Holt House Dental Practice

Very helpful and efficient

Reception lady is always very helpful and efficient.

— Anonymous

Verified review (1449344) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Dental appointment

I'm very happy with the receptionist who is always polite, kind and helpful. She needs an award for her patience.
I will now be on my 5th dentist since I moved with the practice from dale road which is Slightly annoying. They all seem to last a year or so then leave!!!
The dentists I've had in the pas thave all been okay but non compared to Fleur who was always polite and kind , you never felt like a number.
The hygienist have always been great too.

— Anonymous

Verified review (1449122) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Dental appointment

Service is generally acceptable but frequent changes in dentists . Appointments are often behind time .

— David T

Verified review (1449066) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Excellent service

Excellent service, fairy prompt appointment. Very helpful doctor and staff. Thank you.

— Peter M

Verified review (1448529) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Dental appointment

Didn't get proper checkup. No cleaning offered. Told to come back in new year when new dentist is available.

— Marlyn B

Verified review (1448280) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Your recent dental appointment

Not happy the way I've been treated, happy to take my money.

— Susan D

Verified review (1447940) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Holt House Dental Practice

Thank you for taking the time to provide feedback. It is disappointing to hear that you are unhappy with our service, and I would like to investigate further into this matter. I would be grateful if you could email myself [email protected] or call the practice on 01629 339610, where I would be happy to discuss your concerns. Kind Regards Tony

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

A nice atmosphere

Very friendly staff and a nice atmosphere.

— Raymond W

Verified review (1447890) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

On time, efficient

Appointment was on time and seen efficiently.

— Anonymous

Verified review (1447820) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Great Team

Great Team from reception though to Dentist..

— Sharon A

Verified review (1447647) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Brilliant dentist

Lovely friendly receptionist, and the dentist was brilliant, kind, caring and loads of patience.

— Vanessa W

Verified review (1447644) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Review from Google

This person left a star rating but no comment.

— Peter Laight

T32950 Review left 6 years ago
This review complies with Google's policies.

Dental appointment

The receptionist was lovely and very helpful. The dentist was ok but could have explained way more. Didn't feel like I was sure what was going on all the time. Think the compassion was lacking a bit

— Anonymous

Verified review (1447491) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Dental appointment

No heating in waiting room. Appt was 20 min late even though an early morning appt. staff, dentist and hygienist all very helpful and friendly

— David S

Verified review (1447256) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Dental appointment

Receptionist was very helpful and friendly. The hygienist was very good, I'm very nervous but he put me at ease so the experience was ok, I will not be as nervous when I have my next visit.

— Julie B

Verified review (1447229) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Mix up with the appointment

There was a mix up with the appointment which didn't appear in the system. This was the second time I had this problem. I was seen by the dentist and I was happy with the work.

— Raquel F

Verified review (1446727) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Genesis Matlock - Holt House

Very quick service.

— Michael H

Verified review (1446728) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Genesis Matlock - Holt House

Very efficient service.

— Anonymous

Verified review (1444944) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Very professional

All staff very professional, efficient, patient.

— Mark S

Verified review (1444689) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Dental appointment

Dentist did not reply when I said hello I sat in chair took glass's off false teeth out never gave me tissue and asked what I wanted him to do when I said filling he said ok that's what I will do no cup to wash mouth out after all done.

— Jacqueline A

Verified review (1442000) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Holt House Dental Practice

Thank you for taking the time to provide feedback. It is disappointing to hear that you are unhappy with our service, and I would like to investigate further into this matter. I would be grateful if you could email myself [email protected] or call the practice on 01629 339610, where I would be happy to discuss your concerns. Kind Regards Tony

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Put me at ease

They guy I saw yesterday for my hygiene appointment put me at ease with what he was going to do and was the first person there in a long while that I understood and was able communicate with.

— Alan B

Verified review (1440793) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?