Elvis and Carmen are lovely people but they are constantly distracted by other things in their life when I'm in the dentist's chair. Their patient should have their full focus at all times, as they are paying a lot of money for their treatment. This has happened to me now on so many occasions that it puts me off coming back.
— Anonymous
Verified review (2302111)
Review left 10 months ago
This review was collected via SMS feedback service.
Reply from Llandudno Smiles
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experiences and that you’ve felt our focus was not fully where it should be during your appointments. Please know that we take your concerns seriously.
At our practice, patient care and professionalism are our top priorities, and we regret that we fell short of those standards in your case. We will be speaking with both Elvis and Carmen to address this matter directly and ensure that full attention is given to each patient throughout their visit.
We appreciate your honesty, and we hope to have the opportunity to restore your confidence in our care. If you’d be open to discussing this further or allowing us a chance to make it right, please don’t hesitate to contact us directly.
Overall, how was your experience of Llandudno Smiles?
Excellent dentist
I saw an excellent dentist
— Anonymous
Verified review (2300738)
Review left 10 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Llandudno Smiles?
Review from Google
I was lucky enough to be fitted in as an emergency due to a fractured tooth. The welcome was lovely. Cosy waiting area with great facilities. I am not a particularly 'brave' patient. However, the team were extramly reassuring and kind in their approach and made me feel compleatly at ease throughout what ended up being a tooth extraction. I am very thankful.
— Rachel Hindmarsh
T329213
Review left 10 months ago
This review complies with Google's policies.
Reply from Llandudno Smiles
Thankyou for leaving this wonderful review. We appreciate you taking the time to write the experience you had with our practice. We are so happy to hear you are happy with the appointment you had with us. All staff at Llandudno Smiles thankyou.
Review from Google
Really appreciated the care and obvious knowledge at my hygienist appointment this morning. Thank you.
— Noel Carter
T329214
Review left 10 months ago
This review complies with Google's policies.
Reply from Llandudno Smiles
Thankyou for writing your experience you had in Llandudno Smiles. This review has made us smile :)
Thank you
Elvis and his staff are very friendly at all times. This makes me at ease each time. Thank you, continue the good work.
— Rita C
Verified review (2298744)
Review left 10 months ago
This review was collected via SMS feedback service.
Reply from Llandudno Smiles
Thank you so much for your lovely message! We're so pleased to hear that Elvis and the team help you feel at ease during your visits. Your kind words mean a lot to us—we’ll definitely keep up the good work and look forward to seeing you again soon!
Overall, how was your experience of Llandudno Smiles?
Review from Google
All the staff are really nice people and very professional. Met two new ones today. Claire and another lady also very nice.
Claire went the extra mile whilst cleaning my teeth. Very kind offering really good advice which I will heed.
Thank you all as a team providing fabulous dentistry.
— colin jones
T328946
Review left 10 months ago
This review complies with Google's policies.
Reply from Llandudno Smiles
We appreciate you writing this lovely review. All staff try their best to make every patients experience a good one. Thankyou very much
Review from Google
Amazing service. Just called into Llandudno Smiles to book an emergency appointment. To my amazement Elvis invited me into his surgery straight away, diagnosed the problem and preformed an emergency composite filling. I said to my wife I’ll be back in 5 minutes and left her waiting in the car, she couldn’t believe it when I retuned informing her that id just had a filling😂.
— David Lane
T328598
Review left 10 months ago
This review complies with Google's policies.
Reply from Llandudno Smiles
Thankyou for writing this lovely review. We are so glad you are happy with the service you recieved in Llandudno Smiles. All staff try to be as efficient as possible to help all patients in any way possible. Agin, thankyou
I'm very impressed
First visit to this dentist & so far I'm very impressed, no work carried out as yet but plenty of options & an expert available, by appointment to consult with regarding future treatment.
— Anonymous
Verified review (2298118)
Review left 10 months ago
This review was collected via SMS feedback service.
Reply from Llandudno Smiles
Thank you for your positive feedback! We're glad your first visit left such a good impression. We're here to provide all the options and expert advice you need to make the best decisions for your future treatment. Looking forward to supporting you every step of the way!
Overall, how was your experience of Llandudno Smiles?
Grateful thanks
Grateful thanks to Gigi & her delightful assistant for their patience & understanding
Thanks also to Carmen
You are all appreciated
— Marion S
Verified review (2297819)
Review left 10 months ago
This review was collected via SMS feedback service.
