Westminster House Dental Practice

Dear pATIENT,

Thank you for sharing your feedback about your recent experience at our clinic on Monday, 18th March 2024. We appreciate you taking the time to provide us with your perspective.

I would like to extend my apologies for any inconvenience you experienced during your visit. While we strive to maintain punctuality and provide excellent customer service to all our patients, we understand that there may have been delays beyond our control due to unforeseen circumstances or emergencies that can arise in an dental chair.

Regarding the interaction with our staff members, I assure you that we take professionalism very seriously in our clinic. While friendly banter between colleagues is common in a workplace, if you feel like there any comments / jokes were inappropriate and you have been affected by , I would like to invite you for a discussion at your earliest convenience. Your feedback is invaluable to us, and we are committed to making improvements based on your input.

Please feel free to contact me directly to schedule a meeting or phone call at your convenience. Thank you once again for bringing this matter to our attention, and I look forward to the opportunity to discuss it further with you.

Best regards,

Georgiana Birgu,
Practice manager