Working Feedback

Ollie & Darsh

11 Dale Street, Liverpool, L2 2SH

Excellent rating from 1053 reviews

5 out of 5 stars

+ 705 reviews from Google 1950 total reviews

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Latest Reviews by Working Feedback

Great service

5 out of 5 stars
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Great service as always. My appointment was processed on time and the staff are (as always) very polite, friendly and welcoming.

— James N

Verified review (1582040) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Follow up of Invisalign

5 out of 5 stars
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I had followed up appointment with Dr Parveen as Darsh was not available and I would say he is very professional and explained to me why my treatment is taking this long time and the need for the new aligner. I just want this Invisalign treatment sorted soon that's why I gave three-star to the outcomes.

— Aye T

Verified review (1581875) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

Hygienist visit

5 out of 5 stars
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As always, very pleasant visit (given it's to a dentist!!) - nice waiting room, hygienist is welcoming, the work involves very little discomfort and the results are really noticeable.
My only ask would be transparency of the cost, it's not a problem, but seems to be under disclosed and only shown when shown the credit card receipt.

— Andy S

Verified review (1581769) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Zoom whitening

5 out of 5 stars
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Had my teeth whitened as the next stage in my cosmetic teeth overhaul. The desk staff are so friendly and welcoming and the whitening process was performed by two great technicians. During the process I was given a choice of what film to watch on the overhead TV so the time just flew by. The results, brilliant. Very very happy with my journey with these lovely people.

— Stephen H

Verified review (1581622) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Jennifer Unsworth

T62891 Review left 4 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Hi Jennifer I really enjoyed our chat yesterday thank you so much for your 5* review. Suzy x

Wonderful

5 out of 5 stars
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As someone who has had a fear of dentists for many years, the whole experience at Ollie & Darsh was wonderful. The had come highly recommended and did not disappoint, all members of staff were welcoming and professional. Ollie was very calm and understanding and Suzy was great explaining treatment options and payment plans.

— Paula C

Verified review (1581349) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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I spoke to Suzy on the phone and she was really lovely and helpful

— Elizabeth Hodgson

T62892 Review left 4 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Hi Elizabeth it was a pleasure to speak to you this morning. Thank you for taking the time to review our video consultations it is very much appreciated

Warm regards

Suzy x

Review from Google

5 out of 5 stars
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Fantastically professional and welcoming staff. I am very satisfied with my results so far.

Recommended!

— Sean Gaffney

T62794 Review left 4 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Thank you Sean for an amazing review xx Suzy x

Lovely as always

5 out of 5 stars
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Sam was lovely and friendly as always. Even without a nurse for the appointment due to covid, she was quick and professional. Cannot fault Sam!

— Nicola S

Verified review (1581197) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Made me feel at ease!

5 out of 5 stars
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Suzy was lovely, answered all my questions and really made me feel at ease!

— Anonymous

Verified review (1580830) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great service and a great team

5 out of 5 stars
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I have been a client at Ollie and Darsh for quite a while now.
I opted to create a Essex retainer in order to maintain my teeth.
Unfortunately, the retainer that I had impressions taken off was mishandled however after communication with the company they were excellent in handling and dealing with the mess up. I was called in the following day and everything was rectified not only that but I was given a full refund back which I was shocked about. I will continue to be a client at this reputable company as Ollie himself came to me, dealt with me and humbly apologised. Great service and a great team.
Thanks a lot!

— Marium H

Verified review (1581007) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

No longer anything to fear

5 out of 5 stars
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I am completely happy with the service and treatment at the dentist. Everyone is friendly and professional.
The treatment was painless and the dentist explained everything and was happy to answer my questions and give advice.
Going to the dentist is no longer anything to fear.

— Anonymous

Verified review (1580646) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Stacey D

T62452 Review left 4 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

A wonderful 5* review thank you Stacey and a very Merry Christmas is wished to you x

Review from Google

5 out of 5 stars
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Excellent service as always. Ollie is a perfectionist!

— derek boyles

T62413 Review left 4 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

What a lovely review Derek, thank you so much xx

Efficient service

4 out of 5 stars
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Friendly staff efficient service - Sam is lovely & very thorough.

— Paula H

Verified review (1579677) Review left 4 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Ollie & Darsh? (tap on a rating) 4 out of 5 stars

Initial contact.

5 out of 5 stars
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Suzy the business manager contacted me to introduce herself and obtain some information.
Suzy was so lovely put me at ease straight away and explained what would happen at my first appointment.
I am so looking forward to meeting Ollie and the rest of the team and I feel so much more confident after this phone call from Suzy as I am quite scared of going to the dentist. So thank you Suzy.

— Mary F

Verified review (1578991) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent care

5 out of 5 stars
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Love the team here. Had a fear of dentists for years, but feel I'm overcoming this now because of the excellent care given by the team.

— Rajua B

Verified review (1578676) Review left 4 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Ollie & Darsh? (tap on a rating) 5 out of 5 stars

Great service

5 out of 5 stars
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Great service every time.
Very professional, yet friendly.

— Yvonne D

Verified review (1578610) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Ashley Jones

T62077 Review left 4 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Thank you for an amazing 5* review Ashley x x Suzy x

Review from Google

5 out of 5 stars
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Good efficient

— Ian paul Mcewan

T62078 Review left 4 years ago
This review complies with Google's policies.

Reply from Ollie & Darsh

Amazing review, thank you Ian x Suzy