Dental appointment

Great that the dentist managed to do a filling and cleaning all in one session appointment, thanks

— Maurizio F

Verified review (1268374) Review left 7 years ago
This review was collected via SMS feedback service.

Reply from Holt House Dental Practice

Thank you for taking time to offer feedback on our practice.
I'm pleased that you were happy with our service.
Many thanks
Practice Manager

On a scale of 1 to 5, how likely are you to recommend Matlock - Holt House to friends/family if they needed similar care or treatment?

Excellent efficient service

Excellent efficient service, always courteous and polite. Always accommodating.

— Susan B

Verified review (1268358) Review left 7 years ago
This review was collected via SMS feedback service.

On a scale of 1 to 5, how likely are you to recommend Matlock - Holt House to friends/family if they needed similar care or treatment?

Matlock Holt House

This week I saw a locum.. fast and efficient and thorough.

— Lynda B

Verified review (1268349) Review left 7 years ago
This review was collected via SMS feedback service.

On a scale of 1 to 5, how likely are you to recommend Matlock - Holt House to friends/family if they needed similar care or treatment?

Over all a good experience

Over all a good experience and good working staff, thank you.

— Phillip W

Verified review (1268262) Review left 7 years ago
This review was collected via SMS feedback service.

On a scale of 1 to 5, how likely are you to recommend Matlock - Holt House to friends/family if they needed similar care or treatment?

Dental appointment

Having appointments cancelled due to holidays or other staff issues. Too many appointments booked for around the same time resulting in long waits when there.

— Alan B

Verified review (1268197) Review left 7 years ago
This review was collected via SMS feedback service.

Reply from Holt House Dental Practice

Thank you for taking time to offer feedback on our practice.
I am sorry that we have had to cancel some of your appointments, as this is something we do not like to do.
We do not book more than one appointment at one time per dentist. Often the wait may be that we have seen an emergency patient, or that a treatment may have taken longer than anticipated.
Kind regards
Practice Manager

On a scale of 1 to 5, how likely are you to recommend Matlock - Holt House to friends/family if they needed similar care or treatment?

Holt House

New dentist seen who seems ok at first visit.

— David C

Verified review (1267952) Review left 7 years ago
This review was collected via SMS feedback service.

On a scale of 1 to 5, how likely are you to recommend this dentist to friends/family if they needed similar care or treatment?

Dental appointment

I am happy with the staff and all who work there but i am very disappointed by the fact I was overcharged for nhs treatment and I have to wait weeks for a refund. I will be taking the matter further.
Very disappointed.

— Jacqueline H

Verified review (1267921) Review left 7 years ago
This review was collected via SMS feedback service.

Reply from Holt House Dental Practice

Thank you for taking time to offer your feedback on our practice.
I have looked at your dental records and can see that initially your were going to have a band 3 treatment of which you paid for in advance.
When you attended the surgery on the 5th December, you only had treatment of Band 2, which is less money, and we owed you the difference.
A refund request was put in immediately with our head office and you should receive this very shortly, as this can take up to 2 weeks.
Kind regards
Practice Manager

On a scale of 1 to 5, how likely are you to recommend Matlock - Holt House to friends/family if they needed similar care or treatment?

Welcoming and helpful

Always welcoming and helpful.

— Anonymous

Verified review (1267822) Review left 7 years ago
This review was collected via SMS feedback service.

On a scale of 1 to 5, how likely are you to recommend this dentist to friends/family if they needed similar care or treatment?

Matlock Holt House

I am satisfied with the care I receive at the dental practice.

— Rebecca S

Verified review (1267708) Review left 7 years ago
This review was collected via SMS feedback service.

On a scale of 1 to 5, how likely are you to recommend this dentist to friends/family if they needed similar care or treatment?

Excellent patient care

Oz is great, has excellent patient care.

— John S

Verified review (1267430) Review left 7 years ago
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On a scale of 1 to 5, how likely are you to recommend this dentist to friends/family if they needed similar care or treatment?

Dental appointment

I make my appointments for when I finish work after 4 pm. I either have to wait ages because there is a back log in the waiting room or I am called to see if I can rearrange my appointment. The only time I don't have problems is first thing in the morning which is very convenient. Apart from that my teeth are in good health so that's a good thing. I doubt it's down to the dentist though more me taking good care of them over the last 40 years or more. I sometimes feel they get a bit sensitive from time to time but who doesn't. I also think that I don't get much for my Â£20 odd that I pay. Is there a minimum the dentist should do? Maybe a bit of a polish would give better value for money.

— David M

Verified review (1266906) Review left 7 years ago
This review was collected via SMS feedback service.

Reply from Holt House Dental Practice

Thank you for your feedback.
On looking at your dental records I can see that indeed we did keep you waiting on one occasion, of which I must apologise for. Sometimes this can happen during the course of the working day, due to possible emergencies.
An examination is the minimum that you can expect a dentist to do for your Band one NHS charge of £21.60. It is a set standard price by the government. You will only receive treatment that is clinically necessary, and as you state, you clearly look after your teeth very well, which is why you only needed the examination that you were booked in for.
Kind regards
Practice Manager

On a scale of 1 to 5, how likely are you to recommend this dentist to friends/family if they needed similar care or treatment?

Great treatment, very thorough

Great treatment from the dental hygienist Melanie. Very thorough!

— Brian W

Verified review (1266907) Review left 7 years ago
This review was collected via SMS feedback service.

On a scale of 1 to 5, how likely are you to recommend this dentist to friends/family if they needed similar care or treatment?

Dental appointment

The standard is quite good no complaints.

— Paul G

Verified review (1266408) Review left 7 years ago
This review was collected via SMS feedback service.