Teeth in Line - Newport Pagnell

Thank you so much for your very kind words and recommendation Maria. We are delighted you found our team wonderful and that you were happy with every aspect of your visit. 10/10 makes us very proud and happy, thank you

Thank you for your review and 5* rating Lisa, we really appreciate you sharing your experience at the practice.

Hi Ana
Thank you for reviewing your recent visit to Teethinline Newport Pagnell. We are happy to hear you found the practice very clean and the staff welcoming and helpful. We value your feedback and really appreciate your 5* rating - thank you

Hey Sherren
Thank you so much for reviewing your recent experience at Teethinline. We are truly passionate about our work and it's wonderful to know you felt that when you visited our team. We really appreciate your kind words and 5* rating. Thank you

Thanks for your review and 5* rating Ian, we really value and appreciate your feedback

Thank you for reviewing your experience at Teethinline Newport Pagnell. We are disappointed to read your review and have taken time to look into all you have raised.
Firstly we really sorry that you did not receive the emailed appointment which was sent to you 10th October 2025 . We have checked our practice email mailbox and can see the email was definitely sent and as we did not get a rejected/returned email, we assumed it had landed safely in your email. We have also checked our email server log for this date and it would seem there is no evidence of a problem. Our IT Support Team have suggested perhaps our email went into your Junk/Spam email in error, particularly if our email address was not recognised and if we are not in your regular contacts. However, we appreciate how frustrating this has been for you and we are really sorry that it has caused you stress and disappointment in our service.

Following your telephone call to us on 21st, our reception team did also send you an email with information about how to get an emergency appointment in the event of a breakage, a problem or a dental emergency. Given that you did not receive our appointment email, you may not have received this information too so I would just like to clarify that we do hold appointments every day for such circumstances and if you call us at 8:30am or as close this time as possible, we can usually get you in on the same day or the next day. Although we do not anticipate further problems, we hope this information helps should your son have a problem with his braces in the future.

I understand that our team called you today and have now arranged an appointment with you which is more convenient for you. Our team also clarified that we do not book all the appointments in advance for the entire duration of treatment as things can change and sometimes we may need to adapt the treatment plan. We usually book 1 or 2 appointments ahead and we generally ask patients to book at reception each time you visit so you know there is always something planned ahead and to work around any other commitments you may already have.

We recognise that you are very unhappy with our service but I am hoping that after talking to us today, you feel we have responded to your concerns. We trust that you now feel more informed and we hope you will consider giving us the opportunity to continue with your son’s treatment. We sincerely hope that this will be the case but we also appreciate that you may have lost confidence and may wish to discuss terminating. Please do come back to me by private email with how you would like to proceed so that I can help further if need be.

Thank you again for bringing your concerns to our attention, we listen carefully to all feedback, good or bad, and we sincerely appreciate you giving us the opportunity to look into your concerns and hopefully put things right for you and your son.

Thank you for reviewing your recent experience at our sister practice Newport Pagnell Dental Clinic Nikki. We totally agree, Dr Davison is a wonderful Dentist, supported by a kind, caring and compassionate team who are particularly good with nervous or anxious patients. We are truly blessed to have such an amazing team who care so much about the patients we look after.
We value and appreciate your comments and 5* Rating - thank you so much.

Thank you for reviewing your recent experience at Teethinline Newport Pagnell Judy - we really appreciate your 5* Review and kind words, thank you.