Teeth in Line - Newport Pagnell

No delay for appointment.

Very good service.

My daughter was well attended to.

Helpful and friendly staff.

A good experience with professional and compassionate staff.

This person left a star rating but no comment.

This person left a star rating but no comment.

Very professional, friendly and welcoming staff.

This person left a star rating but no comment.

Good service. Very polite staff and always keen to accommodate patients according to their needs. Excellent! Service! Great staff and good communication.

This person left a star rating but no comment.

This person left a star rating but no comment.

This person left a star rating but no comment.

We were referred by the dentist and went for an assessment. We were advised to go back in 6 months.

This person left a star rating but no comment.

This person left a star rating but no comment.

Quick and helpful staff.

The hospital were very rude and left us feeling sad .
However I spoke to Teeth in Line.
Big thank you.

A few weeks ago, I emailed through to reception to arrange an appointment to remove a 14 year old wired retainer.

I was under the impression that the removal of my ‘permanent’ retainer wire (which broke at the start of lockdown, conveniently) would be free, with the *option* to have a plastic removable retainer at the sum of £95 per set *if* I wished to have one.

(Email excerpt from reception:

“As you had the bonded retainer done here, there would be no charge to remove it.

You may however wish to have a new retainer made after the removal to keep the teeth in place which would cost £95 per arch.” Note - the implied nature of free will)

I don’t live close to MK so have booked the day off work to attend the appointment - something I didn’t mind doing in the first instance.

Up to this point everything was absolutely fine.

I arrived for my appointment - I spoke with the orthodontist and went through everything with her.

She explained that I was “strongly advised” to purchase a set of removable removable retainers after the removal of the wire. (That “free will” I mentioned earlier? Starting to feel more forced, now)

Absolutely fine; however after treating myself to a new phone earlier in the month I couldn’t afford the £190 required, so asked if it could be removed today, and sort the retainer out at a later date after my next pay day.

“Oh that’s absolutely fine - speak to reception on the way out”.

Off comes the PPE from both orthodontist and dental nurse as she turned to the computer, essentially dismissing me. I hadn’t said that I didn’t want the retainer removed.

I feel as though I had an uphill battle to get the retainer removed.

I had to plea my case that I don’t live close to the surgery, had taken annual leave and would rebook if I felt it were necessary; I even stated that I understood that my teeth could move in future without a retainer brace and that it were a risk I am willing to take.

What I thought would be a simple appointment had turned far more frustrating!

Thankfully from this point the wire was removed at no cost.

Whether it was all a massive misunderstanding I don’t know… However, I was under the impression that my intention was clear - I asked for my brace to be removed during the appointment, and wished to sort a removable retainer at a later date. Simple, no?

I left the practice feeling really quite vexed and felt that I had been mis-sold a free service, which is a real shame as you until now I could not fault the service given.

Sadly, to make matters worse I’ve returned home to find I still have uneven adhesive still on my teeth where the bonded retainer was.

I’m hopeful that my dentist will be willing to remove this as, at present, I cannot face returning to Teeth-in-line, and would rather keep my annual leave for things I actually enjoy!

Very good staff!