Westminster House Dental Practice

Dear patient,

Thank you for your valuable feedback and the 5-star rating. I'm pleased to hear that you found our dental service thorough and helpful.

I understand your concern regarding the £50 charge for form stamping. It's important to note that this fee is not just for the stamp itself but also for the dentist's time, professional expertise, and the responsibility they take on by signing to vouch for your dental condition.

Our dentists are highly trained and experienced, and their time and expertise have significant value. When they sign a form on your behalf, they are affirming the accuracy of the information presented based on their professional judgment. This process often involves reviewing your dental records, which takes time and clinical expertise.

In many cases, this fee can be claimed back if it is covered by your dental insurance. I would recommend checking your insurance policy or speaking to your insurance provider to confirm if this is the case for your particular plan.

Lastly, please note that offering this service is discretionary and based on the dentist's professional judgement. Not all dental practices offer this service, and those that do see it as an additional service for patient convenience.

I hope this explanation helps clarify the reasons behind this charge. We value your patronage and are here to provide the best possible service for your dental needs. If you have any further questions or concerns, please don't hesitate to get in touch.

Best regards,
Georgiana Birgu,
Practice manager

Dear Sarah ,

Thank you for taking the time to share your feedback regarding your recent dental appointment. We genuinely appreciate your input, as it helps us improve our services and ensure the best possible experience for our patients.

We apologize if you felt that you were not listened to during your visit. Our primary goal is to provide exceptional care while addressing your concerns and needs. We regret any miscommunication or oversight that may have occurred, leading to this perception. We will take your feedback into account and make the necessary adjustments to enhance our communication and attentiveness during future appointments.

We understand that you were seeking specific advice during your appointment. It is important to note that dental professionals provide recommendations based on their clinical expertise and a comprehensive assessment of each patient's oral health. While we do our best to address all concerns, it is possible that the advice you were seeking may not align with the clinical needs identified during the examination. Our priority is to provide the most appropriate guidance for your oral health, even if it may not always match your initial expectations.

We value your trust and would like the opportunity to address your concerns further. Please feel free to reach out to our office, and we will be more than happy to discuss your experience in greater detail and provide any necessary clarification.

Once again, we appreciate your feedback and apologize for any shortcomings during your visit. We are committed to continuously improving our services and ensuring that every patient receives the highest quality care. Thank you for bringing this matter to our attention.

Sincerely,

Georgiana Birgu,

Practice manager