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Newport Pagnell Dental

127a High Street, Newport Pagnell, Newport Pagnell, MK16 8SE

Excellent rating from 5782 reviews

5 out of 5 stars

+ 205 reviews from Google 5987 total reviews

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Latest Reviews by Working Feedback

Making an appointment when you are in pain

1 out of 5 stars
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This is extremely difficult to do with hardly any appointments left that aren't weeks away and if you have a broken tooth as I have this will probably result in another abscess on my gum and more antibiotics to take, My cheek is sore already and I have 2 weeks to go before my appointment ! The only option is to pay an additional £35 for an emergency appointment that I really cant afford on top of the high cost of treatment - this is holding patients to blackmail with no choice but to pay when things get really bad. Last time, I went directly to the doctor for antibiotics rather than pay the £35. But with a broken tooth I have no choice but to wait this time and my cheek will be cut to ribbons by then but I really cant afford the £35 on top of the treatment. I have been a patient at this practice since Pauline Desmond set up in Newport Pagnell back in the 1980's and think this is a horrible money making scheme to hurt people even more and to get maximum cash out of people and has quite frankly left me feeling appalled at the practice and who are obviously just out to make as much money as possible - I really don't like being held to ransom when I am in pain already.

— Anonymous

Verified review (1203236) Review left 9 years ago
This review was collected via online systems.

Reply from Newport Pagnell Dental

Thank you for your feedback. We are sorry you have experienced a problem getting an appointment.
Whilst we appreciate you are unhappy to pay an emergency fee of £35 for a same day or urgent next day appointment, this type of appointment is an addition to our planned day list and we are asking the Dentist to see additional patients in an already very full day as we are so busy.
If you feel your situation needs looking at more urgently because you are in pain we are always prepared to seek advice from the Dentist for you. Please get in touch if you would like us to do this. [email protected],uk
How likely are you to recommend this Dentist to friends/family if they needed similar care or treatment? 2 out of 5 stars
How satisfied are you with the time you had to wait for an appointment? 1 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 1 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 1 out of 5 stars
How satisfied are you with the information given by the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
When does your feedback relate to (MM/YYYY)? 05/2017
Which best describes you? Patient
Was this treatment paid for privately?

Honest and open about options

5 out of 5 stars
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Excellent service friendly knowledgeable staff very polite. Helpful when further treatment needed honest and open about options

— Maddison S

Verified review (1203166) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

I would definitely recommend the practice

4 out of 5 stars
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Always lovely greeting and service from the dentist and reception staff alike. In the past the waiting times have tended to be the only thing that let the practice down. On my last 2 visits however this has much improved. I would definitely recommend the practice.

— Olivia L

Verified review (1203123) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 4 out of 5 stars

2 out of 5 stars
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Appointment was for 2pm. By the time I had registered and signed the forms it was nearly 2:10. If you staggered admin staff by 5 mins it would save denti st waiting for patient.

— Anonymous

Verified review (1203122) Review left 9 years ago
This review was collected via SMS feedback service.

Reply from Newport Pagnell Dental

Thanks for,your feedback which we will discuss at our next team meeting to see if the dental team feel we need we to extend appointments to incorporate this better, especially at 2pm.
There is an element of "form filling" for dental regulations and compliance whenever patients come to see us. We do currently incorporate this into your appointment length and understand that sometimes it can take a little longer than anticipated. However The dentist is always prepared to wait and the dental assistant or reception team are happy to help you complete any documents required. Please don't hesitate to ask for assistance at your next visit but thanks again for highlighting this to us.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 2 out of 5 stars

Patient since 2001

5 out of 5 stars
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I have been a patient of this practice since 2001 and have always been treated as an adult, everything explained as required and advice given when required in a friendly and courteous manner. They also have a reminder text message which is a great benefit.

— Violet S

Verified review (1203115) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Very prompt service

5 out of 5 stars
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Very prompt service. My dentist is very cool, calm, collected professional and uderstands my jitters regarding treatment.

— Anonymous

Verified review (1203114) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Always painless

5 out of 5 stars
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Very helpful and always painless.

— Susan B

Verified review (1203113) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Extremely professional

5 out of 5 stars
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Extremely professional, always puts your mind at ease, makes you feel very comfortable.

— Malachy B

Verified review (1203111) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Friendly and welcoming service

4 out of 5 stars
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Really pleased with my teeth clean, friendly and welcoming service.

— Gillian B

Verified review (1203095) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 4 out of 5 stars

Lovely

5 out of 5 stars
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Very lovely hygienist and nurse.

— Katie L

Verified review (1203094) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Excellent dental practice

5 out of 5 stars
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Excellent dental practice. Professional, friendly and helpful staff. Seen on time. Very clean waiting room.

— Andrea B

Verified review (1203087) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Nervous patient

5 out of 5 stars
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I am quite nervous about going to the Dentist but they make me feel more calm about it.

— Rudolph J

Verified review (1203083) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Great service

5 out of 5 stars
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Great service

— Grace D

Verified review (1203068) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Affordable treatments

5 out of 5 stars
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Prompt appointment, cheery service, affordable treatments.

— Michael B

Verified review (1203066) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Always a calm feeling

4 out of 5 stars
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Always a calm feeling in waiting room. Receptionists always friendly.

— Anonymous

Verified review (1203061) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 4 out of 5 stars

Excellent service

5 out of 5 stars
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Excellent service, thanks.

— Diane D

Verified review (1203060) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Outstanding service

5 out of 5 stars
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Outstanding service.

— Kirsty W

Verified review (1203056) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Newport Pagnell Dental

5 out of 5 stars
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Friendly and efficient service as always.

— Richard C

Verified review (1203055) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Check Up

5 out of 5 stars
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Was only a check up but Pauline was her lovely self. I feel really relaxed with her as do my children. Thanks for being great as always.

— Julia H

Verified review (1203053) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars

Excellent dentist

5 out of 5 stars
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Excellent dentist and whilst no one likes having dental treatment, the dentist and staff make it as pleasant an experience as possible.

— Peggy S

Verified review (1203052) Review left 9 years ago
This review was collected via SMS feedback service.
How likely are you to recommend this dentist to friends/family if they needed similar care or treatment? 5 out of 5 stars