Reply from Llandudno Smiles
Thank you so much for your kind words! Gigi, her assistant, and Carmen will be truly touched by your appreciation. We're delighted to hear you felt supported and cared for—your gratitude means a lot to all of us. We look forward to continuing to provide you with excellent care!
Overall, how was your experience of Llandudno Smiles?
Thank you all
Everyone was very patient and put me at ease, so thank you all very much.
— Jennifer D
Verified review (2295756)
Review left 10 months ago
This review was collected via email feedback service.
Reply from Llandudno Smiles
Thank you for your kind words! We’re so glad to hear that everyone helped put you at ease. It means a lot to us, and we look forward to welcoming you back soon!
Overall, how was your experience of Llandudno Smiles?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Would highly recommend
Impeccable service from a friendly and knowledgeable reception team, to empathetic dentists and nurses. The hygienist is very knowledgeable and thorough. Would highly recommend
— Anonymous
Verified review (2294475)
Review left 10 months ago
This review was collected via SMS feedback service.
Reply from Llandudno Smiles
Thank you so much for the kind words. We as a team love to receive feedback and are happy you've had a positive experience with us.
Overall, how was your experience of Llandudno Smiles?
Explains everything clearly
Great dentist. Explains everything clearly. All staff are very friendly and most helpful.
— Sally W
Verified review (2291667)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from Llandudno Smiles
Thank you so much for the lovely review
Overall, how was your experience of Llandudno Smiles?
Review from Google
Great service and very friendly staff! Totally recommend them!
— Geruza Alves
T325137
Review left 11 months ago
This review complies with Google's policies.
Reply from Llandudno Smiles
Thank yiou so much for your kind words! We're thrilled to hear you had a great experience with us. Your reommendation means a lot and we truly appreciate your support. Looking forward to seeing you again at your next visit.
Review from Google
Professional and friendly service from start to finish. I wouldn't hesitate to recommend Llandudno Smiles
— Dawn Mack
T324357
Review left 11 months ago
This review complies with Google's policies.
Reply from Llandudno Smiles
Thank you for your wonderful feedback! We are so glad to hear you found our service profesional and friendly from start to finish. Your recommentdation means the world to us and we truly appreciate your support. We look forward to welcoming you back in the future.
Emergency tooth extraction
I had to get an emergency tooth extraction and they were able to fit me in and do it all in the same day. Didn't feel any pain having the tooth removed.
— Anonymous
Verified review (2290005)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Llandudno Smiles?
Excellent patient care
Excellent patient care and professionalism from all staff.
Makes going to the dentist a positive experience.
— Anonymous
Verified review (2289102)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Llandudno Smiles?
Exceptional service
Been for emergency tooth extraction, exceptional service, very professional and friendly staff
— Ian B
Verified review (2286022)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Llandudno Smiles?
Review from Google
I recently joined the practice after 20 odd years of neglecting my teeth.
After several appointments with Carmen and Cinthoori I finally feel like I can smile again😄.
I’m always greeted by the lovely reception team who are always helpful in working around my work schedule. I now feel like part of the furniture.
Would highly recommend. I wish I’d joined much sooner!
— Craig Mo
T321701
Review left 11 months ago
This review complies with Google's policies.
Reply from Llandudno Smiles
Thank you for your feedback Craig it is greatly appreciated. It is lovely to hear that you are happy with your smile and we look forward to seeing you again soon .
Caring hygienist and dentist
Well organised, good use of IT reminding me to attend! Welcoming receptionist, caring hygienist and dentist
— Jonathon E
Verified review (2283558)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from Llandudno Smiles
Thank you so much for your kind words! We're delighted to hear that you felt welcomed and well cared for by our receptionist, hygienist, and dentist. It's great to know our appointment reminder system is helping you stay on track with your visits. We truly appreciate you taking the time to share your experience and look forward to seeing you at your next appointment!
Overall, how was your experience of Llandudno Smiles?
An emergency appointment
Was very fortunate to have an emergency appointment because of a broken tooth and was very satisfied with my treatment!
— Anonymous
Verified review (2282859)
Review left 11 months ago
This review was collected via email feedback service.
Reply from Llandudno Smiles
Thank you for your kind feedback! We're so glad we were able to see you quickly and help with your emergency. It’s always our priority to provide prompt and effective care, especially when you're in discomfort. We're pleased to hear you were satisfied with your treatment and we're here whenever you need us in the future!
Overall, how was your experience of Llandudno Smiles?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
