Disappointed
After purchasing a spare set of Essex retainers in August 2020, I was told there was no need for me to book an arrange an appointment with the dentist for the retainers to be fitted and instead to collect the retainers from the reception. As the retainers were a spare set, I didn’t try them in until April 2021 and unfortunately they didn’t fit properly. They were too big, they covered the top pallet of my mouth, cut my gums and were far too uncomfortable to wear. I had to contact Ollie & Darsh to arrange for the retainers to be fitted. Thankfully I managed to get an appointment and I didn’t have to pay any extra, however I had to take the time off work to go into the surgery which was inconvenient considering I had already taken time off work to go and collect the retainers in August 2020. Looking back I think I should of been given an appointment for the retainers to be fitted like I did when I finished the treatment of my 6 month smile.
— Laura C
Verified review (1542858)
Review left 5 years ago
This review was collected via email feedback service.
This review was collected via email feedback service.
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