Mr Osman Eltom was very efficient and polite. Did a really lovely job on my tooth, it looks so natural. A very relaxed atmosphere. Made me feel very at ease, as I am usually quite nervous due to a bad experience many years ago. Many thanks for your kindness and patience.
— Linda H
Verified review (1400572)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
First class dental care
Excellent customer service, polite and efficient. First class dental care in an empathetic and caring environment.
Confidently recommend Genesis.
— Janet L
Verified review (1400563)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Very polite and obliging
I find Osman an exceptional dentist and person, you feel as if you are his only patient.
The staff at Holt House are always very polite and obliging and I would single out Jane for special merit.
— John T
Verified review (1400558)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Treated efficiently and effectively
Seen on time. Treated efficiently and effectively. Would highly recommend. Thanks.
— Anonymous
Verified review (1400552)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Recent dental appointment
I didnt like the new dentist, hence the low score. He didnt seem to believe that I could be in pain and I didnt like his attitude at all.
— David A
Verified review (1399835)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Holt House Dental Practice
Thank you for taking time to leave feedback about your recent vist, a member of our team will be in touch with you to discuss this further.
Thank you
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Very good dentist
My new dentist Ranbir Mann is a very good dentist.
— Chris B
Verified review (1399452)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Excellent dentist
The dentist who is treating me is excellent, explaining everything that he will do to give me the smile I want. Feel at ease even though I was scared of the dentist.
— Nicola G
Verified review (1399133)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
On time appointment, friendly
On time appointment, friendly and efficient practitioner.
— Mark B
Verified review (1398883)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Genesis Matlock, Holt House
Staff are nice and helpful.
— Anonymous
Verified review (1398842)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Dental appointment
Takes ages to get through, dentist cancelled 3 times.
— Darren H
Verified review (1398843)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Holt House Dental Practice
Thank you for leaving feedback, the practice does have a high volume of calls and we try to answer them as quickly as possible.
You can contact the practice via email which we monitor regularly throughout the day, for future reference the email to the practice is [email protected]
if you would like to discuss the appointment cancellations further then please feel free to ask to speak to the practice manager who would be more than happy to help.
Thank you
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Polite staff
Polite staff and acceptable waiting time.
— Colin M
Verified review (1396851)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Dental appointment
Very good service but tarnished by very late cancelled appointment earlier leading to unnecessary journey.
— David M
Verified review (1396496)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Holt House Dental Practice
Thank you for taking the time to leave feedback, the practice is very sorry that your appointment had been cancelled at short notice and had an unnecessary journey. I will give your feedback to the team so that we are able to improve the services the we offer to our patients.
Thank you
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Good family dentist
Good family dentist with friendly staff.
— Niesha S
Verified review (1395768)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Genesis Matlock, Holt House
I didn't have to wait long which was very much appreciated, then whilst having the three fillings I felt very very little pain.
— Adrian R
Verified review (1394444)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Did an amazing job
Staff are all brilliant and friendly, did an amazing job with my teeth and all helped me as I suffer with anxiety.
— Matthew R
Verified review (1394098)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
The service has always been great
All the staff I've met at the practice have always been fantastic and incredibly professional. The service has always been great, no complaints at all.
— Rebecca W
Verified review (1393674)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Dental appointment
I contacted as I lost part of a filling. The dentist accommodated me quickly but I was not happy with treatment received. It was as if they were using two appointments to do what could have been done in a single visit. Within two hours the temporary work had become detached and the pain had returned. I now have to wait until Thursday for the full treatment to be concluded.
— Stephen W
Verified review (1393528)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Holt House Dental Practice
Thank you for taking time t leave feedback about the practice. we are very sorry that you are not happy with the treatment that you have recieved. if you would like to contact the practice so that we may discuss this further.
Thank you.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Best Dentist around
My Dentist puts me at ease, I am very nervous, well done, best Dentist around.
— Vanessa W
Verified review (1393525)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Dental appointment
I was told I couldn't go again to Holt practice because I had not turned up twice but in fact I rang up to cancel in advance and the woman told me I'd booked on line an appointment but never came, I have no idea how to book on line so that was not true.
— Margaret W
Verified review (1393475)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Holt House Dental Practice
Thank you for leaving feedback about the practice, could you please contact the practice so that we are able to discuss this further. Thank you.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
Very happy with the treatment
I was seem promptly and was very happy with the treatment I received.
— Sarah P
Verified review (1393474)
Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis Matlock - Holt House overall?
