Working Feedback

Ollie & Darsh

11 Dale Street, Liverpool, L2 2SH

Excellent rating from 1053 reviews

5 out of 5 stars

+ 705 reviews from Google 1950 total reviews

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Latest Reviews by Working Feedback

Absolute first-class service

5 out of 5 stars
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As always, absolute first-class service and treatment.

— Jason S

Verified review (1822743) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Always a positive experience, even though I really don't like visiting the dentist. Sam is exceptional.

— Meimei1414

T131249 Review left 2 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Thank you so much for a lovely review and yes we all agree Sam is great. Suzy and team O&D x x

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Liam Armstrong

T131250 Review left 2 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Thank you for a wonderful 5* review Liam it is very much appreciated - Suzy and team O&D X X

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— TOM LARKIN

T130559 Review left 2 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Another lovely 5 * star review thank you so much Tom - Suzy and team O&D X

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— nina basford

T130465 Review left 2 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Thank you for giving us a 5* review of our dental services Nina it is very much appreciated - Suzy and team 0&D x

Review from Google

5 out of 5 stars
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The staff at Ollie and Darsh are fantastic. Friendly, kind, highly efficient and professional. I called out of hours to request an urgent appointment for my son and Suzy (at 9pm) was incredibly helpful - reassuring me that at 8am the following morning an appointment could be made and my son would be seen quickly. By mid afternoon he had visited and the necessary dental work was complete. What a service. Also to note that Hannah and Demi had great customer service on the phone - nothing was too much trouble. We now know where to come for any future dental appointments. Thank you all.

— Sibylla Dajani

T129703 Review left 2 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Thank you Sibylla for taking the time to write a lovely review - it is very much appreciated - Suzy and team O&D x

Emergency Appointment

5 out of 5 stars
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I contacted Ollie & Darsh dental clinic after a late afternoon tooth injury. They scheduled me for a 10:30am appointment the following day, and by 11:30am, was on my way back home, pain-free, and with my tooth problem resolved. Their service is consistently outstanding, and I genuinely couldn't expect more. I highly recommend Ollie & Darsh to anyone.

— Amanda S

Verified review (1816972) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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I have been using Ollie and Darsh for over 15 years now - and the service is never anything other than outstanding

— Frank McKenna

T129704 Review left 2 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Awesome review Frank, you and your family are a part of our family now. Thank you for writing this - Suzy and team 0&D x x

Ollie & Darsh

4 out of 5 stars
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I am very grateful to O&D for my smile, especially Pav who has been amazing along the way. I’m at the end of my Invisalign journey so I’ve had a good experience of the whole process so far.

Although I got amazing service, there are a few drawbacks for O&D which have let down this review. The appointments are very often running at least 10 minutes late, sometimes up to 30 minutes which is not ideal when they are in the working day. Today was at least 10-15 minutes behind which meant it felt very rushed.

From my previous appointment, I thought there was nothing further Invisalign could do to refine my smile and I’m very happy with it so agreed with Pav that this would be my last set of aligners.

I thought my appointment today was to remove my attachments and place the bar on the back of my teeth, have moulds taken for overnight retainers (as a final Invisalign review) however, this wasn’t the case. I was advised to start my 3-week whitening treatment and to return a further 2 times (after whitening for attachments, bar and mould then pick mould up 10 days later). I wasn’t happy with this due to thinking I would be leaving without my Invisalign today. Pav kindly agreed to switch up the process so I’m coming back next week for attachment removal, bar and moulds. Then I’ll start my whitening when I have the moulds.

I was very frustrated afterwards as coming to O&D takes 2 hours out of my working day, for essentially a pointless appointment. If the process is explained better I think it would be helpful to manage expectations.

— Anonymous

Verified review (1808175) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Poor
How satisfied are you with the appointment waiting time? 1 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

First-class

5 out of 5 stars
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First-class dental practice.

— Anonymous

Verified review (1816460) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

To fix 1 bonded tooth

5 out of 5 stars
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I had some composite bonding done last year, one of my teeth bonding chipped.
I got an appointment the next day with Ollie and it was repaired as new. You will not get service and professionalism like these guys, my teeth are now in perfect condition, it’s actually the best money I have spent getting my teeth sorted. I recommend Ollie to all my family & friends. The staff are all friendly and professional they put you at ease.

— Jeanette J

Verified review (1815950) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Friendly and efficient

5 out of 5 stars
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Still great service after 10 years!

Very efficient operation which has only gotten better.

I had great care from Sam, Paul and their immediate staff today during my visit.

— Anonymous

Verified review (1815653) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Talked me through everything

5 out of 5 stars
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Excellent. Pav talked me through everything and his work was even better.

— Liam O

Verified review (1813555) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Gold star service

5 out of 5 stars
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Visited the dental clinic for a cleaning with Sam today. Sam was so thorough and knowledgeable and the service was absolutely wonderful from start to finish. My mouth has never felt cleaner and my smile looks amazing. The staff are an absolute pleasure and you are made to feel welcomed the moment you walk into the clinic. The staff gave me lots of great advice and tips and they couldn’t help me enough. I will most definitely be back in another few months for another gold star cleaning. Thank you all so much.

— Christopher L

Verified review (1812813) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

A pleasant experience

5 out of 5 stars
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Excellent service by very polite and efficient staff as always. Paul and Rosie make it a pleasant experience.

— Philip L

Verified review (1811468) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent service

5 out of 5 stars
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Always a pleasant and reassuring visit, an excellent service provided.

— Anonymous

Verified review (1809501) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Suzy Gorman was very pleasant and professional.

And Paav and his assistant are very pleasant and professional people. So far all is well at O&D.

All seems okay, but it's too soon for a meaningful review. It's a work in progress.

— Edward P Rooney

T128288 Review left 2 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Thank you very much Edward the pleasure was all mine, it was lovely to meet and chat with you - Suzy x

Ollie & Darsh

5 out of 5 stars
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All professional and very big standards.Thank you very much and see you next time.

— Anonymous

Verified review (1809451) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Completed my treatment, absolutely delighted with the result. Very pleasant experience from start to finish, the entire team give a personal touch that makes every individual feel special. If in need of dental treatment Ollie n Darsh is the practice to visit. Highly recommend x

— Maria Crane

T128051 Review left 2 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Hi Maria thank you so much for a lovely review, it is very much appreciated and a nice start to the week - Suzy and team O&D x

A good clean

5 out of 5 stars
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Great, Sam always gives my teeth a good clean.

— Shaun S

Verified review (1807181) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient