Holt House Dental Practice

Professional staff

Friendly and professional staff, reassuring.

— Maxine G

Verified review (1440539) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Relaxed and friendly

I visited Holt house for a routine check up. I was a little early so expected to wait, I was 10 minutes early being called for my appointment so that was a bonus. The dentist and dental nurse were very nice and did my check up and x-rays very promptly. The receptionist was very polite and apologised to me as she was on a call when I went to pay. All in all relaxed and friendly.

— Karen W

Verified review (1440458) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Excellent service

As always myself and my family had excellent service from everyone including the lady on desk duty, the dental assistants, and the dentist himself. I do feel that all five of us got well looked after.

— Nigel P

Verified review (1440269) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Made me feel very calm

Had a new Dentist this time and she was lovely and made me feel very calm, thank you.

— Anonymous

Verified review (1440137) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

I'd avoid joining this dentist. Reasons below

15 years ago this was a highly recommended local dental practice apparently with 2 or 3 established surgeons very highly thought of and very skilled.
However it really is the luck of the dice whether your experience will be either acceptable or poor as the dental surgeons are ever changing causing standards to drop and level of care to drop accordingly. In 10 years I'd say I've had 8 different dentists! due to the failure to keep the staff they have for whatever reason. This is evident not only with dentists changing like the wind but also clerical and dental nurses too.
Logic would indicate since this ever changing staff aspect exists.... Agencies and short term surgeons are going to provide a much poorer service as they're not invested in your long term dental health but quite the opposite.
I'm looking to find another dental practice that provides a better, fairer and consistent service. Avoid Holt House unless your okay with all the negatives which are numerous and ever increasing it seems.

— Robert T

Verified review (1440080) Review left 6 years ago
This review was collected via online systems.

Reply from Holt House Dental Practice

Thank you for taking the time to provide feedback. It is disappointing to hear that you are unhappy with our service, and I would like to investigate further into this matter. I would be grateful if you could email myself [email protected] or call the practice on 01629 339610, where I would be happy to discuss your concerns. Kind Regards Tony

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely unlikely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? no

Genesis Matlock - Holt House

Perfectly satisfactory.

— Anonymous

Verified review (1439398) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Friendly and helpful

Receptionist is always friendly and helpful and tries to fit all 5 of us in together. Not an easy task! Good service.

— Susan A

Verified review (1439097) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Efficient, caring

Efficient, caring and friendly.

— Anonymous

Verified review (1439083) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Dental appointment

Very abrupt service, no scale and polish anymore.

— Julie F

Verified review (1438780) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Holt House Dental Practice

Thank you for taking the time to provide feedback. It is disappointing to hear that you are unhappy with our service, and I would like to investigate further into this matter. I would be grateful if you could email myself [email protected] or call the practice on 01629 339610, where I would be happy to discuss your concerns. Kind Regards Tony

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Dentist brilliant

Dentist brilliant, hardly felt injections for anaesthetic, and best scale and polish, didn't feel like my gums were being ripped open with razor wire.

— Diane O

Verified review (1438742) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Very kind and understanding

Receptionist very kind and understanding. Very clean clinical areas.

— Janice B

Verified review (1437636) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Genesis Matlock - Holt House

Very kind and very professional.

— Anonymous

Verified review (1437567) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

First rate service

I always get first rate service and my last visit was exceptionally good. Thank you.

— Anonymous

Verified review (1433650) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Dental appointment

Very helpful reception staff and dentists/nurses communicate clearly.

— Kevin R

Verified review (1432786) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Very thorough and sympathetic

Seen very quickly. Had only just taken a seat in the waiting room. Treatment was also very thorough and sympathetic. Thank yo .

— John G

Verified review (1432785) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

I was put at ease

Very nervous about treatment. But I was put at ease and found this experience would make future visits less stressful and tolerable.

— Sandra T

Verified review (1432427) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Genesis Matlock, Holt House

Very friendly staff, always make me feel comfortable during what could be a very unpleasant experience.

— Joseph R

Verified review (1432425) Review left 6 years ago
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On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

I soon felt at ease

I was a little nervous as it wasnt my usual dentist. I soon felt at ease.

— Sandra G

Verified review (1432178) Review left 6 years ago
This review was collected via online systems.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? no

In good hands

It's always nice to know you're in good hands and that the utmost care is being taken. My ailment was gum disease which can be long lasting, but it's maintenance and having control that is helping me.

— Doj G

Verified review (1431675) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?

Top class as always

Very friendly professional dental care. Top class as always.

— Brian W

Verified review (1431607) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?