Working Feedback

Holt House Dental Practice

Holt Lane, Matlock, Matlock, DE4 3LY

Excellent rating from 1967 reviews

5 out of 5 stars

+ 363 reviews from Google 2330 total reviews

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Latest Reviews by Working Feedback

The dentist was excellent

5 out of 5 stars
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Was not kept waiting too long and the dentist was excellent.

— Colin M

Verified review (1420152) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

On time, lovely hygienist

5 out of 5 stars
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On time, lovely hygienist who did a really good job.

— Anonymous

Verified review (1418780) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Dental appointment

1 out of 5 stars
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Appointment cancelled three times. Dentists regularly late. Very frustrating.

— Gary P

Verified review (1417148) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Holt House Dental Practice

Thank you for taking the time to provide feedback. It is disappointing to hear that you are unhappy with our service, and I would like to investigate further into this matter. I would be grateful if you could email myself [email protected] or call the practice on 01629 339610, where I would be happy to discuss your concerns. Kind Regards Tony
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 1 out of 5 stars

Genesis Matlock, Holt House

4 out of 5 stars
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Good dentists and friendly staff.

— Peter R

Verified review (1417143) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 4 out of 5 stars

Friendly staff

5 out of 5 stars
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Friendly staff, from Dentist to Reception. As a nervous patient, this really helps.

— Anne-marie H

Verified review (1417142) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

No explanations

2 out of 5 stars
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I did not find my experience very good at all. I was an emergency appointment and from the moment I met he dentist I was asked to sign different things with no explanation of why. I was then in the dental chair for around 1 minute where my teeth were just poked and given antibiotics I had no idea as to why as it was not properly explained I had to keep asking myself as I was unsure what was going on. Then asked again to sign something else with no explanation.
I was then given the option to be referred on for my tooth removed but no time taken to explain if this should happen or why.
I left feeling completely confused after only being in the room probably no longer than a few minutes paying for that and coming away not really knowing where to go from here!
There was no explanation of what was going on or much time for me to explain, I was pretty disgusted with my visit and I will be looking at this point to maybe change dental practices, my father also came a few weeks ago seen by the same gentleman and had the same experience,
I am a nurse so aware of patient care and that certainly was not it.

— Anonymous

Verified review (1415809) Review left 6 years ago
This review was collected via online systems.

Reply from Holt House Dental Practice

Thank you for taking the time to provide feedback.
It is disappointing to hear that you are unhappy with our service, and I would like to investigate further into this matter. I would be grateful if you could email myself [email protected] or call the practice on 01629 339610, where I would be happy to discuss your concerns.
Kind Regards
Tony
How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely unlikely
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 1 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 1 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately? yes

Excellent dentist

5 out of 5 stars
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Excellent dentist that treated me.

— Nicola C

Verified review (1415029) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Review from Google

5 out of 5 stars
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Fast, friendly, excellent dental work for me

— Steve Argent

T32952 Review left 6 years ago
This review complies with Google's policies.

Extraction, top job

5 out of 5 stars
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A very stubborn tooth safely removed. Top job.

— Clive W

Verified review (1414499) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Andrew Fish

T3520 Review left 6 years ago
This review complies with Google's policies.

Genesis Matlock, Holt House

5 out of 5 stars
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Friendly and efficient.

— Diane S

Verified review (1414278) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Review from Google

5 out of 5 stars
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Very efficient in and out no problem

— Andrew Fish

T217357 Review left 6 years ago
This review complies with Google's policies.

Dental appointment

5 out of 5 stars
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Doctor Mann is a top dentist.

— Chris B

Verified review (1413711) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Dental appointment

3 out of 5 stars
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Had a filling and was told 12m guarantee. Filling fell out, twice and now being asked for payment. Not impressed.

— Paul J

Verified review (1413488) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 3 out of 5 stars

Review from Google

4 out of 5 stars
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This person left a star rating but no comment.

— edd smith

T32953 Review left 6 years ago
This review complies with Google's policies.

Great practitioners

5 out of 5 stars
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Welcoming, informative and great practitioners.

— Stephen W

Verified review (1412067) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Very caring and professional

5 out of 5 stars
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Very pleasant receptionist, the dentist I saw was very caring and professional.

— Karen W

Verified review (1411718) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars

Did a great job on my teeth

4 out of 5 stars
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I attended yesterday to see the hygienist for a clean. He was professional in his mannerisms, answered questions I asked knowledgeably and did a great job on my teeth. Thank you Simon.

— Anonymous

Verified review (1411488) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 4 out of 5 stars

Good communication, clear instructions

4 out of 5 stars
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Good communication, clear instructions, prompt treatment.

— Debra E

Verified review (1411467) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 4 out of 5 stars

Genesis Matlock, Holt House

5 out of 5 stars
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Really put me at ease.

— Ann W

Verified review (1410508) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall? 5 out of 5 stars