Thank you for your review Sharon. We are a bit disappointed with your feedback particularly as we feel that following a period of time where you did not follow the treatment plan prescribed for you, we have done our best to help get you back on track. We discussed your treatment with you and we agreed to re-commence with the free enhancement of Virtual Monitoring so we could closely monitor your progress to encourage you to continue your orthodontic journey. The Virtual Monitoring notes and images are added to your patient record and reviewed by the specialist constantly. If everything appears to be on track then you continue the treatment plan discussed until your next visit. If we identify a problem or have a concern, we call you to advise a change of aligner routine or a revision to your treatment plan or next appointment.
We would add that we are unable to offer this to every patient as it is time-consuming and costly but we felt you needed and would benefit from this additional support.
We can see since the Virtual Monitoring commenced that you have been making excellent progress and we are heading towards the end of your treatment. We can also see from our records that our team have been in touch with you throughout so it is disappointing to hear that you feel you have had no help. If you feel you need more information or support, our Treatment Co-ordinators are dedicated to supporting patients throughout their orthodontic journey. You can call or email and they will always respond within 48 hours. Email
[email protected]
We want you to know that you can always call and that we are always prepared to offer advice/guidance and support. We look forward to seeing you soon and hope that you feel you are making good progress to achieving the smile you desire.
