My experience
First I was told my dentist had 60% chance of saving my tooth, I was told if I paid for a specialist he’d have a better chance of saving it. I then paid £75 for a specialist consultation, who gave me only 40/50% chance of saving it. As my normal dentist gave me more chance I decided to go with him. I booked an appointment for the procedure. Once I got to my appointment my dentist then refused to do the procedure and said to just go with the specialist. I’ve been at this dentist for over 10 years and it’s always been great but the way I have had my time wasted has been appalling.
— Anonymous
Verified review (1768225)
Review left 2 years ago
This review was collected via SMS feedback service.
This review was collected via SMS feedback service.
Reply from Menlove Dental Surgery
Sadly GDPR rules means we are prevented by professional standards from revealing specific details on interactions with patients. On a general note however, acting with the patients' best interests at heart means patients are sometimes best treated by a practioner who has been trained and are specialised in a specific field. Due to a specialists expertise, it is likely that they are able to gather extra information than the original dentist at the time of their initial consultation, hence able to make a more accurate assessment of things such as success rates of a specific treatment. We're sorry you feel you have had your time wasted but clearly this sounds like a difficult case which does not always have a straight forward treatment route.
Overall, how was your experience of our service?
Very poor