Working Feedback

Holt House Dental Practice

Holt Lane, Matlock, Matlock, DE4 3LY

Excellent rating from 1967 reviews

5 out of 5 stars

+ 363 reviews from Google 2330 total reviews

Filter Reviews

Latest Reviews by Working Feedback

Professional staff

5 out of 5 stars
workingfeedback logo
Friendly and professional staff, reassuring.

— Maxine G

Verified review (1440539) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Relaxed and friendly

5 out of 5 stars
workingfeedback logo
I visited Holt house for a routine check up. I was a little early so expected to wait, I was 10 minutes early being called for my appointment so that was a bonus. The dentist and dental nurse were very nice and did my check up and x-rays very promptly. The receptionist was very polite and apologised to me as she was on a call when I went to pay. All in all relaxed and friendly.

— Karen W

Verified review (1440458) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Excellent service

5 out of 5 stars
workingfeedback logo
As always myself and my family had excellent service from everyone including the lady on desk duty, the dental assistants, and the dentist himself. I do feel that all five of us got well looked after.

— Nigel P

Verified review (1440269) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Made me feel very calm

5 out of 5 stars
workingfeedback logo
Had a new Dentist this time and she was lovely and made me feel very calm, thank you.

— Anonymous

Verified review (1440137) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

I'd avoid joining this dentist. Reasons below

2 out of 5 stars
workingfeedback logo
15 years ago this was a highly recommended local dental practice apparently with 2 or 3 established surgeons very highly thought of and very skilled.
However it really is the luck of the dice whether your experience will be either acceptable or poor as the dental surgeons are ever changing causing standards to drop and level of care to drop accordingly. In 10 years I'd say I've had 8 different dentists! due to the failure to keep the staff they have for whatever reason. This is evident not only with dentists changing like the wind but also clerical and dental nurses too.
Logic would indicate since this ever changing staff aspect exists.... Agencies and short term surgeons are going to provide a much poorer service as they're not invested in your long term dental health but quite the opposite.
I'm looking to find another dental practice that provides a better, fairer and consistent service. Avoid Holt House unless your okay with all the negatives which are numerous and ever increasing it seems.

— Robert T

Verified review (1440080) Review left 6 years ago
This review was collected via online systems.

Reply from Holt House Dental Practice

Thank you for taking the time to provide feedback. It is disappointing to hear that you are unhappy with our service, and I would like to investigate further into this matter. I would be grateful if you could email myself [email protected] or call the practice on 01629 339610, where I would be happy to discuss your concerns. Kind Regards Tony
How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely unlikely
How satisfied are you with the appointment waiting time? 2 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 3 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 1 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately? no

Genesis Matlock - Holt House

4 out of 5 stars
workingfeedback logo
Perfectly satisfactory.

— Anonymous

Verified review (1439398) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 4 out of 5 stars

Friendly and helpful

5 out of 5 stars
workingfeedback logo
Receptionist is always friendly and helpful and tries to fit all 5 of us in together. Not an easy task! Good service.

— Susan A

Verified review (1439097) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Efficient, caring

5 out of 5 stars
workingfeedback logo
Efficient, caring and friendly.

— Anonymous

Verified review (1439083) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Dental appointment

1 out of 5 stars
workingfeedback logo
Very abrupt service, no scale and polish anymore.

— Julie F

Verified review (1438780) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Holt House Dental Practice

Thank you for taking the time to provide feedback. It is disappointing to hear that you are unhappy with our service, and I would like to investigate further into this matter. I would be grateful if you could email myself [email protected] or call the practice on 01629 339610, where I would be happy to discuss your concerns. Kind Regards Tony
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 1 out of 5 stars

Dentist brilliant

5 out of 5 stars
workingfeedback logo
Dentist brilliant, hardly felt injections for anaesthetic, and best scale and polish, didn't feel like my gums were being ripped open with razor wire.

— Diane O

Verified review (1438742) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Very kind and understanding

5 out of 5 stars
workingfeedback logo
Receptionist very kind and understanding. Very clean clinical areas.

— Janice B

Verified review (1437636) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Genesis Matlock - Holt House

5 out of 5 stars
workingfeedback logo
Very kind and very professional.

— Anonymous

Verified review (1437567) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

First rate service

5 out of 5 stars
workingfeedback logo
I always get first rate service and my last visit was exceptionally good. Thank you.

— Anonymous

Verified review (1433650) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Dental appointment

5 out of 5 stars
workingfeedback logo
Very helpful reception staff and dentists/nurses communicate clearly.

— Kevin R

Verified review (1432786) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Very thorough and sympathetic

4 out of 5 stars
workingfeedback logo
Seen very quickly. Had only just taken a seat in the waiting room. Treatment was also very thorough and sympathetic. Thank yo .

— John G

Verified review (1432785) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 4 out of 5 stars

I was put at ease

5 out of 5 stars
workingfeedback logo
Very nervous about treatment. But I was put at ease and found this experience would make future visits less stressful and tolerable.

— Sandra T

Verified review (1432427) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Genesis Matlock, Holt House

4 out of 5 stars
workingfeedback logo
Very friendly staff, always make me feel comfortable during what could be a very unpleasant experience.

— Joseph R

Verified review (1432425) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 4 out of 5 stars

I soon felt at ease

4 out of 5 stars
workingfeedback logo
I was a little nervous as it wasnt my usual dentist. I soon felt at ease.

— Sandra G

Verified review (1432178) Review left 6 years ago
This review was collected via online systems.
How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Likely
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately? no

In good hands

5 out of 5 stars
workingfeedback logo
It's always nice to know you're in good hands and that the utmost care is being taken. My ailment was gum disease which can be long lasting, but it's maintenance and having control that is helping me.

— Doj G

Verified review (1431675) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Top class as always

5 out of 5 stars
workingfeedback logo
Very friendly professional dental care. Top class as always.

— Brian W

Verified review (1431607) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars