Westminster House Dental Practice

Dear patient,

Thank you very much for taking the time to share your feedback with us. We're delighted to hear that your experience with our dentist was excellent - we strive to provide the highest level of dental care.

We genuinely appreciate your comments regarding your encounter with our reception staff. We want to assure you that we deeply value all our staff and that the principles of our practice are founded on respect and fairness. We do not make judgments based on someone's background or language proficiency, and we firmly believe that diversity enriches our practice.

Our reception team follows a protocol that includes waiting for the dentist's instructions about the patient's next appointment. This is to ensure that we are organising the most appropriate appointments. If there was a misunderstanding about booking your next appointment, we sincerely apologise.

Regarding the issue of discussing medical history in public, we take patient confidentiality very seriously, and we acknowledge that any such discussions should be conducted privately. We would urge you to let us know what it was exactly that was discussed as if if it was about your appointment then that is something that we do need to talk about when trying to book at the desk. Once we obtain details from you, we can target our discussion with team and we thank you for bringing this matter to our attention.

Your feedback is crucial to us as it helps us improve our services. We sincerely apologise for how you felt at the desk and we hope that your future visits will be more positive. Please feel free to contact us directly if you wish to discuss your experience further.

Best Regards,
Georgiana Birgu,
Practice manager