the highest level of care to our patients and I am sorry that your appointment times were mixed up and you were not seen on time. We will do our very best to ensure the reception team best communicate with patients when dentists are running late, and we hope this does not happen again. We look forward to seeing you at Honour Health again soon.

Thank you for your 5* rating and your kind comments Gary. We really appreciate your feedback!